Source · IMB Annual Report

High Down

Year: 2021 Published: 17 Jun 2022 Type: Prison · Cat B local Population: 1,021 Recommendations: 12 Key concerns Positive findings

HMP High Down's 2021 report highlights the ongoing impact of the COVID-19 pandemic on the regime, limiting time out of cell and sentence progression, compounded by leadership instability. While assaults decreased, concerns persist regarding drugs, staff BWVC use, and estate issues like heating. Healthcare faces mental health support shortages and long GP waiting times. The prison is preparing for recategorisation to Category C, but struggles with a lack of purposeful activity and resettlement challenges, including a high number of releases to no fixed abode.

Safety statistics

Incidents during reporting year
IndicatorThis yearPrevious
Deaths in custody3
Self-harm incidents779578
ACCT cases opened686795
Prisoner assaults182269
Assaults on staff97133
Use of force582802
Drug finds744699

Positive findings

The Board noted an overall reduction in assaults on both prisoners and staff. Progress was made on long-overdue shower refurbishments and removing window grilles. The segregation unit saw improvements in accommodation and reintroduction of Listener access. The diversity and inclusion department made good progress, including the formation of an LGBT+ prisoner group and more frequent meetings. The chaplaincy team provided excellent support, and one long-detained immigration prisoner was repatriated. The inpatient unit's communal garden was significantly improved, and the unit generally appeared well-managed.

Key concerns

11 items
Safety Insufficient body-worn video cameras (BWVCs) for all staff, and that those that are available are not always worn or turned on, despite continued encouragement from senior management.
Substance Misuse Despite enhanced gate security, body scanners and other initiatives introduced to disrupt the flow of illicit items into the prison, the men continue to report to us that there is still a ready supply of drugs available.
Estate/Conditions Repeated The ongoing issue with the heating on some house blocks which we have reported on for a number of years has continued and remains of concern to the Board. In the summer the south-facing sections of house blocks 5 and 6 are exceptionally hot.
Mental Health The Board has been particularly concerned about the limited availability of mental health support, in view of the impact of the pandemic on prisoners’ mental health. GP waiting times increased dramatically to 12 weeks, and the average length of time between mental health assessment and transfer has gradually increased.
Regime/Time Out of Cell Repeated High Down still needs to increase the number of activity spaces in order to successfully function as a category C prison. The lack of courses to address offending behaviour is of particular concern, and many men spend excessive time without any positive or purposeful activity.
Resettlement/Release In 2021 116 men were released from High Down with ‘no fixed abode’. Successful resettlement in these circumstances is very challenging.
Complaints/Property Issues with missing and lost property continue to cause unnecessary anxiety and distress, with the number of complaints about property lost as a result of a move within High Down increasing by 62% in 2021.
Food/Catering Issues with the supply of canteen, and particularly delays with the issue of refunds, cause many men frustration.
Overcrowding Many men still living in cramped conditions, as High Down has 400 single cells being used for double occupancy, which have in-cell toilets with little or no privacy.
Regime/Time Out of Cell Life at High Down has continued to be impacted by the Covid-19 pandemic throughout 2021, resulting in more limited time out of cell and restricted opportunities for sentence progression across the establishment.
Equality/Diversity Certain groups of prisoners were again over-represented in Use of Force incidents, including Muslim prisoners (33%), Black prisoners (32%), 18-21 year olds (10%), and 22-29 year olds (42%).

Recommendations

12 items · 2 repeated
#RecommendationAddresseeStatus
1 What help will be provided nationally to support the additional wellbeing and mental health needs of prisoners arising as a consequence of the pandemic? (See the substantial increase in calls to the Samaritans, section 4.2.)
Response
I acknowledge the Board’s concern about the effects the Covid-19 pandemic has had on prisoner’s wellbeing and mental health. In response to Covid-19 a Wellbeing Plan was created with input from mental health charity, Mind, to help prisoners reflect on triggers, coping strategies, as well as actions they could take to look after themselves at difficult times. A revised version of the Assessment, Care in Custody and Teamwork case management approach was implemented with prisoners receiving regular and dedicated one to one support from a keyworker which has enabled appropriate interventions to be introduced earlier before issues escalate. The increase in call volumes via the Samaritans’ helpline noted by the Board has been seen in many prisons as a result of regime restrictions and prisons are working hard with the Samaritans to increase Listener numbers back up to pre-pandemic levels. In addition, The Prisons Strategy White Paper published in December 2021 sets out the vision for prisons of the future which will introduce a peer support model in selected prisons to train prisoners to support others. Locally at HMP High Down, wellbeing and mental health needs are being supported by additional dedicated resource in the Safer Custody team, as well as an increase in clinical psychological interventions. A retender of the healthcare provision is exploring an expansion of the mental health support. In addition, the decommissioning of the Inpatient Unit will allow funding to be reinvested into wing based specialised services, such as mental health provision and plans are underway to re-roll the Inpatients Unit to an Offender Personality Disorder Unit to provide high intensity support.
Ministry of Justice In progress
2 What help will be provided nationally in order to alleviate the negative consequences of the pandemic on the ability of prisoners to make progress in their sentences? This is important both in terms of applications for parole and their ability to successfully resettle into the community.
Response
Regarding the ongoing concerns about prisoner’s sentence progression to support their resettlement, it is recognised that there has been a transition period in the delivery of resettlement services in some prisons following unification of the Probation Service. Regional Probation Directors are working to stabilise the pre-release teams and Commissioned Rehabilitative Service (CRS) provision to secure improved service delivery to all prisoners. Key probation interventions, such as accommodation and personal wellbeing, are being delivered by CRS providers to sentenced prisoners and those on probation. Under the new resettlement approach all resettlement prisons will have an embedded resettlement provision managed by or linked to a Probation Delivery Unit. The embedded pre-release teams will provide pre-release services not currently available via the CRS which includes finance, benefits and debt services. HM Prison and Probation Service (HMPPS) is working on extending the CRS contracts to provide accommodation support to those unsentenced with commencement expected this Summer 2022, as well as additional CRS contracts to commence in Autumn 2022 to provide finance, benefits and debt services.
Ministry of Justice In progress
3 When is the Minister going to address the problem of prisoners serving indeterminate sentences for public protection (IPPs)? (See section 7.3)
Response
I understand the Board’s ongoing concerns about prisoners serving indeterminate sentences for public protection (IPP). Despite the challenges that Covid-19 presented, the latest published national figures at the end of March 2022 show the unreleased IPP population standing at 1,554. This is a reduction from 1,784 at the end of March 2021 demonstrating that opportunities remained available to IPP prisoners wishing to progress. It is important to note, that as the number of IPP prisoners who have never been released continues to decrease the proportion of those that remain in prison who have committed more serious offences and whose cases are complex grows. The risks and needs of these prisoners must be addressed before the independent Parole Board consider that they can be safely managed in the community. HMPPS efforts are continuing through the IPP action plan initiatives to support progression towards a safe release and following the publication of the Justice Select Committee report into the IPP sentence HMPPS will review the IPP action plan so that resources and efforts are focused on the right aspects of progression. Every effort also continues to be made to locate an IPP prisoner to a prison best placed to meet their sentence planning needs in terms of interventions as promptly as is reasonably possible and options are being explored to develop a bespoke Lifer/IPP Unit at HMP High Down to enable personalised support to be offered.
Ministry of Justice In progress
4 What steps does the Prison Service intend to take to ensure that prisoners who require transfer to an outside secure mental health unit are assessed and transferred without delay? (See section 6.3.)
Response
Turning to the Board’s concern about prisoners with severe mental ill health who require transfer to a secure hospital, it is recognised that prisons are not an appropriate setting. The draft Mental Health Bill was published on 27 June 2022 which includes the provision to introduce a statutory time limit of 28 days for transfers to hospital as proposed in the Mental Health Act (MHA) White Paper published in January 2021. The Bill also includes a commitment to end the use of prison as a place of safety for individuals requiring assessment and treatment under the MHA. While the strategic direction of NHS England and Improvement continues to be the maintenance of existing hospital bed capacity, not an increase, NHS England and Improvement Commissioners in the South East, healthcare providers and prisons continue to work together to reduce the time between assessment and transfer. Additional resources have been allocated by NHS England and Improvement to support this, including the introduction of a clinically trained transfer coordinator to oversee all appropriate referrals and transfers to ensure they are managed as effectively and quickly as possible as well a weekly escalation meeting to address issues.
HMPPS In progress
5 What steps does the Prison Service intend to take to ensure there are sufficient body-worn video cameras and that they are worn by all officers who have contact with prisoners, and used in accordance with PSI 04/2017? (See section 4.5.)
Response
Further to last year’s response, the procurement process for the next generation of Body Worn Video Cameras (BWVCs) has taken place with HMP High Down expected to receive the new equipment shortly. This procurement represents a substantial uplift in the number of cameras available to the entire public sector prison estate and, as indicated previously, will provide each prison with stock for every operational Band 3–5 Prison Officer on shift as well as a surplus. In conjunction with the procurement of new cameras, a review is underway of the current Prison Service Instruction (PSI) 04/2017 – National Security Framework – Security Management – Body Worn Video Cameras. A new policy framework to replace the PSI is scheduled to be published shortly alongside the rollout of the next generation BWVCs. This new framework will ensure that the new procedures of camera use are reflected including best practice and includes the mandatory wearing of BWVCs by operational Band 3–5 Prison Officers with prisons also able to target usage elsewhere as determined through their Local Security Strategy.
HMPPS In progress
6 How will the Prison Service ensure that sufficient activity and education spaces, and behavioural programmes, are available when High Down becomes a category C prison?
Response
Whilst it remains the responsibility of prisons locally to manage their purposeful activity provision, HMPPS Industries, Retail, Catering and PE Services are keen to support prisons with their activity places and will be opening a new retail workshop at HMP High Down. This workshop will employ at least 90 prisoners on shift patterns and is due to open in Winter 2002/23. In addition, the HMPPS Prison Industries team will be visiting HMP High Down in due course to scope opportunities for introducing further work placements to fill the space left by Census Data. It is recognised that the regime at HMP High Down does not currently provide enough activity spaces to offer work for all prisoners. A part-time working model was launched in June 2022 which will increase access to purposeful activity providing the vast majority of prisoners the opportunity to attend work every weekday as well as providing increased time out of cell. In terms of the education provision an action plan is in place to support how education will evolve to reflect the changing requirements of the population at HMP High Down. The Board can be assured that there will be no disruption to education delivery and the prisons education funding is being realigned to meet the needs of the population and improve on the existing opportunities that are already run to support prisoners to gain employment on release such as Railtrack engineering. HMP High Down currently delivers the Thinking Skills Programme (TSP), Offending Behaviour Programme (OBP) and has recently reintroduced Sycamore Tree. A recent analysis of the projected prisoner needs at the prison has proposed an increase in the number of TSP places offered, as well as introducing the Horizon OBP to address the needs of prisoners convicted of sexual offences. HMPPS is currently in the process of determining the distribution of available resources allocated to prison based OBPs nationally and this will determine what HMP High Down will be able to offer in terms of increased TSP places and the Horizon OBP.
HMPPS In progress
7 What steps can the Prison Service take to tackle the issue of loss of property, both when moving cells within the establishment and being transferred to or from High Down? (See section 5.8.)
Response
Further to the response last year, the further consultation feedback has now been considered as well as further operational engagement which was necessary and adjustments to the new Prisoners’ Property Policy framework have been made where appropriate. The Board can be assured that the new Framework will enable property to be handled with efficiency, care and respect. It will also ensure that staff and prisoners are clear on the arrangements in place as it provides clear requirements and includes stronger guidance on known problem areas, such as volumetric control to ensure limits are respected and prisoners do not build up excessive amounts of property which require transfer or could be misplaced. The Framework is currently going through clearance processes and it is now anticipated that publication will take place this Summer. Locally the new regime at HMP High Down has created time in the day for staff to complete comprehensive cell clearances when necessary. Timeliness of complaint responses has also improved with overdue responses now monitored daily and assurance checks improving the quality of responses and reducing delays in resolution.
HMPPS In progress
8 What steps can the Prison Service take to ensure that issues with the supply of canteen and refunds are resolved in a timely manner? (See section 5.7.)
Response
During the distribution of canteen on Tuesday and Thursday each week, DHL staff are available to answer any queries and document any amendments. Prisons inform the supplier and HMPPS Prison Retail Managers as soon as possible of any issues that arise but it remains the responsibility of prisons locally to reimburse monies owed to the prisoner which is returned to their spends account. It is anticipated that when the new retail workshop opens there will be the option for HMP High Down to directly pack canteen which would decrease administrative issues locally and ensure errors can be corrected promptly.
HMPPS In progress
9 Although short-term measures have again been taken to alleviate discomfort caused by the lack of heating, when does the Governor anticipate being able to find a permanent and long-term solution? (See section 5.4.) Repeated Governor / Director
10 What is the solution for the overheating of cells in the summer months, particularly in the south-facing sections of house blocks 5 and 6? This is a recurring issue every summer at High Down. (See section 5.1.) Repeated Governor / Director
11 How can more staff be encouraged to wear and use body-worn video cameras? (See section 4.5.)
Response
Further to last year’s response, the procurement process for the next generation of Body Worn Video Cameras (BWVCs) has taken place with HMP High Down expected to receive the new equipment shortly. This procurement represents a substantial uplift in the number of cameras available to the entire public sector prison estate and, as indicated previously, will provide each prison with stock for every operational Band 3–5 Prison Officer on shift as well as a surplus. In conjunction with the procurement of new cameras, a review is underway of the current Prison Service Instruction (PSI) 04/2017 – National Security Framework – Security Management – Body Worn Video Cameras. A new policy framework to replace the PSI is scheduled to be published shortly alongside the rollout of the next generation BWVCs. This new framework will ensure that the new procedures of camera use are reflected including best practice and includes the mandatory wearing of BWVCs by operational Band 3–5 Prison Officers with prisons also able to target usage elsewhere as determined through their Local Security Strategy.
Governor / Director In progress
12 Can the prison develop a more efficient process for handling prisoners’ property, particularly in relation to cell clearances for moves between house blocks? (See section 5.7.) The number of complaints about property lost as a result of a move within High Down increased in 2021 by 62%.
Response
Further to the response last year, the further consultation feedback has now been considered as well as further operational engagement which was necessary and adjustments to the new Prisoners’ Property Policy framework have been made where appropriate. The Board can be assured that the new Framework will enable property to be handled with efficiency, care and respect. It will also ensure that staff and prisoners are clear on the arrangements in place as it provides clear requirements and includes stronger guidance on known problem areas, such as volumetric control to ensure limits are respected and prisoners do not build up excessive amounts of property which require transfer or could be misplaced. The Framework is currently going through clearance processes and it is now anticipated that publication will take place this Summer. Locally the new regime at HMP High Down has created time in the day for staff to complete comprehensive cell clearances when necessary. Timeliness of complaint responses has also improved with overdue responses now monitored daily and assurance checks improving the quality of responses and reducing delays in resolution.
Governor / Director In progress

Applications to the IMB

CategoryCurrentPrevious
Canteen 43 28
GP 65 10
Medication 49 41
Mental Health 42 49
Physical Health 71 57
Total (Healthcare) 228 157

Related inspections & investigations

31 Jul 2023 HMIP · Unannounced Safety 2 · Respect 3 · Activity 1 · Release 2
PPO fatal incident Brian Moore
PPO fatal incident Daniel Brown · Natural causes
13 May 2025 PPO fatal incident Mohammed Fethaullah · Natural causes
17 Jan 2025 PPO fatal incident Mark Richards · Natural causes
9 Nov 2022 PPO fatal incident Jason Kennedy · Other non-natural
8 Dec 2025 PFD Oliver Mulangala · State Custody related deaths | Alcohol, drug and medication related deaths
27 Nov 2016 PFD Matthew Russell · State Custody related deaths; Suicide (from 2015)

Other reports for High Down

2025 Published 4 Jun 2026 Population 1,133 · Self-harm 575 · Concerns
2024 Published 20 May 2025 Population 1,205 · Self-harm 661 · Concerns
2023 Published 11 Jul 2024 Population 1,148 · Self-harm 651 · Concerns
2022 Published 14 Jun 2023 Population 1,090 · Self-harm 721 · Concerns
2020 Published 15 Jul 2021 Population 930 · Self-harm 577 · Concerns

Report details

Establishment
High Down
Type
Prison · Cat B local
Report year
2021
Published
17 June 2022
Responsible body
HMP High Down
Recommendations
12
MoJ rating (2024/25)
2 — Concern

Population

Population1,021
Operational capacity1,153

Service providers

Education & Training
Novus
Facilities Maintenance
Gov Facility Services Ltd. (GFSL)
GP Services
Achor Healthcare (until March 2021)
Healthcare
Central North West London Healthcare NHS Trust (CNWL)
Mental Healthcare
CNWL – In-Reach
Resettlement Services
London CRC (MTCNovo)
Social Care
Surrey County Council
Substance Misuse
The Forward Trust

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