Source · IMB Annual Report

Coldingley

Year: 2024 Published: 3 Oct 2024 Type: Prison · Cat C Population: 507 Recommendations: 11 Key concerns Positive findings

HMP Coldingley, a Category C resettlement and training prison, faced a challenging year marked by significant increases in violence, staff shortages, and poor living conditions for many prisoners. A third of the population continues to lack in-cell sanitation, relying on an unreliable night system, while staffing issues have led to more unplanned lockdowns and a decline in key work and purposeful activity. The Board also highlighted concerns about the rising demand for mental health services, the ineffectiveness of the ISFL wing, and the lack of progress for IPP prisoners.

Safety statistics

Incidents during reporting year
IndicatorThis yearPrevious
Deaths in custody0
Self-harm incidents7171
ACCT cases opened123145
Prisoner assaults154159
Assaults on staff6647
Use of force270186
Drug finds184195

Positive findings

The Board noted improved communication from the Governor, including his visibility and use of Wayout TV, and well-attended staff and prisoner meetings. Reception processes and the Listener scheme provide good support for new arrivals and those in distress. Healthcare staff and CSU staff are commended for their compassionate care. Improvements were seen in kitchen PPE compliance and the quality of food provided. The new CCTV on B wing is functioning well, and the Turning Lives Around peer-led initiative is a positive development.

Key concerns

15 items
Safety Levels of violence have increased. Serious prisoner-on-prisoner assaults rose by fifty percent; staff assaults rose by forty percent; the use of force was up forty-five percent.
Safety Population pressures weaken the checking of arrivals, leading to more debt and gang-related assaults on the wings, particularly on the induction wing.
Safety Despite the Governor’s efforts, there is little increase in staff visibility on the landings, making the more vulnerable prisoners open to bullying and debt, and illicit items easier to trade.
Substance Misuse Easy availability of illicit items could pose a risk to stability and safety.
Estate/Conditions Repeated A third of prisoners in Coldingley have no in-cell sanitation; it is unacceptable in the UK prison estate in 2024 that men cannot relieve and wash themselves as necessary and even, on one occasion, going without a drink for 26 hours.
Food/Catering Repeated The kitchen staff provide a decent standard of food in a working environment largely unfit for purpose; the floors are nearly always wet, poorly drained and unsafe; there are delays in mending old equipment.
Equality/Diversity There has been an increase in the number of discrimination incident reporting forms (DIRFs) submitted. There is no external independent auditing of DIRFs.
Mental Health Repeated Often men on assessment, care in custody and teamwork (ACCT) plans, or with other vulnerabilities are held in segregation in the CSU; despite compassionate staff care, this is not a suitable environment.
Staffing Repeated Staff shortages have undermined key work, training and staff and prisoner relationships; by the end of the year a quarter of prisoners in Coldingley had no key worker.
Mental Health Despite improving staff numbers in the healthcare unit, demand for mental health services is rising, leading to higher caseloads for staff and longer waiting times for prisoners.
Substance Misuse Repeated The incentivised substance free living (ISFL) wing is too big and overcrowded. It is unfit for its intended purpose; use of illicit substances is widespread.
Regime/Time Out of Cell Time out of cell has been hit by staff shortages, with three times as many unplanned lockdowns as last year; those with no in-cell sanitation are the worst affected.
Education/Purposeful Activity Repeated Until the last quarter less than half the education course capacity was being used. Industries has a shortage of instructors and the long-term attendance decline continues.
Resettlement/Release Repeated The number of IPP (imprisonment for public protection) prisoners is rising; Government changes to IPP sentences have little benefited those in prison; many feel ‘stuck’, having completed all the required courses and struggle with their mental well-being.
Resettlement/Release Repeated Minimal movement between category C prisons creates blockages in the system: men cannot transfer to prisons where the courses required for their sentence plans are offered. Rehabilitative family contact suffers.

Recommendations

11 items · 8 repeated
#RecommendationAddresseeStatus
1 Does the Minister agree that it is unacceptable in 2024 for prisoners to live without in-cell sanitation? The refurbishment in Coldingley will not be completed for at least three years so, for at least two years, some men will continue to rely on an antiquated and unreliable sanitation system. What can be done to ensure these prisoners can relieve and wash themselves with decency in the meantime? Repeated
Response
I have noted that in-cell sanitation has been a long-standing issue for the Board and rightly so. I wholly understand and accept the Board’s dissatisfaction with the night sanitation system at HMP Coldingley and agree it is not acceptable in any prison. Whilst the Ministry of Justice Property Services continue to work to refurbish the old accommodation and install in-cell sanitation, the project has been brought forward to expedite this work as quickly as is possible. Regrettably, as a result of further construction delays, the date by which all prisoners will have access to in-cell sanitation has slipped from June to November 2026. The overall programme of works at HMP Coldingley is now due to be completed by March 2028. Whilst this news is disappointing and frustrating, I have been assured that the local maintenance contractors (GFSL) are working hard to ensure any existing night sanitation is maintained to support the wing population, and the Governor will continue to do their best to provide additional staff to unlock prisoners to use facilities.
Ministry of Justice In progress
2 What plans and initiatives does the Minister have for the care and management of IPP prisoners? Their number is increasing at Coldingley. Repeated
Response
I appreciate the Board’s continued concerns about prisoners serving Imprisonment for Public Protection (IPP) sentences and noted their increasing numbers at the prison. On 5 September, the Lord Chancellor announced that the Government would implement reforms we supported in opposition to the IPP licence period in the Victims and Prisoners Act 2024. These commenced on 1 November, when the licences for 1,742 IPP offenders in the community were terminated. The remaining reforms will be implemented on 1 February 2025, when the reduced qualifying period for consideration of licence termination will see around 600 additional referrals made to the Parole Board. The Lord Chancellor will also have two new powers, the power to use ‘Risk Assessed Recall Review’ (RARR) for recalled IPP prisoners and the power to disapply a recall. The first enables her to re-release people who have been recalled at any point without referring the case to the Parole Board, where safe to do so. The second enables her to not reset the two-year period after someone is re-released from a recall. The Government is determined to support the rehabilitation of IPP offenders through a refreshed Action Plan, which we published on 15 November. The Plan puts an important emphasis on effective frontline delivery in our prisons and the Probation Service, to ensure that those serving IPP sentences have robust and effective sentence plans, which they are actively engaging with, and that they are in the correct prison to access the right interventions and rehabilitative services. This is the most effective way to help them to reduce their risk so that they can progress towards safe release from custody. The refreshed Action Plan was published in our IPP Annual Report and can be accessed online at GOV.UK. I am very mindful of the specific and substantial challenges faced by those serving IPP sentences and this is an issue I feel passionately about. I can assure you the Government is committed to working with organisations and campaign groups to ensure the appropriate course of action is taken to support those still serving IPP sentences.
Ministry of Justice In progress
3 When will it become easier for prisoners to transfer between prisons to complete the courses required as part of their sentence plan, or be closer to their families? Repeated
Response
Facilitating prisoners’ transfers to support sentence plans or be closer to their families will no doubt aid their reformation and rehabilitation, however this has become extremely difficult owing to the ongoing population pressures across the entire adult male prison estate. As a training prison HMP Coldingley could receive prisoners from any adult male prison in England and Wales. However, where practical, prisoners are accommodated as close as possible to their resettlement home probation region to maintain family ties. Whilst this is a priority, it is not always possible due to a variety of factors including wider population pressures, security concerns or where prisoners have specific sentence planning needs which can only be met at certain establishments. This Government recognises the pressure facing our prisons and the landscape remains extremely challenging. Our interim measure to free up prison places by temporarily reducing the time those sentenced to certain Standard Determinate Sentences (SDS) serve in prison from 50% to 40%, known as SDS40, is an opportunity to progress prisoners in line with offender flows. Prisoners will, where possible, be moved into the training estate to fill these places ensuring that their individual sentence plan targets and rehabilitation needs are considered. SDS40 will not apply to prisoners sentenced for sex offences and certain domestic-abuse related offences irrespective of length together with serious violent offences with a sentence of four years or more. Despite the challenges, we are confident that the SDS40 initiative will provide welcome relief across the prison population and enable some movement of category C resettlement prisoners to establishments that better serve their resettlement needs.
Ministry of Justice In progress
4 The kitchen in Coldingley has been unfit for purpose for a long time. The prison could house another 90 more prisoners in the next three years. Even if the kitchen was in a good state of repair, it would not meet the current required standards. When will the Prison Service make the necessary changes before this happens? Repeated
Response
Kitchens HMPPS recognises that the kitchen is at its operational limit. However, contingencies are in place to provide standby kitchen facilities in the event additional capacity is required. An area behind the existing kitchen has been identified and contingencies are sufficient to increase delivery. Whilst all requests from the establishment will be considered, demands for maintenance are currently much greater than the available funding. Therefore, once a bid for a project is received, HMPPS has to prioritise works very carefully to make best use of that funding, focusing on risk to life and risk to capacity and decency. There are no plans to increase the operational capacity of HMP Coldingley at present.
HMPPS Partial
5 Does the Prison Service agree that segregated conditions are not appropriate for prisoners who are mentally unwell? What steps are being taken to address this? Repeated
Response
Mentally Unwell Prisoners Long term segregation has significantly reduced over the course of 2024 and there is support available for those with mental health issues, such as the mental health team, neurodiversity lead, and the substance misuse provider. NHS England are in the process of implementing an Multidisciplinary Team Model and Joint Care and Separation Unit Standard Framework which will increase the healthcare provision within all our care and separation units (vulnerable prisoner units). The opening of B wing has provided greater opportunities to support prisoners who might be vulnerable on the older wings. Prisoners are remotely unlocked at night on the older wings, where there is no CCTV on the residential landings. Although segregated conditions may not be appropriate for all mentally unwell prisoners, a constant observation cell is now available. If this cell meets the need, further funding will be sought to repurpose other cells.
HMPPS In progress
6 Does the Governor agree that the large increase in the use of force and the number of assaults are a major and immediate concern? With only about half the staff up to date in the necessary training, what are the training plans? Governor / Director
7 Does the Governor agree that a higher staff presence on the landings would make these places feel safer? The recent initiatives, including reinstallation of some CCTV, are important, but what further actions can be taken to improve safety on the older landings? Repeated Governor / Director
8 Is the Governor concerned about the level of use of illicit substances on the ISFL wing? Does he consider the wing suitable for providing the specialised support for which it was designed? If not, what are his plans? Repeated Governor / Director
9 The DIRF system must be seen as fair and independent so prisoners feel confident to use it. Will an external auditor be appointed as soon as possible? Governor / Director
10 The threefold increase in unplanned lockdowns is very disappointing. What plans are there to rectify this? How can lockdown record keeping be improved to insure the fair treatment of each wing? Governor / Director
11 What more can be done to improve the disappointingly low number of men attending education and work? Repeated
Response
Whilst it was concerning to read that violence has increased, the availability of illicit items is widespread and disappointing to note that education course capacity was not being utilised.
Governor / Director Noted

Applications to the IMB

CategoryCurrentPrevious
Accommodation (including transfers) 182 132
Discipline and adjudications 107 94
Education and purposeful activity 95 97
Equality and diversity 44 33
Food and canteen 153 169
Healthcare 147 154
Legal 67 61
Offender management 63 70
Other 83 91
Property (internal) 235 181
Property (on transfer) 98 101
Safety and vulnerability 111 122
Staff care and behaviour 150 152
Visits 77 71

Related inspections & investigations

5 Mar 2023 PPO fatal incident Haydar Jefferies · Self-inflicted
PPO fatal incident Kevin Nolan
21 Dec 2020 PPO fatal incident Colverson, Frederick · Natural causes
28 Oct 2019 PPO fatal incident Individual at Coldingley · Other non-natural
18 Aug 2018 PPO fatal incident Individual at Coldingley · Other non-natural
20 Dec 2024 PFD Haydar Jefferies · State Custody related deaths | Mental Health related deaths

Other reports for Coldingley

2025 Published 30 Sep 2025 Population 513 · Concerns
2023 Published 5 Oct 2023 Population 500 · Self-harm 60 · Concerns
2022 Published 13 Oct 2022 Population 471 · Self-harm 100 · Concerns
2021 Published 13 Oct 2021 Population 452 · Self-harm 163 · Concerns
2020 Published 29 Sep 2020 Population 438 · Self-harm 86 · Concerns

Report details

Establishment
Coldingley
Type
Prison · Cat C
Report year
2024
Published
3 October 2024
Responsible body
HMP Coldingley
Recommendations
11
MoJ rating (2024/25)
2 — Concern

Population

Population507
Operational capacity513
CNA (designed for)513 99%

Service providers

Canteen
DHL
Education and industries
Novus
Facilities management and maintenance
Amey
Healthcare
Practice Plus Group
IMB Secretariat
MoJ
Prisoner banking
NatWest
Prisoner Debt Advice and Welfare
Citizens Advice
Prisoner Postal Services
DHL
Prisoner Telecoms
BT
Supply of food
Aramark

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