I found fault by the Trust in terms of their communication with Mr Y’s family and their planning for his discharge from hospital. This meant Mr Y was discharged without appropriate care in place. The Trust will apologise and pay Mr Y and his daughter, Mrs X, a financial remedy. They will also take appropriate remedial action to prevent similar problems occurring in future.
Source · LGO (Local Government & Social Care Ombudsman)
Mid and South Essex NHS Foundation Trust - Basildon Hospital (24 014 300a)
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 24-014-300a
Sector Health
Category Hospital Acute Services
Decided 13 February 2026
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website