Ms X complained the Council failed to make reasonable adjustments and failed to properly investigate her reports of persistent noise nuisance. Ms X also complained about the Council’s communication and its complaint handling. We found the Council at fault for not having regard for its duty to consider reasonable adjustments between November 2024 and February 2025. We also found the Council at fault for failing to have regard for its low-frequency noise (LFN) assessment procedure. However, for the reasons set out in the statement, we did not find this caused Ms X a significant injustice. We did
Source · LGO (Local Government & Social Care Ombudsman)
Leicester City Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 24-021-620
Sector Environment And Regulation
Category Noise
Decided 20 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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