We find that the Council delayed completing a care needs assessment for B, Mr X’s adult son, and then delayed providing sufficient funding to meet his increased needs. There were also failings in the way the Council communicated with Mr X. These failings caused Mr X distress, uncertainty and placed avoidable strain on Mr X providing the additional care B needed. It is also likely that B did not receive all the support he needed. The Council has agreed to apologise, make a payment, and make service improvements.
Source · LGO (Local Government & Social Care Ombudsman)
Cambridgeshire County Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 24-019-241
Sector Adult Care Services
Category Assessment And Care Plan
Decided 11 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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