Source · IMB Annual Report

Thameside

AI-generated report summary HMP Thameside, a Category B/C local prison, faced challenges including high population density and the impact of the COVID-19 pandemic during the reporting year ending June 2020. The Board highlighted excellent staff cooperation in controlling the virus and positive aspects like strong faith support and a good library. However, significant concerns remain regarding the inhumane regime of 23-hour cell confinement, the lengthy waits for mental health transfers, recurring issues with facilities and property management, high levels of self-harm and everyday violence, and issues with staff complaints and engagement with educational activities.

Year: 2020 Published: 22 Oct 2020 Type: Prison · Cat B/C local Recommendations: 11 Key concerns Positive findings

Safety statistics

Incidents during reporting year
IndicatorThis yearPrevious
Deaths in custody3
Self-harm incidents482
Prisoner assaults165
Assaults on staff128

Positive findings

AI-generated summary
The Board found that the prison does broadly effective work to maintain safety for prisoners, despite complex needs. Effective arrangements were made to control the COVID-19 pandemic, with strong cooperation between healthcare and prison managers, and the Board applauds staff for their committed efforts. Faith and pastoral support remained strong, and free daily telephone time during lockdown was welcomed. Healthcare performance stabilised, and planning for hospital escorts improved. The prison offers a range of programmes, an excellent library, and the Families First team stands out. The Government's initiative to ensure released prisoners had accommodation during the pandemic was welcome. Levels of serious violence declined, and the safer custody team showed impressive care. Initiatives like the creation of a lifers wing were positive, and the chaplaincy team provided excellent work. The prison also demonstrated creditable initiatives like electric food boxes for fasting prisoners during Ramadan, unique to Thameside.

Key concerns

29 items
Regime/Time Out of Cell Repeated Many prisoners are still facing excessive hours locked in their cells, many for 23 hours a day. This inflicts mental and physical damage.
Mental Health Repeated The wait for a secure outside hospital bed for severely mentally ill prisoners held in HMP Thameside continues to be a serious inhumanity.
Regime/Time Out of Cell Repeated The slow pace of relaxing the prison regime set by HMPPS as the COVID-19 crisis eases.
Safety An increase through the summer months of 2020 in incidents of violence, self-harm and use of force.
Other Repeated A casual attitude towards their property (see section 5.8)
Regime/Time Out of Cell Repeated Repeated gym cancellations.
Estate/Conditions Repeated Endemic facilities failures, including the in-cell CMS and serially broken lifts, and the inadequacy of the virtual campus system. Source wording under review
Complaints/Property Difficulties in getting prompt and reliable responses from prison managers when raising concerns on behalf of prisoners.
Safety Investigations into prisoner allegations against staff require an overhaul, due to unreasonable length of time and failure to reach meaningful conclusions. Source wording under review
Estate/Conditions Repeated Prisoners continue to be unfairly affected by facilities management breakdowns and by staff not following mandated process (e.g., completing cell clearance forms).
Staffing Repeated The number of prisoner complaints about staff attitudes and bullying remain too high.
Complaints/Property Serious concerns about the prison’s recording of complaints.
Safety Repeated Frustration in the Board's ability to access cell call bell records to verify prisoner complaints about answering cell bells.
Regime/Time Out of Cell Unable to give a positive judgement on the application and benefits of the Offender Management in Custody (OMiC) model.
Healthcare Repeated Concerns over the quality of daily monitoring interactions by nursing staff with prisoners in the CSU, and their training.
Mental Health Repeated The inpatient unit is almost always full, frequently with mentally ill patients not best treated in a prison environment, leading to bed-blocking.
Education/Purposeful Activity The education provider made minimal effort to enable learners to progress during lockdown, including for distance learning courses.
Substance Misuse Repeated Drugs continue to find their way into cells, promoting increased violence, bullying and debt.
Safety Repeated Lack of a more targeted understanding of the triggers to self-harm.
Resettlement/Release Chronic lack of suitable accommodation in the community for those needing to be housed, and difficulty in securing jobs.
Other PPO highlighted the unjustifiable use of restraints on an elderly man receiving end-of-life care, and the inhumane treatment of the family of a terminally ill prisoner.
Safety Repeated Levels of self-harm have followed a worrying upward trajectory through the reporting year.
Safety Levels of 'everyday' incidents of violence affecting the life of prisoners and staff remain too high.
Safety The Board is hindered in its ability to monitor the quality of CSIP interventions by the lack of access to P-NOMIS records with the required IT equipment.
Other Repeated Lack of attendance at adjudication hearings by reporting officers and inadequate or non-existent written evidence, compounded by staff failure to use BWCs and broken video-playback facilities.
Staffing Continuing loss of experienced custodial staff and a staffing shortfall of around 20 at year-end.
Complaints/Property Repeated The handling of complaints by the prison too often gives the impression of a ‘paper exercise’, with insufficient interest and respect for prisoner concerns.
Healthcare Repeated Non-attendance at healthcare appointments remains stubbornly high.
Overcrowding Repeated However, there remains a lack of single cells for this cohort, and some share with a remand or much shorter-sentenced prisoner, a practice that the Board has previously reported as inhumane.

Recommendations

11 items · 7 repeated

Recommendation 1

Addressee: Ministry of Justice

The minister and HMPPS are urged to speed up the return of increased out of cell time, as many prisoners are still facing excessive hours locked in their cells, which inflicts mental and physical damage.

Repeated Source text verified

Government response
I understand the Board’s concern about the amount of time out of cell prisoners are receiving due to the Covid-19 pandemic. HM Prison and Probation Service (HMPPS) took the difficult decision to introduce restricted regimes to safeguard the wellbeing of prisoners and staff during this unprecedented time. A National Framework for Prison Regimes and Services is in place which sets out the strategy for recovery of how restrictions in prisons will be eased - https://www.gov.uk/government/publications/covid-19-
national-framework-for-prison-regimes-and-services. This allows senior leaders to make decisions based
on their local circumstances, the advice of local health authorities and is responsive to national restrictions
in England and Wales. To support prisons in their regime management planning Exceptional Delivery
Models have been created to ensure each area of the regime is implemented safely and securely and
HMP Thameside has implemented these. Further relaxation of the regime will be governed by HMPPS
nationally and will be subject to infection rates in the local public population, as well as within HMP
Thameside. It is also recognised that access to the current regime and time out of cell each prisoner
receives at HMP Thameside is variable. Certain individuals may have to shield or, isolate pending Covid-
19 test results or may be held on a Reverse Cohorting Unit having recently arrived at the prison to protect
the rest of the population. Reception testing has now commenced and it is anticipated that this will reduce
the amount of time spent on RCU from 14 to 7 days, subject to two negatives tests.

Recorded status: In progress

Topic: Regime

Recommendation 2

Addressee: Ministry of Justice

The Board urges that the welcome Government initiative to ensure that released prisoners have accommodation to go to during the COVID-19 crisis will be continued beyond the current national health emergency.

Source text verified

Government response
I would like to reassure you that it is a priority for the MoJ to ensure that prisoners find somewhere safe
and secure to live following their release from custody.
Whilst it remains a challenge to find suitable accommodation my officials are working closely across
Government to access the elements that are not directly within our control. During the initial Covid-19
pandemic, the MoJ secured £8.5 million to support the provision of accommodation for individuals at risk
of homelessness on their release from prison. This scheme ran between May and August 2020 providing
up to 56 nights’ accommodation to ensure individuals could be accommodated in to late October 2020.
While it was designed as an emergency, temporary response, the learning gathered from this scheme will
be utilised to help develop longer-term improvements as part of the wider reforms to probation services.
To support the HMPPS Covid-19 response, seven regional Homelessness Prevention Taskforces (HPTs)
were also set up to work with local authorities and other partners to source accommodation for prisoners
on release. These HPTs are still active and following a recent agreement with HM Treasury to reinstate
the emergency accommodation funding until January 2021, the HPTs will source accommodation with an
increased focus on settled accommodation this time. HMPPS will also consider how the HPTs will feature
in the future probation services to continue to build on the progress already made to engage effectively
with delivery partners.

Recorded status: In progress

Topic: Resettlement

Recommendation 3

Addressee: Ministry of Justice

The wait for a secure outside hospital bed for severely mentally ill prisoners held in HMP Thameside continues to be a serious inhumanity which requires greater government priority.

Repeated Source text verified

Government response
I acknowledge the Board’s concern about the delays in transferring prisoners with mental ill health. The
MoJ and HMPPS are determined to improve the transfer process, ensure delays are reduced and avoid
prison being used inappropriately. The Secretary of State for Justice is committed to working with the
Secretary of State for Health and Social Care and health partners to articulate a coherent picture of how
healthcare is delivered throughout the criminal justice pathway. The Government is also committed to
reforming the Mental Health Act and we are working closely with Department for Health and Social Care
to respond to the recommendations of the independent review, chaired by Professor Simon Wessely
which includes recommendations about improving the secure transfer process. A joint White Paper will be
published in the coming months. The 2011 Prison Transfer and Remission guidance has also been amended following a comprehensive
consultation process and is waiting publication as the planned publication in March 2020 was impacted
by the Covid-19 pandemic. In the meantime, NHS England and NHS Improvement (NHSE&I) continue to
monitor the time taken from referral to transfer and provide support where needed. The Health and
Justice team in the London region is currently working more closely with the Mental Health Trusts, the
Provider Collaboratives and NHSE&I Specialised Commissioning team to ensure that the prison
population remain a priority for transfer. Where there are any challenges delaying the transfer of care
these are escalated within the Trusts and the Clinical Commissioning Groups on an individual basis.
It is recognised that prisoners with mental health needs are, on occasions, held in segregated conditions
whilst awaiting transfer to a secure mental health unit. However, this is always as a last resort and only
where the prisoner has been assessed as suitable for segregation by a healthcare professional. The Care
and Separation Unit (CSU) at HMP Thameside has access to healthcare professionals seven days a
week with daily visits from nurses, GPs, as well as psychology colleagues. The healthcare provider has
also been proactive in managing those prisoners who require a transfer. The availability of mental health
beds in secure hospitals has improved recently and HMP Thameside have not needed to hold a prisoner
in the CSU who requires a secure mental health bed for several months now.

Recorded status: In progress

Topic: Mental Health

Recommendation 4

Addressee: HMPPS

The Board notes with concern the slow pace of relaxing the prison regime set by HMPPS as the COVID-19 crisis eases. While appreciating the need for caution, there is an important balance to be found with bringing a return to humane conditions (see section 6.5).

Repeated Source text verified

Government response
I understand the Board’s concern about the amount of time out of cell prisoners are receiving due to the
Covid-19 pandemic. HM Prison and Probation Service (HMPPS) took the difficult decision to introduce
restricted regimes to safeguard the wellbeing of prisoners and staff during this unprecedented time. A
National Framework for Prison Regimes and Services is in place which sets out the strategy for recovery
of how restrictions in prisons will be eased - https://www.gov.uk/government/publications/covid-19-
national-framework-for-prison-regimes-and-services. This allows senior leaders to make decisions based
on their local circumstances, the advice of local health authorities and is responsive to national restrictions
in England and Wales. To support prisons in their regime management planning Exceptional Delivery
Models have been created to ensure each area of the regime is implemented safely and securely and
HMP Thameside has implemented these. Further relaxation of the regime will be governed by HMPPS
nationally and will be subject to infection rates in the local public population, as well as within HMP
Thameside. It is also recognised that access to the current regime and time out of cell each prisoner
receives at HMP Thameside is variable. Certain individuals may have to shield or, isolate pending Covid-
19 test results or may be held on a Reverse Cohorting Unit having recently arrived at the prison to protect
the rest of the population. Reception testing has now commenced and it is anticipated that this will reduce
the amount of time spent on RCU from 14 to 7 days, subject to two negatives tests.

Recorded status: In progress

Topic: Regime

Recommendation 5

Addressee: HMPPS

A more flexible approach, such as is being adopted in the wider community, which recognises local conditions and gives greater empowerment to Directors/Governors, would be welcome in allowing prisoners more out of cell time for exercise and meaningful activities.

Source text verified

Government response
I understand the Board’s concern about the amount of time out of cell prisoners are receiving due to the
Covid-19 pandemic. HM Prison and Probation Service (HMPPS) took the difficult decision to introduce
restricted regimes to safeguard the wellbeing of prisoners and staff during this unprecedented time. A
National Framework for Prison Regimes and Services is in place which sets out the strategy for recovery
of how restrictions in prisons will be eased - https://www.gov.uk/government/publications/covid-19-
national-framework-for-prison-regimes-and-services. This allows senior leaders to make decisions based
on their local circumstances, the advice of local health authorities and is responsive to national restrictions
in England and Wales. To support prisons in their regime management planning Exceptional Delivery
Models have been created to ensure each area of the regime is implemented safely and securely and
HMP Thameside has implemented these. Further relaxation of the regime will be governed by HMPPS
nationally and will be subject to infection rates in the local public population, as well as within HMP
Thameside. It is also recognised that access to the current regime and time out of cell each prisoner
receives at HMP Thameside is variable. Certain individuals may have to shield or, isolate pending Covid-
19 test results or may be held on a Reverse Cohorting Unit having recently arrived at the prison to protect
the rest of the population. Reception testing has now commenced and it is anticipated that this will reduce
the amount of time spent on RCU from 14 to 7 days, subject to two negatives tests.

Recorded status: In progress

Topic: Regime

Recommendation 6

Addressee: Governor / Director

Within Thameside, one long-standing source of complaint that is entirely within the control of prison staff is the safe collection and transfer of property when a prisoner moves out of a cell. Last year, the Board’s annual report highlighted regular staff failure to apply the correct procedures, and a wide range of views, reaching to senior levels, on how and where completed cell clearance forms should be stored for later reference.

Repeated Source text verified

Government response
I note you have raised some local issues of concern in your report which the Director will continue to keep
you aware of as work continues.

Recorded status: Noted

Topic: Treatment

Recommendation 7

Addressee: Governor / Director

The Director should address the repeated gym cancellations and ensure prisoners have consistent access to gym facilities.

Repeated Source wording under review

Government response
I note you have raised some local issues of concern in your report which the Director will continue to keep
you aware of as work continues.

Recorded status: Noted

Topic: Regime

Recommendation 8

Addressee: Governor / Director

The Director should address endemic facilities failures, including the unreliability and slow repair of the in-cell CMS, serially broken lifts, and the inadequate virtual campus system.

Repeated Source wording under review

Government response
I note you have raised some local issues of concern in your report which the Director will continue to keep
you aware of as work continues.

Recorded status: Noted

Topic: Estate

Recommendation 9

Addressee: Governor / Director

The Director should ensure prompt and reliable responses from prison managers when the Board raises concerns on behalf of prisoners.

Source text verified

Government response
I note you have raised some local issues of concern in your report which the Director will continue to keep
you aware of as work continues.

Recorded status: Noted

Topic: Complaints

Recommendation 10

Addressee: Governor / Director

The Director should overhaul investigations into prisoner allegations against staff, ensuring they are timely, reach meaningful conclusions, and provide valid responses to prisoners.

Source wording under review

Government response
HMPPS contract management team recently conducted an investigation surrounding the reporting and
investigation of allegations of assault and use of force by members of staff on prisoners. The contractor
has been required to produce an action plan to address areas of concern that were identified and this will
be monitored by the contact management team.

Recorded status: In progress

Topic: Safety

Recommendation 11

Addressee: Governor / Director

The Board would like to see more targeted understanding of the triggers to self-harm.

Repeated Source text verified

Government response
Despite the progress being made, HMPPS recognises that the level of violence in prisons remains too
high and is continuing to provide prisons with the tools they need to help them reduce violence and self-
harm. As well as safety data available on the Performance Hub, the Safety Diagnostic Tool (SDT)
provides detailed information on safety issues, from prison to individual level. The Challenge, Support and
Intervention Plan (CSIP) has also been developed to provide a consistent national case management
model for managing those who pose a raised risk of being violent. CSIP is being used alongside the SDT
to identify who may benefit from this proactive case management to prevent violence. HMPPS has also
recently piloted changes to the Assessment, Care in Custody and Teamwork case management system,
improving the focus on individual needs and effective multi-disciplinary working, as well as revising
documentation to make it more user friendly.
Cases of violence at HMP Thameside decreased during the early stages of lockdown, from a monthly
high of 72 incidents in March 2020 down to between 30 and 43 incidents during April to June. Along with
a decrease in self-harm, bullying and drug use this led to a greater feeling of safety amongst prisoners. It
is recognised that incidents did begin to increase during the summer due to the frustrations being felt by
some prisoners with the restricted regimes. However, as set out in the Minister’s response the pace at
which HMP Thameside is able to build its regime recovery, as is the case for all prisons, is guided by the
National Framework for Prison Regimes and Services. HMP Thameside continues to work proactively
with those prisoners identified as either being vulnerable, at heightened risk of self-harm or being involved
in incidents of violence. To support prisoners locally the number of Key Work sessions have increased,
and further increases are planned as and when the prison is as able to continue its recovery safely.

Recorded status: In progress

Topic: Safety

Applications to the IMB

CategoryCurrentPrevious
Accommodation (including transfers) 45 38
Activities (including work and education) 16 23
Discipline (including adjudications and segregation) 26 21
Discrimination 6 8
Families (including children) 3 1
Food 9 10
Healthcare 38 68
Money 8 4
Other 36 32
Property 47 45
Security 11 9
Staff (including bullying and attitudes) 39 49
Total 294 320
Visits 10 12

Related inspections & investigations

3 Feb 2025 HMIP · Unannounced Safety 2 · Respect 2 · Activity 2 · Release 3
PPO fatal incident Sean Sewell
PPO fatal incident Anthony Bugingo
PPO fatal incident Alex Graham
PPO fatal incident Michael Hobbs
PPO fatal incident Martin Reeves
20 Jul 2023 PFD Stephen Weatherley · Alcohol, drugs medication related deaths | State Custody related deaths
29 Oct 2018 PFD Thomas McAuley · State Custody related deaths

Other reports for Thameside

2025 Published 9 Oct 2025 Population 1,232 · Self-harm 676 · Concerns
2024 Published 5 Nov 2024 Population 1,220 · Concerns
2023 Published 22 Nov 2023 Population 1,232 · Self-harm 470 · Concerns
2022 Published 24 Nov 2022 Population 1,300 · Self-harm 501 · Concerns
2021 Published 10 Nov 2021 Population 1,188 · Self-harm 570 · Concerns