Mrs X complained the Council failed to provide her child, Y, with suitable education for over two years and delayed the Education, Health and Care (EHC) needs assessment process. Mrs X said she waited seven months for mediation when it should have taken 30 days. She also complained the Council delayed dealing with her complaint. Mrs X said this distressed her and Y missed education. There was fault in the way the Council delayed mediation, did not ensure Y received education and potential plan provision and its complaint handling was poor. This frustrated Mrs X and Y missed education and poten
Source · LGO (Local Government & Social Care Ombudsman)
Hampshire County Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 24-017-268
Sector Education
Category Special Educational Needs
Decided 09 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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| Reference | Date | Summary | Outcome |
|---|---|---|---|
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