The complaint
Mrs K says the care provider has not refunded care fees paid in advance four days before her mother died in a care home in Scotland.
The Ombudsman’s role and powers
We investigate complaints about adult social care providers and decide whether their actions have caused an injustice, or could have caused injustice, to the person making the complaint. I have used the term fault to describe such actions. (Local Government Act 1974, sections 34B and 34C) Our powers only extend to services provided in England (Local Government Act 1974, description and section 23)
How I considered this complaint
I considered information provided by the complainant.
Final decision
We cannot investigate Mrs K’s complaint because it is about care provided in Scotland. She may find the regulator of social care in Scotland, the Care Inspectorate , can help.
Investigator's decision on behalf of the Ombudsman