Lancashire County Council acted with fault when it contributed to the unnecessary delay discharging Mrs Y from Section 3 of the Mental Health Act. The delay most likely impacted Mrs Y’s mental well-being and caused her son, Mr X significant distress. The Council should apologise to Mrs Y and Mr X, make a symbolic payment to them, and improve its services to avoid similar fault reoccurring.
Source · LGO (Local Government & Social Care Ombudsman)
Lancashire County Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 24-022-487
Sector Adult Care Services
Category Other
Decided 21 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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