There was no fault in how the Council investigated Ms X’s safeguarding concerns related to her mother’s care in a nursing home. The Council’s delayed complaint response was fault. The Council will apologise and make a symbolic payment to Ms X to recognise the avoidable frustration she was caused.
Source · LGO (Local Government & Social Care Ombudsman)
Lancashire County Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 24-017-784
Sector Adult Care Services
Category Safeguarding
Decided 03 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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