Source · IMB Annual Report

Thameside

Year: 2021 Published: 10 Nov 2021 Type: Prison · Cat B/C reception and resettlement prison Population: 1,188 Recommendations: 4 Key concerns Positive findings

HMP Thameside operated under a Covid-19 lockdown regime for much of the reporting year, successfully containing the virus but impacting prisoner welfare. The prison transitioned to a restricted regime, and introduced proactive safety management initiatives, including a revised approach to gangs. However, key concerns persist regarding the long-term effects of confinement, delays in mental health transfers, staffing shortages, and insufficient purposeful activity. The IMB also highlights issues with medication dispensing, the healthcare complaints system, and facilities management.

Safety statistics

Incidents during reporting year
IndicatorThis yearPrevious
Deaths in custody2
Self-harm incidents570482
ACCT cases opened758664
Prisoner assaults180
Assaults on staff225
Use of force845393
Drug finds158

Positive findings

The Board welcomes effective measures to contain Covid-19, with no prisoner deaths from the virus. Positive developments include initiatives for safety management (CSIP, ACCT focus), improved management of Care and Separation Unit lengths of stay, and committed chaplaincy support. The introduction of Purple Visits and innovative library work are noted. Thameside was the first London prison to move out of lockdown stage 4, and a new video conference centre is efficient. Property and staff complaints have decreased, and complaint responses have improved in timeliness and quality. The new pharmacy has opened, and social care support has continued successfully.

Key concerns

15 items
Mental Health The Board has considerable concerns at the longer-term impact on the mental and physical health and wellbeing, and potentially the future behaviours, of prisoners who have endured prolonged periods of confinement and lack of socialisation.
Resettlement/Release Staff employed in important prisoner resettlement activities have operated remotely with varying degrees of actual engagement. The education contractor, Novus, provided almost no service to prisoners. Foreign national prisoners, and especially those subject to IS91, have suffered from an absence of Home Office immigration staff visiting the prison and progression of their cases. Many prisoners have been released from Thameside this year with far less resettlement support on accommodation and other matters than they would have received prior to the pandemic.
Mental Health Repeated Delays in transferring severely mentally ill prisoners to secure establishments that provide more specialist treatment have been a longstanding concern of the Board. Transfer wait times for these vulnerable individuals have remained this year overall in excess of NHS England guidelines.
Safety The Board was concerned at the number of prisoners arriving at HMP Thameside on transfer from other prisons with Covid-19 symptoms. These transfers placed other prisoners and Thameside staff at risk.
Regime/Time Out of Cell There are insufficient opportunities for regular purposeful out of cell activities and jobs at present in Thameside for a prison of 1200 men. To make up this deficiency will require investment. Out of cell socialisation time (association), appropriately managed, is also essential for the welfare of prisoners, and should not be seen as optional.
Regime/Time Out of Cell The Board would like to see the same concentrated focus on improving the quality of the daily lives of prisoners where these can be influenced by the actions of staff, especially in the residential areas. IMB members regularly observe how poor communication between managers can stifle improved outcomes for prisoners, and how lack of empathy or thought can rob them of legitimate entitlements.
Substance Misuse No mandatory drug testing was carried out this year. Reliable data to assess the extent and nature of the continuing problem of prisoner drug use has therefore been unavailable.
Estate/Conditions Repeated Longstanding facilities management weaknesses – cited by the Board in past annual reports – have now been recognised by senior management and are being tackled with greater vigour. Frequent complaints about inoperable or damaged cell equipment, hygiene issues, and regular breakdowns of lifts remain problematic.
Safety Repeated Prison data showed 12% of prisoner emergency cell bells went unanswered for more than five minutes in a sample week in May 2021. An IT problem still prevents the IMB accessing cell bell data for individual cells to help prisoners who raise concerns at the slowness of cell bell responses. The Board reported this issue in last year’s report.
Safety Despite greater use by staff of body-worn video cameras (BWVCs), facilities to show video evidence in adjudication hearings from BWVCs have regrettably not been installed.
Staffing The Board is concerned that ongoing staff recruitment and retention difficulties will hinder the full return to more acceptable and humane conditions for prisoners after 16 months of permanent lockdown.
Other Most issues raised, and actions agreed, in the PIAC (prisoner information and communication) forum meetings were not followed up by staff or managers, and hence reappeared repeatedly in forum minutes. The forum met infrequently.
Food/Catering Repeated Halal food on some wing serveries was being cross contaminated with non-halal food by incorrect use of utensils, inadequate equipment and a misunderstanding of the requirements. This had been a concern raised with senior managers on a number of previous occasions.
Healthcare There have been serious lapses in daily medication dispensing, including the dispensing of incorrect medication, which in one instance led to a prisoner being hospitalised and triggered an independent investigation by the NHS Commissioner.
Complaints/Property The healthcare complaints system, with its formal 30-working-day response window, is wholly inappropriate to the operational reality of Thameside prison, as many prisoners will have left before receiving a substantive response. Issues with responses being undated, lacking reference numbers, not addressing the issue, and illegible signatures were also noted.

Recommendations

4 items · 1 repeated
#RecommendationAddresseeStatus
1 The Board has considerable concerns at the longer-term impact on the mental and physical health and wellbeing, and potentially the future behaviours, of prisoners who have endured prolonged periods of confinement and lack of socialisation.
Response
HMPPS recognises that the continued provision of healthcare and medication is critical to support prisoners whose mental health might have deteriorated because of the pandemic. Governors have continued to work to ensure that prisoners can access healthcare in a timely manner, and where necessary address staffing requirements to improve timely access to the full range of commissioned health services. As regime restrictions are lifted, we are also looking at how we can promote positive wellbeing in prisons to better support prisoners and reduce the risk of individuals reaching crisis point and harming themselves or others. To this end, we have increased staffing levels by 4,088 full-time equivalent officers between October 2016 and June 2021 to enable the roll out of the Offender Management in Custody Key Worker scheme, which provides one-to-one support to every prisoner across the closed adult male estate and are supporting establishments to deliver this service in a safe and flexible way, as regimes are eased. In addition, we continue to fund the Samaritans excellent Listeners scheme by awarding a grant of £500,000 each year, through which as the Board is aware selected prisoners are trained to provide emotional support to their fellow prisoners. The local mental health team also make regular contact with those individuals who have increased concerns, utilising in-cell phones, as well as face-to-face consultations where appropriate. The healthcare team has also offered resource packs to support in any intervention programme where they can.It is recognised that the regime that was being delivered at HMP Thameside was not providing as much time out of cell to prisoners as would be expected under Stage 3 of the National Framework for Prison Regimes and Services for recovery. Whilst prisoners have excellent in-cell facilities available at HMP Thameside, the prison provider has been challenged on regime delivery and improvements are being made. Further enhancements are planned to continually increase the time out of cell and purposeful activity opportunities that are made available to prisoners between 1 October 2021 to 24 January 2022. The Board will be reassured to note that it is envisaged by this point HMP Thameside will be delivering 75% of its pre-covid-19 regime levels.
Ministry of Justice In progress
2 Delays in transferring severely mentally ill prisoners to secure establishments that provide more specialist treatment have been a longstanding concern of the Board. While the government’s positive response to Sir Simon Wessely’s mental health review is noted, transfer wait times for these vulnerable individuals have remained this year overall in excess of NHS England guidelines. Repeated
Response
Turning to the Board’s continued concern about the delays in transferring prisoners with mental ill health, due to the strong collaborative efforts of the Ministry of Justice (MoJ), HMPPS, Department of Health and Social Care and NHS England and Improvement (NHSE&I) a White Paper titled, Reforming the Mental Health Act, was published on 13 January 2021. The White Paper provides a commitment to introduce a statutory time limit of 28 days for transfers to mental health hospitals from custody. In addition, NHSE&I published new good practice guidance on 10 June 2021 which promotes timely access to appropriate treatment under the Mental Health Act and reduces unnecessary delays - https://www.england.nhs.uk/publication/guidance-for-the-transfer-and-remission-of-adult-prisoners-and-immigration-removal-centre-detainees-under-the-mental-health-act-1983 It is acknowledged that many individuals requiring inpatient hospital care currently wait longer than 28 days for transfer due to the pressures being experienced on secure beds within the London areas. NHS England recognise this will be a longer term strategic and commissioning issue for Provider Collaborative and Integrated Care system partnerships to address. However, the two London Secure Service Provider Collaboratives are working with their providers to enable improved transition of patients from secure hospital to community services and this will help manage pressures for patients from prison accessing inpatient mental health provision. Locally the healthcare team meets weekly with the London Health and Justice Quality Lead to discuss current individuals awaiting hospital transfer.
Ministry of Justice In progress
3 The Board stresses to HMPPS the importance of all prisoners having the opportunity to engage in regular purposeful out of cell activities and jobs. However there are insufficient such opportunities at present in Thameside for a prison of 1200 men. To make up this deficiency will require investment. Out of cell socialisation time (association), appropriately managed, is also essential for the welfare of prisoners, and should not be seen as optional.
Response
It is recognised that the regime that was being delivered at HMP Thameside was not providing as much time out of cell to prisoners as would be expected under Stage 3 of the National Framework for Prison Regimes and Services for recovery. Whilst prisoners have excellent in-cell facilities available at HMP Thameside, the prison provider has been challenged on regime delivery and improvements are being made. Further enhancements are planned to continually increase the time out of cell and purposeful activity opportunities that are made available to prisoners between 1 October 2021 to 24 January 2022. The Board will be reassured to note that it is envisaged by this point HMP Thameside will be delivering 75% of its pre-covid-19 regime levels. The contract management team are working closely with the prison and education provider to ensure that the existing funded activity places and educational opportunities are delivered and maximised. In addition, funding has been agreed to introduce additional vocational training opportunities and forklift truck training. Both of these business cases have been approved and are progressing. We are also working with Serco and Novus to introduce in-cell learning through the recently upgraded Virtual Campus.
HMPPS In progress
4 The Board would like to see the same concentrated focus on improving the quality of the daily lives of prisoners where these can be influenced by the actions of staff, especially in the residential areas. IMB members regularly observe how poor communication between managers can stifle improved outcomes for prisoners, and how lack of empathy or thought can rob them of legitimate entitlements. Governor / Director

Applications to the IMB

CategoryCurrentPrevious
Accommodation (including transfers) 29 19
Adjudications 32 21
Complaints to prison 8 8
Food 1 3
Foreign national prisoners (including Rule 35) 7 7
General conditions 19 11
Healthcare 95 107
Other 23 19
Property 39 76
Rule 39 (legal letters) 4 3
Segregation 11 10
Staff/prisoner concerns (including bullying) 85 93
TOTAL 355 380
Vulnerable prisoners (including ACCT) 2 2

Related inspections & investigations

PPO fatal incident Sean Sewell
PPO fatal incident Anthony Bugingo
PPO fatal incident Alex Graham
PPO fatal incident Michael Hobbs
PPO fatal incident David Cleaton
20 Jul 2023 PFD Stephen Weatherley · Alcohol, drugs medication related deaths | State Custody related deaths
29 Oct 2018 PFD Thomas McAuley · State Custody related deaths

Other reports for Thameside

2025 Published 9 Oct 2025 Population 1,232 · Self-harm 676 · Concerns
2024 Published 5 Nov 2024 Population 1,220 · Concerns
2023 Published 22 Nov 2023 Population 1,232 · Self-harm 470 · Concerns
2022 Published 24 Nov 2022 Population 1,300 · Self-harm 501 · Concerns
2020 Published 22 Oct 2020 · Self-harm 482 · Concerns

Report details

Establishment
Thameside
Type
Prison · Cat B/C reception and resettlement prison
Report year
2021
Published
10 November 2021
Responsible body
HMP Thameside
Recommendations
4
MoJ rating (2024/25)
2 — Concern

Population

Population1,188
Operational capacity1,232
Time out of cell1.0h/day

Service providers

Community Rehabilitation Company (CRC)
MTCNovo
Drug and Alcohol Misuse
Turning Point
Education
Novus
Facilities Management
Serco FM
Healthcare
Oxleas NHS Foundation Trust
Immigration Issues
Genesis Advantage
Offender Management, Gangs and Rehabilitation
Catch 22
Prison Management
Serco Group plc
Resettlement and Housing (subcontracted by CRC)
Catch-22
Social Care
Change Grow Live

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