The Ombudsman's final decision
Summary: We have no jurisdiction to investigate a complaint about the actions of the Council in its role as a social landlord.
The complaint
The Council has told the complainant, who I refer to here as Mrs B, to remove an awning from the building where she lives.
The Ombudsman’s role and powers
We cannot investigate a complaint about action taken by or on behalf of a local authority in its capacity as a registered provider of social housing. This means action in connection with its housing activities so far as they relate to the provision or management of social housing. [Local Government Act 1974, Schedule 5.5 (as amended)]
How I considered this complaint
I considered information provided by Mrs B.
My assessment
Mrs B is a tenant of the Council which manages property where she lives. We cannot investigate her complaint because our jurisdiction does not cover complaints about the management of social housing.
Final decision
We have no jurisdiction to investigate this complaint.
Investigator's decision on behalf of the Ombudsman