The Ombudsman's final decision
Summary: We cannot investigate Mr B’s complaint about his concerns regarding his adult learning courses. This is because the law prohibits us from investigating education provision.
The complaint
Mr B complained about the difficulties he has accessing his adult learning courses. Mr B says he should be allowed to submit his workbook as evidence he has completed the course and want the Council to let him sit the online examinations needed to acquire the qualification.
The Ombudsman’s role and powers
We cannot investigate complaints about what happens in schools. (Local Government Act 1974, Schedule 5, paragraph 5(b), as amended)
How I considered this complaint
I considered information provided by the complainant.
I considered the Ombudsman’s Assessment Code.
My assessment
We cannot consider complaints about education provided by councils through Adult Training providers.
Final decision
We cannot investigate Mr B’s’ complaint because the law prohibits us from investigating the provision of educational establishments.
Investigator's decision on behalf of the Ombudsman