The Ombudsman's final decision
Summary: We will not investigate this complaint about the Council’s issuing of a Penalty Charge Notice to Ms X for a parking violation. This is because Ms X has appealed to London Tribunals and so the complaint falls outside our jurisdiction.
The complaint
The complainant, who I refer to as Ms X, complains about the Council’s actions in issuing her with a PCN for a parking violation which led to her car being clamped.
The Ombudsman’s role and powers
The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
We cannot investigate a complaint if someone has appealed to a tribunal. (Local Government Act 1974, section 26(6)(a), as amended) London Tribunals (previously known as the Parking and Traffic Appeals Service) considers parking and moving traffic offence appeals for London.
How I considered this complaint
I considered information provided by Ms X and the Council.
I considered the Ombudsman’s Assessment Code.
Final decision
We will not investigate Ms X’s complaint because she has appealed to London Tribunals and so the complaint falls outside our jurisdiction.
Investigator's decision on behalf of the Ombudsman