London Borough of Tower Hamlets

Miss X complained about how the Council handled her homelessness case. We found fault because the Council failed to consider its duties in a timely manner, offer her appropriate interim accommodation, send appropriate decision letters and make a timely decision about its main homelessness duty. This caused Miss X avoidable distress, frustration and uncertainty. The Council made a remedy offer to Miss X of permanent accommodation it considered was suitable. This did not remedy the lack of interim accommodation or the overall distress caused to her. It has therefore agreed to make an apology and