Source · LGO (Local Government & Social Care Ombudsman)

Norfolk County Council

LGO (Local Government & Social Care Ombudsman) Other Reference 24-022-075 Sector Other Categories Category Land Decided 02 September 2025

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Full decision

The complaint

Mrs X complains the Council intends to sell some land that forms part of a wildlife site to developers.

The Ombudsman’s role and powers

We investigate complaints about ‘maladministration’ and ‘service failure’, which we call ‘fault’. We must also consider whether any fault has had an adverse impact on the person making the complaint, which we call ‘injustice’. We provide a free service but must use public money carefully. We do not start or continue an investigation if we decide any injustice is not significant enough to justify our involvement (Local Government Act 1974, section 24A(6), as amended, section 34(B))

How I considered this complaint

I considered the information provided by the complainant and I considered the Ombudsman’s Assessment Code.

My assessment

The Council have stated they intend to sell some land which forms part of a wildlife site to a developer.

Mrs X complains the Council intends to sell the land and expresses concerns for the wildlife on the land.

I understand Mrs X is concerned about the impact the sale of the land may have on wildlife. However, the Council has confirmed the land will not be sold if the Local Planning Authority does not approve the relevant planning application. Therefore, any injustice to Mrs X and other concerned parties is premature. Mrs X may raise her concerns with the local planning authority as part of the planning process.

Investigator's decision on behalf of the Ombudsman

View original on LGO (Local Governme… website

Other decisions involving Norfolk County Council

Reference Date Summary Outcome
25-007-368 Upheld
24-006-266 Other
25-007-602 Upheld
25-010-841 Not Upheld
25-018-099 Other
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