London Borough of Lambeth

Miss X complained the Council placed her family, including a newborn baby, in unsuitable accommodation. We find the Council at fault for its failure to assess suitability at the point of placement, its delay in completing a suitability review, its poor oversight of the managing agents, its delay in moving the family after accepting the accommodation was unsuitable, and its poor communication and complaint handling. As a result, Miss X and her children lived in accommodation that was unsuitable from the outset and for a prolonged period, causing significant distress, hardship, risk to their hea