Source · IMB Annual Report

Isis

Year: 2020 Published: 4 Jun 2021 Type: Prison · Cat YOI, C Population: 550 Recommendations: 15 Key concerns Positive findings

HMP/YOI Isis operated under a severely restricted regime throughout most of 2020 due to the COVID-19 pandemic, leading to prisoners spending up to 23.5 hours a day in their cells and limited access to education, work, and association. The Board commended the prison leadership for managing these challenges and highlighted improvements in hygiene, but raised significant concerns about the impact of the regime on prisoner well-being, the ongoing issue of housing prisoners with chronic mental health needs in an unsuitable environment, and persistent problems with staff recruitment and property transfers. Despite a drop in overall violence during lockdown, levels began to rise towards the year's end, particularly among young adults.

Safety statistics

Incidents during reporting year
IndicatorThis yearPrevious
Deaths in custody1
Self-harm incidents277318
ACCT cases opened185209
Use of force384

Positive findings

The Board commended the Governor and senior management for managing the prison well during the pandemic, including maximizing time out of cell, providing activities, and keeping positive COVID-19 cases low. Significant improvements were noted in food hygiene practices and the general cleanliness of the spurs. New prisoners praised the welcome from staff in the RCU and induction mentors, and improvements were made to the cleanliness of escort vehicles and cells. The kitchen manager also introduced more fresh vegetables and vegetarian options, with special dietary requirements catered for well. The segregation unit was found to be clean, well-maintained, and stably staffed.

Key concerns

14 items
Mental Health Repeated The continued detention of prisoners at the establishment with enduring or chronic mental health problems and those with personality disorders, as a prison environment that will not deliver the positive changes needed.
Staffing The centralised recruitment process for prison officers, is slow and fails to keep up with the rate of attrition, resulting in a constant understaffing.
Other Repeated The long-promised policy framework for prisoners' property has yet to appear, and there is no evidence that this is being addressed by HMPPS, leading to property loss for transferring prisoners.
Mental Health The impact of the time spent in cells during the pandemic on the mental health of prisoners has not been systematically assessed and research is needed.
Regime/Time Out of Cell The restricted regime meant prisoners were in their cells for 22/21.5 hours a day, seriously impacting their wellbeing and ability to prepare for release, and a return to a full regime is needed as soon as conditions permit.
Education/Purposeful Activity Face-to-face tuition is often necessary for less confident learners or practical skills, and a reliance on in-cell packs due to COVID-19 has meant many prisoners were released without gaining an accredited qualification or the benefits of diverse learning approaches.
Safety Initiatives to reduce violence need to be focused on the increasing number of young adults, and acknowledge the incidence of bullying.
Regime/Time Out of Cell Organised physical exercise and access to the gym needs to be resumed as soon as conditions permit to support prisoners' physical and mental wellbeing.
Safety Plans are needed to prevent a return to high levels of self-harm seen in the first three months of the year when a normal regime resumes.
Resettlement/Release Repeated Communication between the offender management unit (OMU) and prisoners about sentence planning, recategorisation and transfers needs to improve as staffing levels increase, as delays and poor communication remain a significant issue and a major source of prisoner concerns.
Equality/Diversity The findings of the equality survey need to be responded to, particularly understanding why prisoners feel jobs are unfairly allocated and reviewing the effectiveness of the Discrimination Incident Report Form (DIRF) system for reporting discrimination.
Safety It is not the practice to test prisoners before they are transferred, which led to COVID-19 positive prisoners arriving and risking spread within Isis.
Safety Some staff were slow to embrace and follow safety measures such as social distancing and the wearing of masks, contributing to a spike in staff absences in December.
Healthcare Healthcare complaint forms were sometimes not as accessible as they had been previously during the period when time out of cell was severely limited.

Recommendations

15 items · 5 repeated
#RecommendationAddresseeStatus
1 We urge the minister to require HMPPS, working with NHS England, to develop concrete action plans to address the continued detention of prisoners with enduring or chronic mental health problems and those with personality disorders, as a prison environment that will not deliver the positive changes needed. Repeated
Response
I understand the Board remains concerned about prisoners with severe mental ill health and personality disorders. It is acknowledged that the complex needs of some individuals do present a challenge for both HM Prison and Probation Service (HMPPS) and the NHS England and NHS Improvement (NHSE&I) healthcare providers in prison. Where a prisoner has a severe mental health need that warrants detention under the Mental Health Act, they should be transferred to a secure hospital and this currently takes too long. However, I wish to reassure you that the Ministry of Justice (MoJ) and HMPPS are determined to improve the transfer process, ensure delays are reduced and avoid prison being used inappropriately. This is dependent on strong collaborative efforts with the Department of Health and Social Care (DHSC) and NHSE&I and a White Paper titled, Reforming the Mental Health Act, was published on 13 January 2021. The White Paper builds on recommendations made by Professor Sir Simon Wessely’s Independent Review in 2018 and provides a commitment to introduce a statutory time limit of 28 days for transfers to mental health hospitals from custody. NHSE&I published new good practice guidance on 10 June 2021 which sets out the timeframe for completing the assessment, transfer and remission of individuals detained under the Mental Health Act in more detail - https://www.england.nhs.uk/publication/guidance-for-the-transfer-and-remission-of-adult-prisoners-and-immigration-removal-centre-detainees-under-the-mental-health-act-1983/. A new independent role to oversee the transfer process has also been committed which will further help to reduce unnecessary delays. In addition, the Mental Health Service Specification (2018) will be reviewed later this year by NHSE&I the responsible commissioner for these services, following which areas for improvement will be identified. To further improve efficiency across the pathway for transfers to a secure hospital, new performance metrics are due to be implemented during 2021-22 to monitor referrals, assessments and transfers. It is also recognised that the diversion from custody into treatment can be a more appropriate pathway for some individuals rather than serving a short prison sentence. Work is therefore continuing to ensure that individuals with vulnerabilities are identified early in the criminal justice system. More broadly, the National Partnership Agreement for Prison Healthcare in England between the MoJ, DHSC, HMPPS, NHSE&I and Public Health England sets out a co-ordinated approach to deliver safe, decent, effective healthcare in prison. NHS-led mental health Provider Collaboratives are key in managing the patient pathway and addressing the needs of their local population. Work is underway to develop a whole-pathway approach for the care of individuals in prison. To also support the needs of individuals in prison with neurodivergent conditions and to establish a clearer picture of the prevalence and national provision for this cohort, the MoJ has approached HM Inspectorate of Prisons and HM Inspectorate of Probation to conduct an independent review of neurodiversity in the criminal justice system. The findings of this Call for Evidence will be published this summer and will inform a training toolkit for frontline staff, which will include upskilling on speech, language and communication needs. As the Board was informed by my predecessor in response to last year’s report, NHSE&I and HMPPS jointly commission the Offender Personality Disorder (OPD) pathway programme which provides a psychological consultancy service, including at HMP/YOI Isis. The OPD pathway also provides some treatment services in selected prisons, alongside services which help individuals consolidate gains made in treatment or progress into treatment depending on their circumstances. Although HMP/YOI Isis does not have a treatment or Psychologically Informed Planned Environment service located in the prison, appropriate individuals can be referred onto other prisons where they meet the admission criteria.
Ministry of Justice In progress
2 revise the centralised recruitment process for prison officers, to ensure that the supply of new staff aligns with the predicted future requirements of the prison (see section 5.3)
Response
It would neither be practical nor economical to undertake Prison Officer recruitment locally and there are no plans to do this. Whilst some elements of the recruitment process were undertaken locally in the past, this tied up significant numbers of prison staff in the process and led to multiple applications from candidates who were assessed again for a job in a different prison. The digitalisation of recruitment has also added to the need for central management. It is much more effective for a prisons local resource to be devoted to ensuring that those who are recruited are properly supported and inducted into their new roles to support retention and staff engagement. As the Board has identified, the process for recruiting and training a prison officer is lengthy, with initial training taking three months. It is a thorough process to identify the right candidates, with potential Prison Officers being assessed on a variety of measures for ability and behaviours. It is recognised that pre-employment and vetting checks can also take time to complete and delays can be experienced, particularly in determining a start date due to the individual having to give notice to their current employer. Therefore, recruitment planning and allocation to fill all funded Prison Officer posts is undertaken between nine months to a year ahead. Generally, a good match is made between the numbers leaving HMPPS and new recruits starting. Planning and projections are reviewed monthly, with the Governor and the Prison Group Director able to request additional allocations, change the target staffing level, or the projected leaving rate within the plans to support a prison’s recruitment needs. It is acknowledged that during the past year it has not been possible to match the supply with governors’ requirements due to the pandemic. Little new recruitment took place for a period of nearly six months between April and September 2020. It has taken time to recover, but it is expected that the shortfall will be addressed at HMP/YOI Isis throughout the summer as new Prison Officers take up post.
HMPPS Rejected
3 deliver the ‘prisoners’ property policy framework’ that the minister stated in response to previous annual reports that HMPPS was planning to publish (see section 5.8) Repeated
Response
Further to last year’s response, following the pause in the development of the new property framework project due to Covid-19, a meeting took place with IMB representatives in August 2020. The feedback received from those members was considered alongside the comments received from other stakeholders, and comments from subsequent operational engagement. HMPPS has now circulated the draft framework with internal and external stakeholders, including the IMB Secretariat and the IMB representatives previously consulted, and the comments received are being considered. The framework will be published later this year, which will provide greater direction and standardisation on a national basis and has been designed with procedural justice at its core. It also strengthens guidance on known problem areas such as volumetric control and seeks to ensure prisoners’ property is managed efficiently, effectively, consistently and with care and respect. Whilst transfers were restricted during the pandemic, it is encouraging that the number of IMB applications about the loss of property during transfer to the prison or at another prison reduced since the Board’s last reporting period from 82 to 34. In addition, Prisoner Escort and Custody Services (PECS) received only one complaint during 2020 regarding the loss of a prisoner’s property. The Board was previously informed about the new PECS contract and this has commenced now, introducing the new vehicle fleet with an increased capacity for consumable items.
HMPPS In progress
4 work with NHS England to address the concerns that prison is not the environment that will deliver positive changes for prisoners with chronic and enduring mental illness or personality disorders (see section 6.3) Repeated
Response
I understand the Board remains concerned about prisoners with severe mental ill health and personality disorders. It is acknowledged that the complex needs of some individuals do present a challenge for both HM Prison and Probation Service (HMPPS) and the NHS England and NHS Improvement (NHSE&I) healthcare providers in prison. Where a prisoner has a severe mental health need that warrants detention under the Mental Health Act, they should be transferred to a secure hospital and this currently takes too long. However, I wish to reassure you that the Ministry of Justice (MoJ) and HMPPS are determined to improve the transfer process, ensure delays are reduced and avoid prison being used inappropriately. This is dependent on strong collaborative efforts with the Department of Health and Social Care (DHSC) and NHSE&I and a White Paper titled, Reforming the Mental Health Act, was published on 13 January 2021. The White Paper builds on recommendations made by Professor Sir Simon Wessely’s Independent Review in 2018 and provides a commitment to introduce a statutory time limit of 28 days for transfers to mental health hospitals from custody. NHSE&I published new good practice guidance on 10 June 2021 which sets out the timeframe for completing the assessment, transfer and remission of individuals detained under the Mental Health Act in more detail - https://www.england.nhs.uk/publication/guidance-for-the-transfer-and-remission-of-adult-prisoners-and-immigration-removal-centre-detainees-under-the-mental-health-act-1983/. A new independent role to oversee the transfer process has also been committed which will further help to reduce unnecessary delays. In addition, the Mental Health Service Specification (2018) will be reviewed later this year by NHSE&I the responsible commissioner for these services, following which areas for improvement will be identified. To further improve efficiency across the pathway for transfers to a secure hospital, new performance metrics are due to be implemented during 2021-22 to monitor referrals, assessments and transfers. It is also recognised that the diversion from custody into treatment can be a more appropriate pathway for some individuals rather than serving a short prison sentence. Work is therefore continuing to ensure that individuals with vulnerabilities are identified early in the criminal justice system. More broadly, the National Partnership Agreement for Prison Healthcare in England between the MoJ, DHSC, HMPPS, NHSE&I and Public Health England sets out a co-ordinated approach to deliver safe, decent, effective healthcare in prison. NHS-led mental health Provider Collaboratives are key in managing the patient pathway and addressing the needs of their local population. Work is underway to develop a whole-pathway approach for the care of individuals in prison. To also support the needs of individuals in prison with neurodivergent conditions and to establish a clearer picture of the prevalence and national provision for this cohort, the MoJ has approached HM Inspectorate of Prisons and HM Inspectorate of Probation to conduct an independent review of neurodiversity in the criminal justice system. The findings of this Call for Evidence will be published this summer and will inform a training toolkit for frontline staff, which will include upskilling on speech, language and communication needs. As the Board was informed by my predecessor in response to last year’s report, NHSE&I and HMPPS jointly commission the Offender Personality Disorder (OPD) pathway programme which provides a psychological consultancy service, including at HMP/YOI Isis. The OPD pathway also provides some treatment services in selected prisons, alongside services which help individuals consolidate gains made in treatment or progress into treatment depending on their circumstances. Although HMP/YOI Isis does not have a treatment or Psychologically Informed Planned Environment service located in the prison, appropriate individuals can be referred onto other prisons where they meet the admission criteria.
HMPPS In progress
5 commission research into the impact of the time spent in cells during the pandemic on the mental health of prisoners
Response
The HMPPS response to the pandemic has been swift and decisive and the measures put in place have undoubtedly saved lives. However, it is acknowledged that the actions taken to reduce contact in custody continues to impact on the wellbeing of staff, prisoners and the ability to deliver the interventions needed to turn prisoners’ lives around. HMPPS has put in place funding to help mitigate the impact of regime restrictions and promote prisoner wellbeing. The importance of the quality of interactions has also been recognised during the pandemic and key work will have an important role to play in the recovery. Since March 2020 a total of 13 studies have been approved by the HMPPS National Research Committee relating to the impact of the pandemic. At present none of these studies have reported yet, but these are nationally spread and include studies led by HMPPS, as well as external academic bodies with eight having a specific focus regarding the experiences of prisoners within the restricted regime. In addition, through the OPD pathway an Economic and Social Research (ESRC) grant has been successfully secured to examine the impact of Covid-19 on a group of prisoners who are screened into the OPD pathway, as well as staff. NHSE&I is also undertaking a needs analysis for mental health across the estate. While this is not explicitly examining the impact of the pandemic this will consider the levels of mental health need and include any issues that have arisen as a result of the Covid-19 restrictions.
HMPPS In progress
6 return to a full regime as soon as conditions around the pandemic and the advice of PHE indicate that it is safe to do so
Response
A National Framework for Prison Regimes and Services was published in June 2020 which set out the strategy for a staged recovery - https://www.gov.uk/government/publications/covid-19-national-framework-for-prison-regimes-and-services. The easing of restrictions in prisons is guided by public health advice alongside an operational assessment of what can be achieved in a custodial setting while keeping staff and prisoners safe. Whilst there has been a gradual easing of lockdown restrictions in the community again, prisons present risks and challenges different to those in other settings. HMPPS will therefore continue to ease restrictions at a pace which considers the unique setting of prisons. Not all prisons will move at the same pace, as they must demonstrate readiness and gain agreement from local health authorities, before easing restrictions. However, the Board can be assured that the focus is on enabling prisons to recover, expand regimes and begin to address the backlog of activity created by Covid-19 restrictions as soon as it is safe to do so. The Board will be pleased to note that HMPPS is now re-opening the Stage 2 gateway for prisons currently delivering Stage 3 regimes.
HMPPS In progress
7 recognise that while the prison has adapted education to the conditions imposed by COVID-19, face-to-face tuition is often necessary with less confident learners, or for some aspects of learning, such as practical skills or complex concepts. Most learners benefit from a range of different approaches, rather than a single method, and this needs to be reflected in future arrangements for education (see section 7.1).
Response
In line with Government restrictions and to maintain the safety of prisoners and staff, prisons reverted back to Stage 4 of the HMPPS National Framework for Prison Regimes and Services during the second wave of the pandemic. This restricted face-to-face contact with learners to prevent outbreaks, however, HMP/YOI Isis has since received approval to move to Stage 3 and the London Prison Group Director is keen to maximise education delivery as swiftly as it is safe to do so. Local plans are in place to reintroduce face to face teaching as restrictions ease, but there will still be a blended approach at least in the medium term, which considers the learning from the delivery during the pandemic. It is accepted that different types of learning benefit from different levels of practical and face-to-face contact, which will be considered in the delivery planning. It is also the prisons intention to respond to individual learner needs and delivery planning is now taking place quarterly, rather than annually, to allow swifter adaptation. The Board will be pleased to note there are currently 134 courses being undertaken at HMP/YOI Isis despite the current challenges, which is an improvement from the position at the end of 2020.
HMPPS Accepted
8 ensure that initiatives to reduce violence are focused on the increasing number of young adults, and acknowledge the incidence of bullying (see section 4.4) Governor / Director
9 resume organised physical exercise and access to the gym as soon as conditions permit (see section 6.6)
Response
A National Framework for Prison Regimes and Services was published in June 2020 which set out the strategy for a staged recovery - https://www.gov.uk/government/publications/covid-19-national-framework-for-prison-regimes-and-services. The easing of restrictions in prisons is guided by public health advice alongside an operational assessment of what can be achieved in a custodial setting while keeping staff and prisoners safe. Whilst there has been a gradual easing of lockdown restrictions in the community again, prisons present risks and challenges different to those in other settings. HMPPS will therefore continue to ease restrictions at a pace which considers the unique setting of prisons. Not all prisons will move at the same pace, as they must demonstrate readiness and gain agreement from local health authorities, before easing restrictions. However, the Board can be assured that the focus is on enabling prisons to recover, expand regimes and begin to address the backlog of activity created by Covid-19 restrictions as soon as it is safe to do so. The Board will be pleased to note that HMPPS is now re-opening the Stage 2 gateway for prisons currently delivering Stage 3 regimes.
Governor / Director In progress
10 ensure that plans are in place to prevent a return to the levels of self-harm over the first three months of the year, when a normal regime is resumed (see section 4.2) Governor / Director
11 continue to work hard with Novus to drive up levels of engagement in remote learning during a period when classroom teaching is unlikely to return for several more months (see section 7.1)
Response
In line with Government restrictions and to maintain the safety of prisoners and staff, prisons reverted back to Stage 4 of the HMPPS National Framework for Prison Regimes and Services during the second wave of the pandemic. This restricted face-to-face contact with learners to prevent outbreaks, however, HMP/YOI Isis has since received approval to move to Stage 3 and the London Prison Group Director is keen to maximise education delivery as swiftly as it is safe to do so. Local plans are in place to reintroduce face to face teaching as restrictions ease, but there will still be a blended approach at least in the medium term, which considers the learning from the delivery during the pandemic. It is accepted that different types of learning benefit from different levels of practical and face-to-face contact, which will be considered in the delivery planning. It is also the prisons intention to respond to individual learner needs and delivery planning is now taking place quarterly, rather than annually, to allow swifter adaptation. The Board will be pleased to note there are currently 134 courses being undertaken at HMP/YOI Isis despite the current challenges, which is an improvement from the position at the end of 2020.
Governor / Director In progress
12 maintain the considerable improvement in the standard of hygiene and cleanliness that has been achieved, particularly in the houseblocks (see section 5.1) Repeated
Response
I was pleased to note there has been substantial improvements in the cleanliness of wing spurs as well as food hygiene practices.
Governor / Director Noted
13 ensure that healthcare complaint forms are easily accessible to all prisoners during the period when time out of cell is severely limited (see section 6.5) Governor / Director
14 ensure that communication between the offender management unit (OMU) and prisoners about sentence planning, recategorisation and transfers improves as staffing levels increase (see section 7.3) Repeated Governor / Director
15 respond to the findings of the equality survey carried out by the Board, and particularly: - understand why prisoners feel that jobs are unfairly allocated - review whether the discrimination incident report form (DIRF) system is an effective means of prisoners reporting discrimination and having their concerns investigated (see section 5.4). Governor / Director

Applications to the IMB

CategoryCurrentPrevious
Accommodation (including transfers) 45 38
Discipline 12 14
Discrimination 13 11
Family Contact 8 13
Food 27 25
General Conditions 10 18
Healthcare 29 33
Money 8 7
Other 6 7
Property 44 49
Release 6 9
Religion 5 8
Staff Conduct 9 15
Total 238 268
Visits 5 5
Work/Education/Activities 11 16

Other reports for Isis

2025 Published 13 May 2026 Population 580 · Concerns
2024 Published 3 Jun 2025 Population 580 · Self-harm 312 · Concerns
2023 Published 15 May 2024 Population 600 · Self-harm 252 · Concerns
2022 Published 25 May 2023 Population 600 · Self-harm 180 · Concerns
2021 Published 18 May 2022 Population 600 · Self-harm 412 · Concerns

Report details

Establishment
Isis
Type
Prison · Cat YOI, C
Report year
2020
Published
4 June 2021
Responsible body
Isis
Recommendations
15
MoJ rating (2024/25)
1 — Serious concern

Population

Population550
Operational capacity614
CNA (designed for)478 115%
Time out of cell2.2h/day

Service providers

Community resettlement
MTCnovo
Education
Novus
Facilities management, Catering
Mitie
Healthcare services
Oxleas NHS Foundation Trust
In-prison resettlement
Catch 22
Library
Greenwich Leisure Limited (‘Better Leisure’)
Library (on behalf of)
Royal Borough of Greenwich
Social care support
Royal Borough of Greenwich
Substance misuse support
Oxleas Interventions
Voluntary
Switchback
Voluntary (Listener Scheme)
Samaritans
Voluntary (Literacy)
Shannon Trust

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