We have found the Council at fault for delays during Mrs X’s son’s (Y’s) Education Health and Care needs assessment and Plan process. We have also found fault with the Council for failing to make a Section 19 decision, its poor communication with Mrs X and its delayed complaint response. The fault has caused Y to miss out on provision, caused the whole family avoidable distress and delayed Mrs X’s appeal rights. The Council has agreed to apologise to Mrs X and make a symbolic payment to remedy Y’s missed education and the distress caused.
Source · LGO (Local Government & Social Care Ombudsman)
West Sussex County Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 24-022-331
Sector Education
Category Special Educational Needs
Decided 14 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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