The Ombudsman's final decision
Summary: We will not investigate this complaint about the Council’s failure to provide support to Mr B in 2020. This is because the complaint is late, and Mr B could have come to us before now if he was concerned about lack of support.
The complaint
Mr B says he did not get the support he needed when he moved accommodation in 2020. Mr B says staff lied and minutes did not reflect the positive changes he made. Mr B wants the lies and serious issues he has raised investigated.
The Ombudsman’s role and powers
We cannot investigate late complaints unless we decide there are good reasons. Late complaints are when someone takes more than 12 months to complain to us about something a council has done. (Local Government Act 1974, sections 26B and 34D, as amended)
How I considered this complaint
I considered information provided by the complainant.
I considered the Ombudsman’s Assessment Code.
Final decision
We will not investigate Mr B’s complaint because he could have come to us sooner if he was concerned about what happened in 2020.
Investigator's decision on behalf of the Ombudsman