We upheld a complaint from Mrs X, finding the Council at fault for how it reviewed a decision to refuse her a personal budget for her son’s education. We also found the Council at fault for its poor complaint handling which caused Mrs X unnecessary time, trouble and frustration. The Council has accepted these findings and agreed action to remedy this injustice, set out at the end of this statement.
Source · LGO (Local Government & Social Care Ombudsman)
Hertfordshire County Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 24-021-654
Sector Education
Category Special Educational Needs
Decided 28 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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