Source · LGO (Local Government & Social Care Ombudsman)

London Borough of Hillingdon

LGO (Local Government & Social Care Ombudsman) Other Reference 24-020-049 Sector Education Category School Exclusions Decided 10 April 2025

View Hillingdon Council scorecard

Full decision

The Ombudsman's final decision

Summary: We cannot investigate this complaint about the conduct of a review panel that considered the permanent exclusion of Mrs X’s child from a school. This is because the school is an academy and we have no legal power to investigate the conduct of review panels for academy school.

The complaint

Mrs X says the Council representative who attended her child’s permanent exclusion hearing had a conflict of interest.

The Ombudsman’s role and powers

The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.

We cannot investigate most complaints about what happens in schools. (Local Government Act 1974, Schedule 5, paragraph 5(2), as amended)

How I considered this complaint

I considered information provided by the complainant. And the Ombudsman’s Assessment Code.

My assessment

The school from which Mrs X’s child was permanently excluded is an academy school. Unlike community schools and certain other types of school, academy schools are run by academy trusts or multi-academy trusts. We have no legal power to investigate their actions. That means that, unlike complaints about permanent exclusions from schools that are not academies, we cannot consider the conduct of the review panel. That is the case even though a local council provides the review panel service to academy schools in the same way as it does to other schools.

Final decision

We will not investigate Mrs X’s complaint because we cannot investigate the conduct of a review panel for a permanent school exclusion where the school is an academy.

Investigator’s decision on behalf of the Ombudsman

Investigator's decision on behalf of the Ombudsman

View original on LGO (Local Governme… website

Other decisions involving London Borough of Hillingdon

Reference Date Summary Outcome
25-024-553 Other
25-020-318 Other
25-015-361 Other
25-019-157 Other
25-005-556 Upheld
View all decisions for this organisation