Source · IMB Annual Report

Five Wells

AI-generated report summary HMP Five Wells, a privately run Category C prison, increased its population to 1,700 by March 2024, leading to the doubling up of some cells. While the Board noted significant operational improvements under new leadership and generally good accommodation, it raised serious concerns about the prevalence of illicit substances, self-harm, and the management of use of force incidents. Challenges persist in staff recruitment, education provision, and the under-resourcing of the IMB itself.

Year: 2024 Published: 16 Oct 2024 Type: Prison · Cat C Population: 1,700 Recommendations: 18 Key concerns Positive findings

Safety statistics

Incidents during reporting year
IndicatorThis yearPrevious
Deaths in custody02

Positive findings

AI-generated summary
The Board noted significant improvements under new leadership, including enhanced staff support and inter-departmental cooperation. Positive aspects include generally met healthcare needs, good continuity of care for prison leavers, and significant advancements in staff training and purposeful activity attendance. Family support and a new departure lounge for releasing prisoners were also commended.

Key concerns

13 items
Substance Misuse Repeated Illicit substances are still prevalent in the prison, alongside a high rate of positive random drug tests.
Safety Repeated Incidents of self-harm are common and the management of the assessment, care in custody and teamwork (ACCT) process for prisoners at risk of self-harm and suicide requires improvement.
Safety Repeated Use of force incidents are often poorly managed, putting staff and prisoners at risk.
Overcrowding The Board has some concerns about two prisoners sharing cells designed for one.
Estate/Conditions Repeated The building design issues, highlighted in the previous IMB report, remain. There is no airflow to the houseblock hub and common areas, creating significant discomfort in the warmer months, and the low mobility cells cannot be occupied as the shower and electric sockets are poorly positioned.
Staffing Repeated Key worker support was suspended for most of the reporting year.
Other Repeated The Board continues to receive a high number of complaints about the loss of property, suggesting the national paper-based system causes time wasting and unsatisfactory outcomes.
Education/Purposeful Activity Repeated The education department struggled during the reporting year, due mainly to staffing issues, and many courses are not accredited.
Resettlement/Release Repeated Release on temporary licence (ROTL) for outside employment was suspended for most of the year.
Resettlement/Release Repeated Reducing reoffending meetings have been infrequent and a reducing reoffending strategy is awaited to enhance co-ordination of the relevant resettlement teams.
Other Repeated The Five Wells Board has a complement of 16 members, but at the end of the reporting year only six members were in place, trying to monitor a complex prison with over 1,700 prisoners.
Healthcare Throughout the reporting year, the system for submitting healthcare complaints/ applications remained unsatisfactory and breached confidentiality. There were no complaints boxes on the wings and no system for submitting them electronically. Prisoners reported a number of ways in which they overcame this: handing them to nurses at the medication hatches or to healthcare representative on the wings; placing them in the external post box; and handing them to officers. An IMB survey found that out of the 38 prisoners questioned, 29 wanted to be able to submit complaints electronically. One prisoner said: ‘I don’t know what happens to my paper application and whether it was received. I would rather do it on my tablet and would know it’s gone through’. In March, boxes (which are emptied daily) were fitted at the entrance to each houseblock. However, the Board is concerned that they may be inaccessible to prisoners who rarely leave their wing. PPG and the prison are attempting to establish a digital system, but IT issues in the prison have created barriers to this.
Regime/Time Out of Cell Repeated Prisoners remain unallocated for long periods before being assigned to meaningful activity, and there are concerns about ensuring all men are in meaningful employment for at least 25 hours a week.

Recommendations

18 items · 13 repeated

Recommendation 1

Addressee: Other — minister

Are there plans to address the Board’s concerns that progress towards making the IMB Secretariat a separate entity to the MoJ has not been given Parliamentary time, and that the current public appointment system does not serve the best interests of recruiting new members?

Repeated Source text verified

Government response
I understand your concerns regarding the difficulties in recruiting new board members, especially as you have faced particular challenges monitoring a large and complex prison with only six members in place at the end of the reporting year. I was pleased to hear that since March 2024 there have been further appointments to the Five Wells Board, that you now have a team of ten, and that you have recently been part of a further recruitment campaign obtaining two more applicants. Other initiatives to attract new applicants are in place, such as using local radio stations so that members can share their invaluable experience about the role more widely. I am aware that the process of appointing new board members can sometimes be a lengthy one, and that this can cause frustration. The IMB Staff Group (formerly the “Secretariat”) continue to seek improvements to its recruitment processes, including exploring ways to fill vacancies more quickly. There are no plans to make the IMB Staff Group a completely separate entity to the Ministry of Justice. I appreciate this may be disappointing to you, however IMB staff will continue to operate with full independence from the MoJ under the overall leadership of the IMB National Chair. The vital and important role that IMB members play in scrutinising places of detention is formally distinguished from other ‘volunteer’ roles by their status as Ministerially-made Public Appointments. It is of the upmost importance that these appointments are made using the appropriate selection processes to ensure that the most suitable candidates are placed in these roles and the high standards of qualitative monitoring and integrity can be maintained.

Recorded status: Partial

Topic: Other

Recommendation 2

Addressee: HMPPS

The Board remains concerned that little progress has been made in introducing a system which reduces the problems of loss of property during transfer from another establishment.

Repeated Source text verified

Government response
HMPPS note the Board’s continuing concerns about the handling of prisoners’ property and are aware that the Board raised this as an issue in last year’s annual report. This is an area to which HMPPS is currently giving further attention. Careful consideration will be given to the findings in the recently received IMB national thematic report on how property loss impacts on prisoners, as well as those due to be received from Independent Prisoner Complaint Investigations following a thematic review of the property complaints they have received in the last five years. As the Board identifies, a common area for problems is when excess prisoner property is forwarded on when a prisoner transfers. It is therefore key that prisoners comply with volumetric control limits, since anything within those limits will transfer with them. HMPPS is focusing on what more can be done to ensure compliance with the requirements of the Framework. HMPPS also note the Board’s concerns about the lack of digital improvements on property handling. While it is recognised this will be disappointing, other pressures around digital changes mean that it is not anticipated that an electronic property card will be in place in the immediate future. At HMP Five Wells specifically, the complaints about property handling largely emanate from prisoners transferring into the prison. During the last 12 months there has been one complaint received regarding loss of property when a prisoner was transferring out of HMP Five Wells which was attributed to the escort contractor. This indicates that HMP Five Wells are complying with the transfer control limits when prisoners are moved.

Recorded status: In progress

Topic: Other

Recommendation 3

Addressee: HMPPS

The Board remains concerned about the ingress of illicit items into the prison. Can more robust methods of detection be authorised?

Repeated Source text verified

Government response
The Managing Conveyance of Unauthorised and Illicit Items Policy Framework, published in July 2024, provides instructions and guidance for prisons. The policy is structured on five key areas of conveyance which includes, the gate, reception, visits, correspondence and perimeter. Governors must assess the risk of conveyance in these areas using an evidence informed risk assessment. Any risks highlighted via the evidence informed assessment must be mitigated against with local procedures and outlined in the prison’s Local Security Strategy. The Director and Senior Leadership Team at HMP Five Wells are exploring additional methods to better prevent and detect the ingress of illicit items which will be supported by additional CCTV, which is due to be installed on the perimeter of the prison. Methods of reducing ingress by employing drone detection systems are also being considered.

Recorded status: In progress

Topic: Safety

Recommendation 4

Addressee: HMPPS

What improvements can be made to ensure all men arrive at Five Wells with a robust and up to date sentence plan?

Repeated Source text verified

Government response
Since opening in 2022 HMP Five Wells has had a high number of new receptions and for this cohort of prisoners it is not possible or expected that a Sentence Plan is in place on their arrival. For the majority of prisoners who are serving a determinate sentence of over ten months, the Prisoner Offender Manager (POM) should complete an initial OASys assessment (incorporating the sentence plan) within ten weeks of being sentenced. There is a strategy in place to maximise compliance to this timeframe but due to continued churn it is a recognised that there remains an ongoing but reducing backlog; the number for the end of September 2024 was 71. The vast majority (95%) of the population have now had a start of custody OASys completed. Initiatives that have been introduced, such as having dedicated Prison Offender Managers focusing on OASys completions, are helping to keep the backlog low. As identified by the Board, the backlog has reduced and is being managed by appropriately giving priority to OASys completion for those men closest to release.

Recorded status: Partial

Topic: Resettlement

Recommendation 5

Addressee: Governor / Director

How will the prison measure and monitor the effectiveness of actions being taken to improve the management of use of force incidents?

Repeated Source text verified

Recorded status:

Topic: Safety

Recommendation 6

Addressee: Governor / Director

How will the prison improve its management of ACCT cases to reduce the frequency of self-harm incidents?

Repeated Source text verified

Recorded status:

Topic: Safety

Recommendation 7

Addressee: Governor / Director

What additional security measures will be taken to limit the number of illicit items found in the prison?

Repeated Source text verified

Government response
The Managing Conveyance of Unauthorised and Illicit Items Policy Framework, published in July 2024, provides instructions and guidance for prisons. The policy is structured on five key areas of conveyance which includes, the gate, reception, visits, correspondence and perimeter. Governors must assess the risk of conveyance in these areas using an evidence informed risk assessment. Any risks highlighted via the evidence informed assessment must be mitigated against with local procedures and outlined in the prison’s Local Security Strategy. The Director and Senior Leadership Team at HMP Five Wells are exploring additional methods to better prevent and detect the ingress of illicit items which will be supported by additional CCTV, which is due to be installed on the perimeter of the prison. Methods of reducing ingress by employing drone detection systems are also being considered.

Recorded status: In progress

Topic: Safety

Recommendation 8

Addressee: Governor / Director

When will the low mobility cells be made safe and brought into full use?

Repeated Source text verified

Recorded status:

Topic: Estate

Recommendation 9

Addressee: Governor / Director

What steps will be taken to improve the airflow in houseblocks?

Repeated Source text verified

Recorded status:

Topic: Estate

Recommendation 10

Addressee: Governor / Director

What plans are there to make cells that have been ‘doubled up’ more appropriate for use by two prisoners.

Source text verified

Recorded status:

Topic: Overcrowding

Recommendation 11

Addressee: Governor / Director

When will a consistent policy be enforced on the use of vapes for both staff and prisoners?

Source text verified

Recorded status:

Topic: Regime

Recommendation 12

Addressee: Governor / Director

What steps are being taken to ensure greater efficiency in the timing and attendance at GOAD reviews?

Source text verified

Recorded status:

Topic: Segregation

Recommendation 13

Addressee: Governor / Director

What steps are being taken to introduce electronic communication between PPG and prisoners?

Source text verified

Recorded status:

Topic: Healthcare

Recommendation 14

Addressee: Governor / Director

How can the healthcare department improve prisoner understanding of changes to their medication?

Source text verified

Recorded status:

Topic: Healthcare

Recommendation 15

Addressee: Governor / Director

What steps will be taken to ensure, where possible, that all men will be able to take an accredited course that could help them access employment on release?

Repeated Source text verified

Government response
You will be aware that improving opportunities for prisoner employment and rehabilitation is an area of particular interest and importance to me. As such, although there is still more to be done, I was pleased to hear about the range of vocational training and work available at HMP Five Wells, including a prisoner led kitchen fitting workshop. In addition, engagement with employers by the prison employment lead has provided further job opportunities and six specific offers of work to prisoners on their release. Whilst only a small percentage of prisoners were reported to be in employment within six weeks of leaving prison, I was encouraged to read that almost half had acquired employment after six months.

Recorded status: In progress

Topic: Education

Recommendation 16

Addressee: Governor / Director

What steps are being taken to ensure that prisoners do not remain unallocated for long periods before being assigned to meaningful activity?

Repeated Source text verified

Recorded status:

Topic: Regime

Recommendation 17

Addressee: Governor / Director

What is being planned to ensure all men are in meaningful employment for at least 25 hours a week?

Repeated Source text verified

Government response
You will be aware that improving opportunities for prisoner employment and rehabilitation is an area of particular interest and importance to me. As such, although there is still more to be done, I was pleased to hear about the range of vocational training and work available at HMP Five Wells, including a prisoner led kitchen fitting workshop. In addition, engagement with employers by the prison employment lead has provided further job opportunities and six specific offers of work to prisoners on their release. Whilst only a small percentage of prisoners were reported to be in employment within six weeks of leaving prison, I was encouraged to read that almost half had acquired employment after six months.

Recorded status: In progress

Topic: Purposeful activity

Recommendation 18

Addressee: Governor / Director

What will be done differently in 2024-2025 to enable the achievement of the planned 35 prisoners to be granted ROTL for outside employment?

Repeated Source text verified

Recorded status:

Topic: Resettlement

Applications to the IMB

CategoryCurrentPrevious
Accommodation, including laundry, clothing, ablutions 31 13
Canteen, facility list, catalogues 36 23
Discipline, including adjudications, incentives scheme, sanctions 35 9
Equality 0 0
Finance, including pay, private monies, spends 47 21
Food and kitchens 22 12
Health, including physical, mental, social care 100 18
Letters, visits, telephones, public protection, restrictions 21 23
Miscellaneous 57 45
Property during transfer or in another facility 52 43
Property within the establishment 51 40
Purposeful activity, including education, work, training, time out of cell 22 10
Sentence management, including HDC, ROTL, parole, release dates, re-categorisation 48 22
Staff/prisoner concerns, including bullying 38 15
Transfers 11 3

Related inspections & investigations

11 May 2026 HMIP · Unannounced
4 Nov 2024 HMIP · IRP
2 Jan 2024 HMIP · Unannounced Safety 2 · Respect 2 · Activity 1 · Release 3
PPO fatal incident Derrick Johnson
PPO fatal incident Nicholas Lowe · Other non-natural
PPO fatal incident Keith Potts
PPO fatal incident Kenneth Grubb
PPO fatal incident Anthony Foster · Natural causes

Other reports for Five Wells

2026 Published 9 Sep 2026 Population 1,757 · Self-harm 1,603 · Concerns
2025 Published 3 Oct 2025 Population 1,735 · Self-harm 2,326 · Concerns
2023 Published 12 Sep 2023 Population 1,200 · Concerns