Source · LGO (Local Government & Social Care Ombudsman)

Mid and South Essex NHS Foundation Trust - Basildon Hospital (24 014 300a)

LGO (Local Government & Social Care Ombudsman) Upheld Reference 24-014-300a Sector Health Category Hospital Acute Services Decided 13 February 2026

Summary

I found fault by the Trust in terms of their communication with Mr Y’s family and their planning for his discharge from hospital. This meant Mr Y was discharged without appropriate care in place. The Trust will apologise and pay Mr Y and his daughter, Mrs X, a financial remedy. They will also take appropriate remedial action to prevent similar problems occurring in future.