Mr X complains the Council failed to secure support hours set out in his care and support plan. We find the Council at fault causing frustration and uncertainty for Mr X. The Council has agreed to apologise, make a payment to reflect the injustice caused, ensure the support hours are put in place and consider reimbursing Mr X for the costs he has incurred.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Barnet
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 24-013-932
Sector Adult Care Services
Category Assessment And Care Plan
Decided 13 February 2026
View Barnet Council scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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