Independent Monitoring Boards annual report

Coldingley

Report year 2022 Published 13 Oct 2022 Type Prison, category C Population 471 Responsible body HMP Coldingley 10 recommendations

The summary and positive findings below were written from the report by an AI model. The Board's own wording is in the report linked above.

Summary

Summary written by this site (AI-generated)
HMP Coldingley, a men's Category C resettlement and training prison, has largely recovered from pandemic restrictions, with prisoners now enjoying increased time out of cell and positive staff-prisoner relations. While refurbishment plans are underway and healthcare is well-regarded, significant concerns persist regarding the high volume of illicit items, the continued absence of in-cell sanitation in older wings, and the inadequacy of educational provision. The Board also highlights issues with prisoner property management, disproportionate use of force against Muslim prisoners, and a lack of control for the Governor over infrastructure projects and education contracts.

Positive findings

Summary written by this site (AI-generated)
The Board acknowledges the significant positive efforts and new initiatives made by staff and volunteers, including the restorative justice organisation Belong, to support prisoners. Staff-prisoner relations are positive and supportive, even with a large cohort of new staff. Healthcare provision is well-regarded, and the prison effectively managed Covid outbreaks and vaccination, maximizing time out of cell. Refurbishment plans, new in-cell PIN phones, and enhancements to G wing and the ISFL community on E wing are also positive developments. The Board commends the Governor and senior management for maintaining safety and a positive culture.

Recommendations

All 10 recommendations

Key concerns

All 11 key concerns

Recommendations 10 items · 2 repeated

Recommendations were extracted from the report by AI, and responses and their status from the ministerial response by AI. Each recommendation shows whether its wording has been checked against the report.

Recommendation 1

Response: In progress

Addressee: Ministry of Justice · Topic: Estate · Repeated from a previous year

Recommendation
The Board would be dismayed if there is any further slippage in the programme for the refurbishment of the older residential blocks including in-cell sanitation.
Government response (as published)
I am very sympathetic to the needs at HMP Coldingley, and elsewhere across the estate. As the Board is aware, the in-cell sanitation project is part of a five-year investment of works being delivered, with four other major upgrades: fire safety improvements; rewiring; replacing the windows of the cells and the cell call system. I am pleased to inform the Board that the refurbishment works to A-D wings is likely to be completed in November 2025, and the refurbishment of the rest of the site by November 2026. I acknowledge there have been issues with the heating system mainly due to ageing / failing assets. The heating programme of work is due to start in February 2023 and is estimated to be completed in May 2024. In the interim, temporary measures are in place to help improve the reliability of the hot water boilers and heating. While large scale projects are commissioned by the Ministry of Justice Property Directorate, the Governor has input at the planning stage to ensure the concerns and needs of the establishment are reflected at an early stage.

Wording differs from source

Recommendation 2

Response: In progress

Addressee: Ministry of Justice · Topic: Resettlement

Recommendation (the Board's words)
Would the minister indicate what else is planned to offer hope to such prisoners?
Government response (as published)
Thank you for bringing to my attention the number of prisoners at HMP Coldingley who are over their sentence tariff period and for welcoming the provisions in the Police, Crime, Sentencing and Courts Act 2022 around placing a requirement on the Secretary of State to automatically refer eligible imprisonment for public protection (IPP) prisoners to the Parole Board. The Justice Select Committee enquiry into the IPP sentence has now been published. The evidence and recommendations from the report are being carefully considered and a full response will be provided in due course. I hope to reassure the Board that HM Prison and Probation Service (HMPPS) will be reviewing the existing IPP Action Plan in light of the report and will do all they can to support those who remain in prison and their progression towards a safe release. The forum for Lifer prisoners is now running at HMP Coldingley, and IPP prisoners currently have access to this forum as there are insufficient numbers to run a separate forum.

Source text verified

Recommendation 3

Response: In progress

Addressee: Ministry of Justice · Topic: Resettlement

Recommendation (the Board's words)
Can more accommodation be created in category D establishments?
Government response (as published)
Regarding the shortage of places in category D prisons in southern England, some prisons have been affected by the fire safety standards remedial works which led to some closures to a number of accommodation blocks over the course of 2021. HMPPS replaced some of these places, particularly in the south, with existing temporary accommodation brought in 2020/21 as part of Covid-19 contingency measures and in other sites, with new temporary accommodation. As announced in our publications, we are investing £3.8 billion over the next three years to deliver 20,000 additional, modern prison places including 2,000 temporary prison places across England and Wales. This portfolio of work will deliver 1,320 additional places through expansion of the category D estate at a number of sites across the country and will help the situation greatly.

Source text verified

Recommendation 4

Response: In progress

Addressee: HMPPS · Topic: Equality

Recommendation (the Board's words)
What steps is HMPPS taking to investigate the underlying causes of what appears to be a widespread issue?
Government response (as published)
We are continually improving the governance of use of force (UoF) and will be reviewing our good governance tool kit to support prisons to analyse their local data and take action where disproportionality exists. We have established a working group to look at the underlying causes of disproportionality described in your report with membership comprising of HMPPS Diversity and Inclusion Team, the Evidence Based Practice Team and UoF policy leads. The Governor will continue to robustly analyse UoF data. As this work is ongoing, no conclusions have been made.

Source text verified

Recommendation 5

Response: Implemented

Addressee: HMPPS · Topic: Education

Recommendation (the Board's words)
Can anything be done to give the Governor more power to intervene in the local delivery of such arrangements in the next two years?
Government response (as published)
As part of the Prisons White Paper commitments to support local autonomy, in July 2021 HMPPS issued a Free, Flex, Fixed (FFF) guidance on existing powers to Governors (it does not replace or change any underlying guidance or policy frameworks, Prison Service Instructions or Orders). FFF has provided increased clarity to operational leaders about what is expected of them, made best practice more easily accessible and empowered them to use their existing local powers more readily.

Source text verified

Recommendation 6

Response: Partially accepted

Addressee: HMPPS · Topic: Other · Repeated from a previous year

Recommendation (the Board's words)
The economic case alone for the swift introduction of a digital system is compelling. The just-published Prisoners’ Property Policy Framework fails to address the overwhelming case for new technology.
Government response (as published)
The new Prisoners’ Property Policy Framework was designed with procedural justice at its core and aims to ensure consistency and fairness and enhance prisoners’ satisfaction with processes and outcomes. Given the nature of property, and the movement of prisoners between establishments, the framework looks to provide greater direction and standardisation on a national basis. It strengthens processes in relation to the main problem areas identified by IMBs and staff including the handling of valuable property, managing cell clearances, compliance with volumetric control and forwarding on excess property following a prisoner’s transfer. While digital improvements to property processes are being explored, the nature of that work means that any changes are likely to be longer-term and it was not possible to include in the new framework. Locally, the Governor is working closely with sending establishments to ensure that prisoner property is transferred in a timely manner, if it is more than what can be transferred via the Prisoner Escort and Custody Service.

Source text verified

Recommendation 7

Response: Noted

Addressee: HMPPS · Topic: Estate

Recommendation (the Board's words)
Can prison Governors be given more control over when and how works on their sites are maintained and handed over?
Government response (as published)
I am very sympathetic to the needs at HMP Coldingley, and elsewhere across the estate. As the Board is aware, the in-cell sanitation project is part of a five-year investment of works being delivered, with four other major upgrades: fire safety improvements; rewiring; replacing the windows of the cells and the cell call system. I am pleased to inform the Board that the refurbishment works to A-D wings is likely to be completed in November 2025, and the refurbishment of the rest of the site by November 2026. I acknowledge there have been issues with the heating system mainly due to ageing / failing assets. The heating programme of work is due to start in February 2023 and is estimated to be completed in May 2024. In the interim, temporary measures are in place to help improve the reliability of the hot water boilers and heating. While large scale projects are commissioned by the Ministry of Justice Property Directorate, the Governor has input at the planning stage to ensure the concerns and needs of the establishment are reflected at an early stage.

Source text verified

Recommendation 8

Response: Implemented

Addressee: Governor / Director · Topic: Education

Recommendation (the Board's words)
Coldingley, as a training and resettlement prison, needs more robust local managerial oversight to achieve an effective outcome for prisoners.
Government response (as published)
As part of the Prisons White Paper commitments to support local autonomy, in July 2021 HMPPS issued a Free, Flex, Fixed (FFF) guidance on existing powers to Governors (it does not replace or change any underlying guidance or policy frameworks, Prison Service Instructions or Orders). FFF has provided increased clarity to operational leaders about what is expected of them, made best practice more easily accessible and empowered them to use their existing local powers more readily.

Source text verified

Recommendation 9

Response: In progress

Addressee: Governor / Director · Topic: Safety

Recommendation (the Board's words)
managers must not give up searching for innovative and imaginative methods of increasing surveillance and improving everyone’s safety.
Government response (as published)
The illicit economy in prisons flourishes where conditions are poor. We are working to ensure that conditions in prison provide a protective and supportive environment that give a sense of safety for people in prison. In August 2019, the Government announced the investment of £100 million in prison security to disrupt criminality which affects prisons and our communities. The landmark Security Investment Programme to provide cutting edge equipment essential for helping to detect illicit items and prevent them from entering prisons, was completed in March 2022. More broadly, through the Prisons Strategy White Paper, we have committed to the following: • Create a Crime in Prisons Taskforce, to enhance our capabilities to disrupt crime and ensure evidence and investigations lead to more criminal justice outcomes, in order to prevent criminality in prisons. • Expand our Serious and Organised Crime Unit, to provide more specialist support for managing the threat of gangs and organised crime networks and strengthen our partnership working with law enforcement. • Explore options to increase the use of cutting-edge X-Ray body scanners, including on staff. • Have safety and security as foundational principles to reinforce the zero-tolerance approach to drugs, weapons and other illicit contraband. All new build prisons are equipped with security measures that contribute to cutting crime as standard. This will include Enhanced Gate Security, X-Ray body scanners and biometric visitor identification. Locally at HMP Coldingley, interesting work is being undertaken in conjunction with the provider Forward Trust to tackle the challenges around substance misuse in custody to reduce reoffending on release.

Source text verified

Recommendation 10

Addressee: Governor / Director · Topic: Staffing

Recommendation (the Board's words)
In all these cases the solution must be to continue and intensify the programmes of in-house staff training and mentoring.

Source text verified

Key concerns 11 items

Key concerns were extracted from the report text by an AI model.

Key concern 1

Substance Misuse · Repeated from a previous year

The volumes of drugs, ‘hooch’ and mobile phones that continue to be found in the prison remain a great concern to the Board. Inevitably, the availability of these illicit items gives rise to increased levels of prisoner debt, violence and bullying.

Key concern 2

Estate/Conditions · Repeated from a previous year

The continued absence of in-cell sanitation in the older wings, A to D and F, impacts significantly on any assessment of how fairly and humanely prisoners are treated. No amount of humane treatment by staff can overcome the basic indignity for grown men of being denied an in-cell wash basin, having to ring a bell in the middle of the night and enduring long waits in their cell in a queueing system to use the landing’s lavatory, or resorting to using a bucket in their cell.

Key concern 3

Resettlement/Release

The stubbornly high numbers of prisoners serving Indeterminate Sentences for Public Protection (IPP) well over tariff.

Key concern 4

Resettlement/Release

The shortage of places in category D prisons in southern England is now a major obstruction and demotivating factor to those in training prisons such as Coldingley who demonstrate progress through their sentences and who wish to maintain family ties.

Key concern 5

Safety

There are still more prisoners living under threat or suffering violence than one would wish to see in a good category C training prison. For a minority of the residents, dependency on illicit drugs or alcohol as well as ‘legal’ vapes are clearly a cause. But there are also many more threatened by mundane underlying problems of inter-prisoner debts.

Key concern 6

Equality/Diversity

Although Coldingley sees low levels of use of force, its use against Muslim prisoners is disproportionately high and this is consistent with regional and national patterns.

Key concern 7

Education/Purposeful Activity

Educational arrangements need to be prioritised and improved at training prisons such as Coldingley. Current contracts and service level agreements lack sufficient disincentives for under-performance. Centralised contractual arrangements conflict with Governor autonomy and the capacity to address local needs. The limited budget also imposes constraints on instructor wages and resources, and sadly leads to the loss of dedicated, high quality staff.

Key concern 8

Other · Repeated from a previous year

The problems associated with lost and misplaced prisoner property, especially during prison transfers, are reported and complained about year after year in prison monitoring reports.

Key concern 9

Estate/Conditions

It is hugely frustrating for prison leaders, operational staff and prisoners themselves when there is confusion surrounding the delivery, ownership and maintenance arrangements for infrastructure projects. Central contractual control seems slow and fragmented, but the failures are felt on the ground at the local level. This winter some wings went for weeks without hot water.

Key concern 10

Safety

The Board has noted the ‘resigned acceptance’ of senior managers of the difficulty in providing adequate CCTV surveillance in many key residential locations.

Key concern 11

Safety

Occasional failures to de-escalate incidents. The understanding and delivery of key safety processes such as ACCTs and CSIPs needs improvement.

Safety statistics

Incidents during the reporting year.

IndicatorThis yearPrevious
Deaths in custody0not recorded
Self-harm incidents100163
ACCT cases opened112not recorded
Prisoner assaults3428
Assaults on staff4635
Use of force114107
Drug finds210227

Population

Population471
Operational capacity483
CNA (designed for)493 (96% occupied)
Time out of cell6.4h/day

Applications to the IMB

CategoryCurrentPrevious
Accommodation (including transfers) 45 38
Healthcare 23 18
No reply 1 3
Other 19 26
Property 28 34
Security 15 11
Total applications 131 130

Report details

Establishment
Coldingley
Type
Prison, category C
Report year
2022
Published
13 October 2022
Responsible body
HMP Coldingley
Recommendations
10
MoJ rating (2025/26)
2, Concern

Service providers

ServiceProvider
Employment hubCXK, Jobcentre Plus
Escort contractorSerco and GEO Amey
Family servicesPrison Advice and Care Trust (Pact)
Healthcare/mental health careCentral and North West London NHS Trust
Learning and skillsWeston College
MaintenanceGovernment Facilities Services Ltd. (GFSL)
ResettlementProbation Service, Making Connections
Social careSurrey County Council
Substance misuse servicesForward Trust, Alcoholics Anonymous

Related inspections and investigations

HMIP inspection, 10 Nov 2025

Unannounced · Safety 2 · Respect 3 · Activity 2 · Release 3

HMIP inspection, 10 Jan 2022

Unannounced

Haydar Jefferies

Prevention of future deaths report · 20 Dec 2024 · State Custody related deaths | Mental Health related deaths

Other reports for Coldingley

2026

Published 27 Oct 2026 · Population 513 · Self-harm 96 · Key concerns recorded

2025

Published 30 Sep 2025 · Population 513 · Key concerns recorded

2024

Published 3 Oct 2024 · Population 507 · Self-harm 71 · Key concerns recorded

2023

Published 5 Oct 2023 · Population 500 · Self-harm 60 · Key concerns recorded

2021

Published 13 Oct 2021 · Population 452 · Self-harm 163 · Key concerns recorded

2020

Published 29 Sep 2020 · Population 438 · Self-harm 86 · Key concerns recorded