The Ombudsman's final decision
Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of a local councillor. This is because we are unlikely to find fault.
The complaint
The complainant, whom I shall refer to as Mr X, has complained about the behaviour of a local councillor. Mr X says the councillor refused his request to ask a follow up question at a Council committee meeting and failed to respond to his emails. Mr X says he has been treated discourteously and unfairly and believes the councillor breached the member’s code of conduct.
The Ombudsman’s role and powers
The Ombudsman investigates complaints about ‘maladministration’ and ‘service failure’, which we call ‘fault’. We must also consider whether any fault has had an adverse impact on the person making the complaint, which we call ‘injustice’. We provide a free service, but must use public money carefully. We do not start or may decide not to continue with an investigation if we decide there is not enough evidence of fault to justify investigating. (Local Government Act 1974, section 24A(6))
How I considered this complaint
I considered information provided by Mr X and the Ombudsman’s Assessment Code.
My assessment
Local Authorities have a duty to designate a Monitoring Officer to ensure the lawfulness and fairness of authority decision making. The Monitoring Officer must ensure that the authority, its officers and members maintain the highest standards of conduct. Each council has different rules for dealing with complaints about code of conduct breaches.
The Ombudsman does not provide an appeal against the Monitoring Officer’s decisions. We are also unable to investigate or comment on the actions of the councillor complained about. We can consider the Council’s administration of a code of conduct complaint. However, where a decision has been made in line with the correct procedure, taking account of the relevant evidence, the Ombudsman will generally not criticise the decision, even if the complainant does not agree with it.
In this case, I am satisfied the Monitoring Officer dealt with the matter in line with the Council’s rules for code of conduct complaints before deciding not to take further action as the code of conduct had not been breached. The Monitoring Officer considered Mr X’s concerns and the evidence available.
I understand Mr X may disagree with the Monitoring Officer’s findings, but they were entitled to use their judgement to decide the code of conduct had not been breached. As the Monitoring Officer dealt with Mr X’s concerns in line with the Council’s criteria for code of conduct complaints, it is unlikely I could find fault.
Final decision
We will not investigate Mr X’s complaint because we are unlikely to find fault by the Council.
Investigator's decision on behalf of the Ombudsman