Mrs X complained about delays by the Council in providing her child, Y, with a suitable education when they could not attend school. We found the Council at fault for failing to provide Y with a suitable education and for not meeting legal deadlines in the Education, Health and Care Plan review process. The Council has agreed to apologise and make a payment to Mrs X to recognise her distress. It has also agreed to make improvements to its service to prevent the same faults happening to others.
Source · LGO (Local Government & Social Care Ombudsman)
Wigan Metropolitan Borough Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 24-013-835
Sector Education
Category Special Educational Needs
Decided 13 February 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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