Source · IMB Annual Report
Exeter
Year: 2023
Published: 5 Jul 2024
Type: Prison · Cat B local resettlement
Population: 309
Recommendations: 10
Key concerns
Positive findings
HMP Exeter faced another challenging year, operating under an Urgent Notification due to high levels of violence and self-harm, alongside significant staffing instability, particularly in healthcare. Major refurbishment projects continued, impacting operational capacity and regimes, compounded by persistent overcrowding and unsuitable conditions in the temporary Care and Separation Unit. While improvements were noted in induction processes and use of force governance, critical issues like security vulnerabilities, challenges in purposeful activity due to high turnover, and deficiencies in property management remained key concerns.
Safety statistics
| Indicator | This year | Previous |
|---|---|---|
| Deaths in custody | 1 | — |
| Self-harm incidents | 384 | 480 |
| Prisoner assaults | 252 | — |
| Use of force | 505 | — |
Positive findings
HMP Exeter saw the completion of a new, significantly improved visits hall and video conferencing centre. Improvements were noted in prisoner induction processes, ACCT plan management, and the oversight of violent incidents. The IMB commended the commitment and patience of CSU staff despite challenging conditions, and observed fair adjudication and segregation review processes. Healthcare also showed recognised improvements.
Key concerns
Safety
HMP Exeter continues to experience high levels of violence and self-harm when considered alongside comparator prisons, contributing to an environment of instability.
Segregation
Repeated
The temporary accommodation for the Care and Separation Unit (CSU) is not of good quality, leading to unnecessarily unpleasant, unhygienic, and noisy conditions that are detrimental to the wellbeing of segregated prisoners, including those on ACCTs or with mental health issues. This concern was first raised in the Board’s 2022 annual report and has worsened.
Overcrowding
The prison is overcrowded, and the condition of the Victorian buildings, exacerbated by ongoing refurbishment projects and delays, does not easily facilitate humane living conditions or the separation of different cohorts of prisoners.
Healthcare
Healthcare services are severely impacted by high staff vacancy rates, particularly 70% in pharmacy, which leads to nurses being diverted for medication distribution and delays for prisoners, alongside challenges in managing long-term conditions due to high prisoner turnover.
Safety
The CCTV system remains unfit for purpose, creating safety and security vulnerabilities and hindering effective incident management, with anticipated improvements failing to materialise.
Regime/Time Out of Cell
Major challenges persist in delivering purposeful activity and expanding regime opportunities due to the rapid turnover of the prisoner population and staffing constraints, impacting training and rehabilitation.
Complaints/Property
Repeated
Deficiencies in the systems for managing prisoners’ property continue to lead to a high volume of complaints (34% of all complaints) and resentment over perceived unfairness, a concern that has been raised by the Board over several years and has not improved despite policy changes.
Staffing
The delivery of key worker sessions remains disappointingly low, with many prisoners unaware of their key worker or not receiving scheduled sessions, impacting positive staff-prisoner relationships and support.
Recommendations
| # | Recommendation | Addressee | Status |
|---|---|---|---|
| 1 |
Work with other Ministers and agencies to increase mental health support for the prison and to ensure resources are in place to facilitate the timely transfer of prisoners with serious mental health conditions?
Response
I understand the Board’s concerns about mental health support for prisoners and the timely transfer to secure hospital. All prisoners have access to integrated mental health services within prisons commissioned by NHS England. These continue to be improved to ensure prisoners have access to timely and effective care and this is reflected in the National Partnership Agreement on Health and Social Care in England which sets out a priority workplan. The healthcare provider at HMP Exeter has undergone a review of their service model to take into account the needs of the prisoner population. It is acknowledged that there have been vacancies within the wider healthcare team not filled by permanent staff and these peaked at 48% last year but have since reduced. The internal bank staff of nurses and healthcare assistants have also increased reducing the use of agency staff. It is also recognised that vulnerable prisoners, who meet the threshold for detention under the Mental Health Act and require a transfer to secure hospital, do experience delays in accessing the specialist care they need. The Ministry of Justice and HM Prison and Probation Service (HMPPS) are working with health and justice partners to introduce a non-statutory independent role designed to improve oversight and monitor delivery of the 28-day time limit set out in NHS England’s good practice guidance. NHS England also continues to analyse mental health transfer data, which includes referral, assessment, and transfer timeframes to understand issues with support offered to providers where there are challenges being experienced. Where prisoners are held in segregation awaiting a transfer, a behavioural support plan is devised with the prisoner reviewed daily by the local clinical team. |
Ministry of Justice | In progress |
| 2 |
Address the overcrowding, which is creating a range of problems and impacting on work to provide purposeful activity?
Response
Regarding your concerns about overcrowding, on 12 July 2024 the Lord Chancellor announced a measure to free up prison places by temporarily reducing the time those sentenced to standard determinate sentences (SDS) serve in prison from 50% to 40% of their sentence. This will not apply to prisoners sentenced for sex offences and certain domestic-abuse-connected offences. It will also exclude serious violent offences with a sentence of four years or more. In addition, HMPPS is delivering additional modern uncrowded prison places to provide the right conditions and a total of 10,000 places will be built by the end of 2025. There is also investment being made in the existing prison estate, including changes to the physical environment, testing new technology and critical prison maintenance to ensure that as much capacity as possible is kept in use and fit for purpose. The Board will also be pleased to know that Band 3 Prison Officer recruitment and retention improved during the reporting period at HMP Exeter. The regime plan is maximising purposeful activity spaces and attendance in both Tier 1 and Tier 2 activity with a weekly regime management planning meeting in place to ensure staffing resources are allocated to meet critical delivery more consistency. |
Ministry of Justice | In progress |
| 3 |
Address the lack of accommodation available for some prisoners on their release from prison?
Response
Turning to your concerns about support for prisoners to access accommodation on release, the Community Accommodation Services Tier 2 (CAS-2) already provides accommodation for bailees and people released under Bail and Home Detention Curfew (HDC). It has an important role in supporting the HDC process to allow prisoners to be released to a suitable address and the number of CAS2 bed spaces increased to 45 in the South West during 2023 as part of the CAS2 expansion to 850 bed spaces in total. A further 18 bed spaces are being provided in the South West during 2024. In May 2023 the Community Accommodation Service Tier 3, which provides up to emergency accommodation for prisoner leaver for up to 84 nights, began to be delivered in the South West. There are also 48 full time equivalent Strategic Housing Specialists, across England and Wales and HMP Exeter has an allocated Strategic Housing Specialist (SHS). These work with local authorities and Homelessness Prevention Teams to remove barriers to accommodation and improve access to housing for prison leavers. Commissioned Rehabilitation Service provision is also in place at HMP Exeter to support prison leavers with accommodaton, with the provider meeting its contractual arrangements. In addition, the Department for Levelling Up, Housing and Communities has secured an additional £26 million for their Accommodation for Ex-Offender scheme which is being allocated to 111 local authorities across 84 schemes during 2023/24 and 2024/25 financial years. It will target areas identified as high need to assist an additional 5,000 ex-offenders into private rented sector tenancies by end of March 2025. Local Authorities close to HMP Exeter including Cornwall, North Devon and Plymouth have been allocated this funding. |
Ministry of Justice | In progress |
| 4 |
Ensure the project to update CCTV in the prison is progressed as quickly as possible?
Response
CCTV System. Initially there was a project to upgrade parts of the CCTV system at HMP Exeter, however the scope of the project was changed to a full replacement with the installation of a new digital system that will give full coverage of all areas within the prison. HMP Exeter was also to undergo other projects to the perimeter wall, the gas main and replacement of the kitchen dampers to make it fully fire compliant. All of these projects including the CCTV system have now been incorporated together. The changes have caused some delay but it will result in a reduction in costs as one contractor will be responsible for all of the work. It will also allow additional work to be undertaken which will be the relocation of the Communications Room. Whilst the project remains in development, the tender process is underway and will be considered for funding in the 2025/26 financial year. |
HMPPS | In progress |
| 5 |
Ensure robust and timely arrangements are in place to facilitate inter-prison transfers for prisoners with specific needs that cannot be met at Exeter?
Response
Prisoner Transfers. HMPPS continues to strive to maintain offender flows despite the ongoing population pressures being experienced across the prison estate. The remand population has grown to unprecedented levels because of the courts backlog and this is impacting the training estate as HMPPS has to prioritise capacity in reception prisons to continue to serve the courts. Due to the population pressures, HMP Exeter is being allocated transfers in accordance with offender flows. However, it remains the responsibility of prisons to arrange individual transfers in consultation with relevant receiving prisons and Prison Group Directors (PGDs). In doing so they are encouraged to support offender flows and to ensure as much as possible that the rehabilitation needs of each prisoner are met. However, there will remain instances where transfers are outside of the offender flows particularly where staff need respite from challenging prisoners. Where individual moves are agreed between prisons, HMPPS Population Management Unit will arrange the necessary transport as quickly as possible. However, this must be balanced with the limited available spaces across the estate and the need to use available prison transport as efficiently as possible. Locally, HMP Exeter are also continuing to work alongside the health commissioners to ensure that prisoner health needs continue to be met, as well as reviewing the function of F-Wing to ensure that the correct prisoners are located on the unit according to their health needs. |
HMPPS | In progress |
| 6 |
Maintain the level of additional resources provided in response to the Urgent Notification?
Response
Urgent Notification Funding. Following the Urgent Notification (UN) at HMP Exeter enhanced supervision remains in place to regularly review and discuss the immediate 28-day action plan and the subsequent action plan in response to the full inspection report. The discussions regarding the sustainability of the improvement at HMP Exeter take place at the highest levels via a UN Strategy and Action Group (SAG) including oversight by a Director General. This scrutiny allows for all funding decisions to be fully considered and the ongoing support for HMP Exeter to be maintained to allow improvements to become fully embedded prior to the removal of any interim or temporary roles. Funding from the Prison Performance Support Programme (PPSP) for the temporary posts introduced in response to the UN was scheduled to end at the end of August 2024. Following discussions with the Area Executive Director and Prison Group Director it has been agreed to maintain the funding until at least March 2025. These temporary posts are also being evaluated to evidence the effectiveness and identify what the impact would be of removing these posts. In addition, HMP Exeter remains a standard plus prison in terms of its complexity, however, as part of the annual review process a submission will be made again for HMP Exeter to be considered whether it is a complex prison. |
HMPPS | Accepted |
| 7 | Continue to address deficiencies in the systems for managing prisoners’ property? Repeated | Governor / Director | |
| 8 |
Improve the range and scope of the workshops and the delivery of all purposeful activity?
Response
The regime plan is maximising purposeful activity spaces and attendance in both Tier 1 and Tier 2 activity with a weekly regime management planning meeting in place to ensure staffing resources are allocated to meet critical delivery more consistency. |
Governor / Director | In progress |
| 9 | Address the deficiencies in the temporary CSU? Repeated | Governor / Director | |
| 10 |
Secure the regular delivery of sufficient key worker sessions?
Response
It was pleasing to note the improved support and induction for new arrivals and that the delivery of Key Work is increasing. |
Governor / Director | In progress |
Applications to the IMB
| Category | Current | Previous |
|---|---|---|
| Accommodation (including transfers) | 45 | 38 |
| Disciplinary | 2 | 0 |
| Discrimination | 4 | 2 |
| Healthcare | 41 | 38 |
| Other | 47 | 42 |
| Property (damaged or lost) | 10 | 12 |
| Relationships with staff | 13 | 7 |
| Security | 6 | 7 |
| TOTAL | 174 | 151 |
| Work, education and training | 6 | 5 |
Related inspections & investigations
18 Nov 2025
HMIP · Unannounced
13 Nov 2023
HMIP · IRP
18 Nov 2022
HMIP · Urgent Notification
24 Jul 2015
PFD
Carl Smith · Alcohol, drug and medication related deaths | State Custody related deaths
Other reports for Exeter
Report details
- Establishment
- Exeter
- Type
- Prison · Cat B local resettlement
- Report year
- 2023
- Published
- 5 July 2024
- Responsible body
- HMP Exeter
- Recommendations
- 10
- MoJ rating (2024/25)
- 1 — Serious concern
Population
| Population | 309 |
| Operational capacity | 3,211 |
Service providers
Catering
Aramark
Education
Weston College
Facilities Management
Amey
GP Services
Dr PA
Healthcare
Oxleas NHS Foundation Trust
Prisoner Escort and Custody Services (PECS)
Serco