Source · IMB Annual Report

Buckley Hall

Year: 2020 Published: 4 Nov 2020 Type: Prison · Cat Category C training prison Recommendations: 12 Key concerns Positive findings

HMP Buckley Hall, a Category C training prison with an operational capacity of 459, received positive HMIP inspection results and was ranked highly among UK prisons. Staff efforts to keep prisoners safe during the COVID-19 lockdown were commended, with minimal positive cases. Key concerns included high rates of cancelled external medical appointments, under-completion of key worker sessions due to staffing pressures, and the lack of in-cell telephones. The regime was significantly restricted during lockdown, causing boredom, though out-of-cell time increased by the reporting year's end.

Safety statistics

Incidents during reporting year
IndicatorThis yearPrevious
Self-harm incidents10561
Prisoner assaults5423
Assaults on staff20
Use of force264169

Positive findings

The Board commended staff and managers for their efforts to keep prisoners safe during lockdown, with only two positive COVID-19 cases and no fatalities. The prison received excellent HMIP ratings, including 'good' for safety, respect, and rehabilitation, and was ranked highly among UK prisons. Staff-prisoner relationships are strong and positive, with over 80% of prisoners praising staff in a survey. Improvements were noted in education provision, food quality, mental health staffing, and the introduction of IMB freephone applications and video-link visits.

Key concerns

12 items
Resettlement/Release Ensure the long-term provision of Purple (video-link) Visits.
Regime/Time Out of Cell The provision of in-cell telephones, to bring Buckley Hall into line with the growing number of prisons with this facility.
Estate/Conditions Agree a redistribution in the location of double and single cells within the prison.
Healthcare Bring the wing healthcare rooms into use.
Other Improve the system for the transfer of prisoner property.
Staffing Reassess the staffing levels for the security department.
Safety Improve the playback facilities for body-worn video camera (BWVC) evidence.
Estate/Conditions Provide more suitable dining tables and chairs on the wings.
Healthcare Reduce the number of cancelled outside medical appointments.
Staffing Protect the provision of key work sessions within the prison.
Regime/Time Out of Cell Reduce the number of inaccurate roll checks and their disruption to the regime.
Regime/Time Out of Cell Review the criteria for, and purpose of, D wing.

Recommendations

12 items
#RecommendationAddresseeStatus
1 Ensure the long-term provision of Purple (video-link) Visits (see paragraph 7.4.9)
Response
I was pleased to hear that the use of video-link visits has been popular amongst prisoners since its introduction at HMP Buckley Hall. In line with the recommendations of the Farmer Review (2017) it has always been our intention to roll-out secure video calling technology across the entire estate. The suspension of social visits due to the pandemic led to the introduction of video calling at pace. The roll-out began on 15 May 2020 and is now available in more than 100 prisons. We are currently working on the policies/procedures to ensure that video calling remains embedded as a permanent resource in all establishments to help support and maintain family contact.
Ministry of Justice In progress
2 The provision of in-cell telephones, to bring Buckley Hall into line with the growing number of prisons with this facility (see paragraphs 5.1.21 and 7.4.10)
Response
Like the Board, I recognise the importance of having In-Cell Telephony across the estate as it allows easier access to family/friends and support frameworks. The In-Cell Telephony project has now completed just over 60% of the estate. Installing infrastructure into the prison environment is, however, complex and can be time consuming due to local restrictions and security implications. It can take up to 12 months to install In-Cell Telephony into each prison. HM Prison and Probation Service (HMPPS) determines the priority order of deployment and unfortunately HMP Buckley Hall is not currently in scope to receive In-Cell Telephony. The establishments currently in scope are financially covered under an investment fund, meaning only a certain amount of sites can be completed due to limited funds available at this time. Additional establishments will be added to the scope for In-Cell Telephony if further funding becomes available.
Ministry of Justice Noted
3 Agree a redistribution in the location of double and single cells within the prison (see paragraph 5.1.6)
Response
The configuration of single and double cells on A wing will be reviewed as part of a strategic review of the drug strategy at HMP Buckley Hall.
HMPPS In progress
4 Bring the wing healthcare rooms into use (see paragraph 6.1.8)
Response
Locks have been fitted restricting access to healthcare staff only and sockets have been installed.
HMPPS Implemented
5 Improve the system for the transfer of prisoner property (see paragraph 4.1.4)
Response
It is disappointing that the new Prisoners’ Property policy framework has not been published. The project involving 14 prisons has been concluded and HMPPS is working closely with stakeholders to consult on proposed changes to the policy. However, in light of the pressures placed on Boards by Covid-19, HMPPS agreed with the IMB Secretariat to push consultation with Boards back until August 2020. Consultation with operational colleagues is also expected to resume soon. The feedback received from IMB members is being considered alongside the comments received earlier on in the year from other stakeholders, with the intention that the revised draft policy framework will be circulated for wider consultation at the beginning of 2021. While digital improvements are being explored, the nature of that work means that any digital changes are likely to take longer to develop. It should be noted that all prisoners, irrespective of the local incentive level, can have access to the permitted items listed under Part 1 of the National Facilities List set out in Annex C of the Incentives Policy Framework which went live in prisons on 13 January 2020. Governors can then choose to make additional items available from Part 2 of the list to those on the Standard and Enhanced levels or any additional levels introduced locally above Enhanced. Allowing prisons to determine locally what incentive level prisoners must be on to have access to these additional items provides them with the flexibility to tailor incentives to their local needs and challenges. Should a prisoner be subsequently transferred to another prison where items which they have earned are not permitted, the Incentives Policy Framework and Prison Service Instruction 12/2011 - Prisoners’ Property makes it clear that the prisoner would normally be allowed to retain these items unless it is considered a risk to good order, discipline, security, safety or would exceed volumetric control limits.
HMPPS In progress
6 Reassess the staffing levels for the security department (see paragraph 4.6.3)
Response
The whole establishment has been re-profiled at Band 3 prison officer level. Resource is sufficient to deliver drug testing and searching. In addition, a third Custodial Manager will be deployed to support the security function.
HMPPS Accepted
7 Improve the playback facilities for body-worn video camera (BWVC) evidence (see paragraph 4.5.1) Governor / Director
8 Provide more suitable dining tables and chairs on the wings (see paragraph 5.1.2) Governor / Director
9 Reduce the number of cancelled outside medical appointments (see paragraph 6.1.4) Governor / Director
10 Protect the provision of key work sessions within the prison (see paragraphs 5.3.3 and 5.3.4) Governor / Director
11 Reduce the number of inaccurate roll checks and their disruption to the regime (see paragraph 5.1.14) Governor / Director
12 Review the criteria for, and purpose of, D wing (see paragraph 5.1.7) Governor / Director

Applications to the IMB

CategoryCurrentPrevious
Accommodation (including transfers) 45 38
Bullying and violence 0 0
Canteen, cash and wages 17 10
Complaints, applications, requests 12 16
Discipline (adjudications) 1 3
Drugs and alcohol 0 1
Education and library 0 0
Equality and diversity 2 2
Food 1 0
Healthcare 19 24
Immigration (including deportation) 0 0
Legal, courts, appeals 1 0
Property 27 25
Regime 2 1
Religion 0 0
Resettlement 0 0
Rule 45 (good order or own protection) 0 0
Sentence management 0 0
Staff (including allegations) 1 3
Visits and communications 1 5

Related inspections & investigations

12 Feb 2024 HMIP · Unannounced Safety 3 · Respect 3 · Activity 2 · Release 4
PPO fatal incident Arron Hamer · Self-inflicted
PPO fatal incident Russell Trelore · Natural causes
15 Feb 2025 PPO fatal incident Terence Townsend · Natural causes
23 Aug 2022 PPO fatal incident Brennan, Ryan · Self-inflicted
14 Aug 2017 PPO fatal incident Individual at Buckley Hall · Self-inflicted

Other reports for Buckley Hall

2025 Published 15 Oct 2025 Population 460 · Concerns
2024 Published 6 Nov 2024 Population 444 · Concerns
2023 Published 6 Dec 2023 Population 465 · Concerns
2022 Published 25 Nov 2022 · Self-harm 132 · Concerns
2021 Published 19 Nov 2021 · Concerns

Report details

Establishment
Buckley Hall
Type
Prison · Cat Category C training prison
Report year
2020
Published
4 November 2020
Responsible body
HMP Buckley Hall
Recommendations
12
MoJ rating (2024/25)
3 — Good

Population

Operational capacity459

Service providers

Catering
Compass (UK & Ireland)
Drug and alcohol recovery
Delphi
Education and library
Novus
Facilities
Amey
Healthcare
Greater Manchester Mental Health NHS Foundation Trust (GMMH)
Visitors reception
Partners of Prisoners and Families (POPS)

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