Ms D complains the Council failed to assess her medical and welfare needs for her housing register account. I have found fault by the Council because it failed to document what evidence had been considered during its reviews and Ms D was caused avoidable delays. The Council has apologised and offered to pay Ms D redress and to carry out a new review.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Camden
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 24-020-555
Sector Housing
Category Allocations
Decided 31 May 2026
View Camden Council scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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