Source · IMB Annual Report
Thameside
Year: 2020
Published: 22 Oct 2020
Type: Prison · Cat B/C local
Recommendations: 11
Key concerns
Positive findings
HMP Thameside, a Category B/C local prison, faced challenges including high population density and the impact of the COVID-19 pandemic during the reporting year ending June 2020. The Board highlighted excellent staff cooperation in controlling the virus and positive aspects like strong faith support and a good library. However, significant concerns remain regarding the inhumane regime of 23-hour cell confinement, the lengthy waits for mental health transfers, recurring issues with facilities and property management, high levels of self-harm and everyday violence, and issues with staff complaints and engagement with educational activities.
Safety statistics
| Indicator | This year | Previous |
|---|---|---|
| Deaths in custody | 3 | — |
| Self-harm incidents | 482 | — |
| Prisoner assaults | 165 | — |
| Assaults on staff | 128 | — |
Positive findings
The Board found that the prison does broadly effective work to maintain safety for prisoners, despite complex needs. Effective arrangements were made to control the COVID-19 pandemic, with strong cooperation between healthcare and prison managers, and the Board applauds staff for their committed efforts. Faith and pastoral support remained strong, and free daily telephone time during lockdown was welcomed. Healthcare performance stabilised, and planning for hospital escorts improved. The prison offers a range of programmes, an excellent library, and the Families First team stands out. The Government's initiative to ensure released prisoners had accommodation during the pandemic was welcome. Levels of serious violence declined, and the safer custody team showed impressive care. Initiatives like the creation of a lifers wing were positive, and the chaplaincy team provided excellent work. The prison also demonstrated creditable initiatives like electric food boxes for fasting prisoners during Ramadan, unique to Thameside.
Key concerns
Regime/Time Out of Cell
Repeated
Many prisoners are still facing excessive hours locked in their cells, many for 23 hours a day. This inflicts mental and physical damage.
Mental Health
Repeated
The wait for a secure outside hospital bed for severely mentally ill prisoners held in HMP Thameside continues to be a serious inhumanity.
Regime/Time Out of Cell
Repeated
The slow pace of relaxing the prison regime set by HMPPS as the COVID-19 crisis eases.
Safety
An increase through the summer months of 2020 in incidents of violence, self-harm and use of force.
Other
Repeated
A casual attitude towards prisoner property.
Regime/Time Out of Cell
Repeated
Repeated gym cancellations.
Estate/Conditions
Repeated
Endemic facilities failures, including the in-cell CMS and serially broken lifts, and the inadequacy of the virtual campus system.
Complaints/Property
Difficulties in getting prompt and reliable responses from prison managers when raising concerns on behalf of prisoners.
Safety
Investigations into prisoner allegations against staff require an overhaul, due to unreasonable length of time and failure to reach meaningful conclusions.
Estate/Conditions
Repeated
Prisoners continue to be unfairly affected by facilities management breakdowns and by staff not following mandated process (e.g., completing cell clearance forms).
Staffing
Repeated
The number of prisoner complaints about staff attitudes and bullying remain too high.
Complaints/Property
Serious concerns about the prison’s recording of complaints.
Safety
Repeated
Frustration in the Board's ability to access cell call bell records to verify prisoner complaints about answering cell bells.
Regime/Time Out of Cell
Unable to give a positive judgement on the application and benefits of the Offender Management in Custody (OMiC) model.
Healthcare
Repeated
Concerns over the quality of daily monitoring interactions by nursing staff with prisoners in the CSU, and their training.
Mental Health
Repeated
The inpatient unit is almost always full, frequently with mentally ill patients not best treated in a prison environment, leading to bed-blocking.
Education/Purposeful Activity
The education provider made minimal effort to enable learners to progress during lockdown, including for distance learning courses.
Substance Misuse
Repeated
Drugs continue to find their way into cells, promoting increased violence, bullying and debt.
Safety
Repeated
Lack of a more targeted understanding of the triggers to self-harm.
Resettlement/Release
Chronic lack of suitable accommodation in the community for those needing to be housed, and difficulty in securing jobs.
Other
PPO highlighted the unjustifiable use of restraints on an elderly man receiving end-of-life care, and the inhumane treatment of the family of a terminally ill prisoner.
Safety
Repeated
Levels of self-harm have followed a worrying upward trajectory through the reporting year.
Safety
Levels of 'everyday' incidents of violence affecting the life of prisoners and staff remain too high.
Safety
The Board is hindered in its ability to monitor the quality of CSIP interventions by the lack of access to P-NOMIS records with the required IT equipment.
Other
Repeated
Lack of attendance at adjudication hearings by reporting officers and inadequate or non-existent written evidence, compounded by staff failure to use BWCs and broken video-playback facilities.
Staffing
Continuing loss of experienced custodial staff and a staffing shortfall of around 20 at year-end.
Complaints/Property
Repeated
The handling of complaints by the prison too often gives the impression of a ‘paper exercise’, with insufficient interest and respect for prisoner concerns.
Healthcare
Repeated
Non-attendance at healthcare appointments remains stubbornly high.
Overcrowding
Repeated
Lack of single cells for life-sentenced and IPP prisoners, leading some to share with remand or much shorter-sentenced prisoners, which is inhumane.
Recommendations
| # | Recommendation | Addressee | Status |
|---|---|---|---|
| 1 |
The minister and HMPPS are urged to speed up the return of increased out of cell time, as many prisoners are still facing excessive hours locked in their cells, which inflicts mental and physical damage.
Repeated
Response
I understand the Board’s concern about the amount of time out of cell prisoners are receiving due to the Covid-19 pandemic. HM Prison and Probation Service (HMPPS) took the difficult decision to introduce restricted regimes to safeguard the wellbeing of prisoners and staff during this unprecedented time. A National Framework for Prison Regimes and Services is in place which sets out the strategy for recovery of how restrictions in prisons will be eased - https://www.gov.uk/government/publications/covid-19- national-framework-for-prison-regimes-and-services. This allows senior leaders to make decisions based on their local circumstances, the advice of local health authorities and is responsive to national restrictions in England and Wales. To support prisons in their regime management planning Exceptional Delivery Models have been created to ensure each area of the regime is implemented safely and securely and HMP Thameside has implemented these. Further relaxation of the regime will be governed by HMPPS nationally and will be subject to infection rates in the local public population, as well as within HMP Thameside. It is also recognised that access to the current regime and time out of cell each prisoner receives at HMP Thameside is variable. Certain individuals may have to shield or, isolate pending Covid- 19 test results or may be held on a Reverse Cohorting Unit having recently arrived at the prison to protect the rest of the population. Reception testing has now commenced and it is anticipated that this will reduce the amount of time spent on RCU from 14 to 7 days, subject to two negatives tests. |
Ministry of Justice | In progress |
| 2 |
The Board urges that the welcome Government initiative to ensure that released prisoners have accommodation to go to during the COVID-19 crisis will be continued beyond the current national health emergency.
Response
I would like to reassure you that it is a priority for the MoJ to ensure that prisoners find somewhere safe and secure to live following their release from custody. Whilst it remains a challenge to find suitable accommodation my officials are working closely across Government to access the elements that are not directly within our control. During the initial Covid-19 pandemic, the MoJ secured £8.5 million to support the provision of accommodation for individuals at risk of homelessness on their release from prison. This scheme ran between May and August 2020 providing up to 56 nights’ accommodation to ensure individuals could be accommodated in to late October 2020. While it was designed as an emergency, temporary response, the learning gathered from this scheme will be utilised to help develop longer-term improvements as part of the wider reforms to probation services. To support the HMPPS Covid-19 response, seven regional Homelessness Prevention Taskforces (HPTs) were also set up to work with local authorities and other partners to source accommodation for prisoners on release. These HPTs are still active and following a recent agreement with HM Treasury to reinstate the emergency accommodation funding until January 2021, the HPTs will source accommodation with an increased focus on settled accommodation this time. HMPPS will also consider how the HPTs will feature in the future probation services to continue to build on the progress already made to engage effectively with delivery partners. |
Ministry of Justice | In progress |
| 3 |
The wait for a secure outside hospital bed for severely mentally ill prisoners held in HMP Thameside continues to be a serious inhumanity which requires greater government priority.
Repeated
Response
I acknowledge the Board’s concern about the delays in transferring prisoners with mental ill health. The MoJ and HMPPS are determined to improve the transfer process, ensure delays are reduced and avoid prison being used inappropriately. The Secretary of State for Justice is committed to working with the Secretary of State for Health and Social Care and health partners to articulate a coherent picture of how healthcare is delivered throughout the criminal justice pathway. The Government is also committed to reforming the Mental Health Act and we are working closely with Department for Health and Social Care to respond to the recommendations of the independent review, chaired by Professor Simon Wessely which includes recommendations about improving the secure transfer process. A joint White Paper will be published in the coming months. The 2011 Prison Transfer and Remission guidance has also been amended following a comprehensive consultation process and is waiting publication as the planned publication in March 2020 was impacted by the Covid-19 pandemic. In the meantime, NHS England and NHS Improvement (NHSE&I) continue to monitor the time taken from referral to transfer and provide support where needed. The Health and Justice team in the London region is currently working more closely with the Mental Health Trusts, the Provider Collaboratives and NHSE&I Specialised Commissioning team to ensure that the prison population remain a priority for transfer. Where there are any challenges delaying the transfer of care these are escalated within the Trusts and the Clinical Commissioning Groups on an individual basis. It is recognised that prisoners with mental health needs are, on occasions, held in segregated conditions whilst awaiting transfer to a secure mental health unit. However, this is always as a last resort and only where the prisoner has been assessed as suitable for segregation by a healthcare professional. The Care and Separation Unit (CSU) at HMP Thameside has access to healthcare professionals seven days a week with daily visits from nurses, GPs, as well as psychology colleagues. The healthcare provider has also been proactive in managing those prisoners who require a transfer. The availability of mental health beds in secure hospitals has improved recently and HMP Thameside have not needed to hold a prisoner in the CSU who requires a secure mental health bed for several months now. |
Ministry of Justice | In progress |
| 4 |
The Board notes with concern the slow pace of relaxing the prison regime set by HMPPS as the COVID-19 crisis eases. While appreciating the need for caution, there is an important balance to be found with bringing a return to humane conditions (see section 6.5).
Repeated
Response
I understand the Board’s concern about the amount of time out of cell prisoners are receiving due to the Covid-19 pandemic. HM Prison and Probation Service (HMPPS) took the difficult decision to introduce restricted regimes to safeguard the wellbeing of prisoners and staff during this unprecedented time. A National Framework for Prison Regimes and Services is in place which sets out the strategy for recovery of how restrictions in prisons will be eased - https://www.gov.uk/government/publications/covid-19- national-framework-for-prison-regimes-and-services. This allows senior leaders to make decisions based on their local circumstances, the advice of local health authorities and is responsive to national restrictions in England and Wales. To support prisons in their regime management planning Exceptional Delivery Models have been created to ensure each area of the regime is implemented safely and securely and HMP Thameside has implemented these. Further relaxation of the regime will be governed by HMPPS nationally and will be subject to infection rates in the local public population, as well as within HMP Thameside. It is also recognised that access to the current regime and time out of cell each prisoner receives at HMP Thameside is variable. Certain individuals may have to shield or, isolate pending Covid- 19 test results or may be held on a Reverse Cohorting Unit having recently arrived at the prison to protect the rest of the population. Reception testing has now commenced and it is anticipated that this will reduce the amount of time spent on RCU from 14 to 7 days, subject to two negatives tests. |
HMPPS | In progress |
| 5 |
A more flexible approach, such as is being adopted in the wider community, which recognises local conditions and gives greater empowerment to Directors/Governors, would be welcome in allowing prisoners more out of cell time for exercise and meaningful activities.
Response
I understand the Board’s concern about the amount of time out of cell prisoners are receiving due to the Covid-19 pandemic. HM Prison and Probation Service (HMPPS) took the difficult decision to introduce restricted regimes to safeguard the wellbeing of prisoners and staff during this unprecedented time. A National Framework for Prison Regimes and Services is in place which sets out the strategy for recovery of how restrictions in prisons will be eased - https://www.gov.uk/government/publications/covid-19- national-framework-for-prison-regimes-and-services. This allows senior leaders to make decisions based on their local circumstances, the advice of local health authorities and is responsive to national restrictions in England and Wales. To support prisons in their regime management planning Exceptional Delivery Models have been created to ensure each area of the regime is implemented safely and securely and HMP Thameside has implemented these. Further relaxation of the regime will be governed by HMPPS nationally and will be subject to infection rates in the local public population, as well as within HMP Thameside. It is also recognised that access to the current regime and time out of cell each prisoner receives at HMP Thameside is variable. Certain individuals may have to shield or, isolate pending Covid- 19 test results or may be held on a Reverse Cohorting Unit having recently arrived at the prison to protect the rest of the population. Reception testing has now commenced and it is anticipated that this will reduce the amount of time spent on RCU from 14 to 7 days, subject to two negatives tests. |
HMPPS | In progress |
| 6 |
The Director should address the casual attitude towards prisoner property and ensure staff consistently apply correct procedures for property collection and transfer.
Repeated
Response
I note you have raised some local issues of concern in your report which the Director will continue to keep you aware of as work continues. |
Governor / Director | Noted |
| 7 |
The Director should address the repeated gym cancellations and ensure prisoners have consistent access to gym facilities.
Repeated
Response
I note you have raised some local issues of concern in your report which the Director will continue to keep you aware of as work continues. |
Governor / Director | Noted |
| 8 |
The Director should address endemic facilities failures, including the unreliability and slow repair of the in-cell CMS, serially broken lifts, and the inadequate virtual campus system.
Repeated
Response
I note you have raised some local issues of concern in your report which the Director will continue to keep you aware of as work continues. |
Governor / Director | Noted |
| 9 |
The Director should ensure prompt and reliable responses from prison managers when the Board raises concerns on behalf of prisoners.
Response
I note you have raised some local issues of concern in your report which the Director will continue to keep you aware of as work continues. |
Governor / Director | Noted |
| 10 |
The Director should overhaul investigations into prisoner allegations against staff, ensuring they are timely, reach meaningful conclusions, and provide valid responses to prisoners.
Response
HMPPS contract management team recently conducted an investigation surrounding the reporting and investigation of allegations of assault and use of force by members of staff on prisoners. The contractor has been required to produce an action plan to address areas of concern that were identified and this will be monitored by the contact management team. |
Governor / Director | In progress |
| 11 |
The Board would like to see more targeted understanding of the triggers to self-harm.
Repeated
Response
Despite the progress being made, HMPPS recognises that the level of violence in prisons remains too high and is continuing to provide prisons with the tools they need to help them reduce violence and self- harm. As well as safety data available on the Performance Hub, the Safety Diagnostic Tool (SDT) provides detailed information on safety issues, from prison to individual level. The Challenge, Support and Intervention Plan (CSIP) has also been developed to provide a consistent national case management model for managing those who pose a raised risk of being violent. CSIP is being used alongside the SDT to identify who may benefit from this proactive case management to prevent violence. HMPPS has also recently piloted changes to the Assessment, Care in Custody and Teamwork case management system, improving the focus on individual needs and effective multi-disciplinary working, as well as revising documentation to make it more user friendly. Cases of violence at HMP Thameside decreased during the early stages of lockdown, from a monthly high of 72 incidents in March 2020 down to between 30 and 43 incidents during April to June. Along with a decrease in self-harm, bullying and drug use this led to a greater feeling of safety amongst prisoners. It is recognised that incidents did begin to increase during the summer due to the frustrations being felt by some prisoners with the restricted regimes. However, as set out in the Minister’s response the pace at which HMP Thameside is able to build its regime recovery, as is the case for all prisons, is guided by the National Framework for Prison Regimes and Services. HMP Thameside continues to work proactively with those prisoners identified as either being vulnerable, at heightened risk of self-harm or being involved in incidents of violence. To support prisoners locally the number of Key Work sessions have increased, and further increases are planned as and when the prison is as able to continue its recovery safely. |
Governor / Director | In progress |
Applications to the IMB
| Category | Current | Previous |
|---|---|---|
| Accommodation (including transfers) | 45 | 38 |
| Activities (including work and education) | 16 | 23 |
| Discipline (including adjudications and segregation) | 26 | 21 |
| Discrimination | 6 | 8 |
| Families (including children) | 3 | 1 |
| Food | 9 | 10 |
| Healthcare | 38 | 68 |
| Money | 8 | 4 |
| Other | 36 | 32 |
| Property | 47 | 45 |
| Security | 11 | 9 |
| Staff (including bullying and attitudes) | 39 | 49 |
| Total | 294 | 320 |
| Visits | 10 | 12 |
Related inspections & investigations
20 Jul 2023
PFD
Stephen Weatherley · Alcohol, drugs medication related deaths | State Custody related deaths
Other reports for Thameside
Report details
- Establishment
- Thameside
- Type
- Prison · Cat B/C local
- Report year
- 2020
- Published
- 22 October 2020
- Responsible body
- HMP Thameside
- Recommendations
- 11
- MoJ rating (2024/25)
- 2 — Concern
Population
| Operational capacity | 1,232 |
| CNA (designed for) | 900 |
| Time out of cell | 5.5h/day |
Service providers
Community Rehabilitation Company (CRC)
MTCNovo
Counselling services
Atrium
Drug and alcohol misuse issues
Turning Point
Education
Novus
Escort contractor
Serco
Facilities management
Serco FM
Healthcare
Oxleas NHS Foundation Trust
Offender management, gangs and rehabilitation
Catch 22
Prison Management
Serco Group plc
Resettlement and housing
Catch 22
Social care
Change Grow Live