Mr X complained about the Council’s unsuccessful application to seek welfare deputyship over his sister - Ms Y. Mr X also raised concerns about the Council’s handling of the complaint, the care Ms Y received and the actions of the Council and its staff. He says that this issue has cost substantial legal fees and caused much distress to him and his family. We found the Council at fault which caused Mr X injustice. The Council will act to apologise in consideration of this.
Source · LGO (Local Government & Social Care Ombudsman)
Staffordshire County Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 24-020-438
Sector Adult Care Services
Category Assessment And Care Plan
Decided 15 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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