The Ombudsman's final decision
Summary: We cannot investigate Mr X’s complaint that he was charged twice for driving in the congestion charge and ultra-low emission zones. This is because Mr X has started court proceedings against Transport for London to get his money back.
The complaint
Mr X complains Transport for London (TfL) charged him twice for driving in the congestion charge and ultra-low emission zones.
The Ombudsman’s role and powers
The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
We cannot investigate a complaint if someone has appealed to a tribunal or a government minister or started court action about the matter. (Local Government Act 1974, section 26(6), as amended)
How I considered this complaint
I considered information provided by Mr X and the Authority.
I considered the Ombudsman’s Assessment Code.
Final decision
We cannot investigate this complaint. This is because Mr X has made a claim against TfL for the return of his money at court.
Investigator's decision on behalf of the Ombudsman