The complaint is about the Council taking years to correct a council tax reduction claim, which resulted in an overpayment of council tax. This was despite the complainant having reported all changes of circumstances to the Department of Work and Pensions, which is what he had always done in the past. We do not uphold the complaint. The Council advised the complainant he needed to tell it separately of any change of circumstances. And an annual review letter had enough information in it to alert the complainant that there was an omission in its calculation.
Source · LGO (Local Government & Social Care Ombudsman)
Cumberland Council
LGO (Local Government & Social Care Ombudsman)
Not Upheld
Reference 24-021-442
Sector Benefits And Tax
Category Council Tax
Decided 13 February 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
Other decisions involving Cumberland Council
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| 25-000-276 | — | Upheld | |
| 25-012-329 | — | Other | |
| 25-022-299 | — | Other | |
| 25-021-461 | — | Other | |
| 25-008-907 | — | Upheld |