The Ombudsman's final decision
Summary: We will not investigate Mr X’s complaint about Transport for London’s failure to consider his representations or to discuss penalty charge notices issued to his company. This is because Transport for London has now cancelled the penalty charge notices and this provides a suitable remedy for the complaint.
The complaint
The complainant, Mr X, complains Transport for London (TfL) failed to consider his representations against several penalty charge notices (PCNs) issued to his company. He says TfL also refused to discuss the PCNs with him.
The Ombudsman’s role and powers
We investigate complaints about ‘maladministration’ and ‘service failure’. In this statement, I have used the word ‘fault’ to refer to these. We provide a free service, but must use public money carefully. We may decide not to start or continue with an investigation if we are satisfied with the actions a council has taken or proposes to take. (Local Government Act 1974, section 24A(7), as amended)
How I considered this complaint
I considered information provided by Mr X and the Authority.
I considered the Ombudsman’s Assessment Code.
My assessment
TfL has now considered Mr X’s comments as representations against the PCNs and has decided to cancel them. This provides a suitable remedy for the complaint and it is unlikely we would recommend anything more for Mr X.
Final decision
We will not investigate this complaint. This is because TfL has provided a suitable remedy.
Investigator's decision on behalf of the Ombudsman