Source · IMB Annual Report
Oakwood
AI-generated report summary HMP Oakwood, a Category C training and resettlement prison, reported a generally safe and respectful environment for the year ending March 2023, with reductions in self-harm and violent incidents. Healthcare provision by Practice Plus Group was equivalent to community standards, though mental health services faced challenges. Key concerns included persistent issues with food quality and servery hygiene, property losses, underperforming key worker sessions, and delays in mental health transfers due to a lack of secure placements.
Year: 2023
Published: 5 Sep 2023
Type: Prison · Cat C training/resettlement
Population: 2,067
Recommendations: 9
Key concerns
Positive findings
Safety statistics
| Indicator | This year | Previous |
|---|---|---|
| Deaths in custody | 1 | — |
| Self-harm incidents | 1,139 | 1,406 |
| ACCT cases opened | 403 | 497 |
| Prisoner assaults | 270 | 324 |
| Assaults on staff | 64 | 99 |
| Use of force | 511 | 560 |
| Drug finds | 260 | 155 |
Positive findings
AI-generated summaryThe Board commends the well-maintained, clean environment and generally good staff-prisoner relationships, noting a significant reduction in self-harm, prisoner-on-prisoner violence, and assaults on staff. Healthcare provision by Practice Plus Group (PPG) is equivalent to community standards, with positive initiatives like Patient Experience Lead clinics and various health promotion programs. Segregation Unit (CSU) staff are praised for their respectful and supportive approach. The prison also benefits from a new Employability Hub and strong peer-led initiatives, with the Chaplaincy Team providing first-class support.
Key concerns
All transfers to a secure mental health facility go over the 28-day stipulated timeframe. They are monitored on a weekly basis with a Regional Hospital Escalation Meeting and escalated fortnightly with Commissioners. The Mental Health Team remain concerned about the lack of availability of forensic, secure places which means prisoners remain in the CSU without the necessary mental health support.
Throughout the prison, the serveries have been a regular cause of complaint and concern in respect of the standards and use of personal protective equipment (PPE), equipment not working, and the time taken for repairs. The provision of food has also been a source of complaints in terms of the quality and portion sizes and the levels of waste generated from the same food items.
Since the implementation of the Prisoner Property Policy Framework on 5th September 2022, the Board remains concerned that it is still seeing a lack of adherence to the policy, particularly with missing property from incoming prisoners.
The number of key worker sessions completed during the reporting period was 33,043 against a target of 52,337. Mindful of the number and experience of new staff on the houseblocks and observing the quality of the case notes for some of the key worker sessions, the Board suggests that ongoing reviewing of the quality of case notes and appropriate follow up training be maintained.
Concerns regarding the quality and delivery of some education courses provided by Novus, coupled with difficulties for prisoners in securing available places.
Source wording under review
17% of all adjudications were either dismissed or NPW during the reported period. This is an area that the Board will continue to monitor during the next reporting period.
The Board will monitor the submission of complaints which are subsequently deemed requests going forward as this is an area that confuses the prisoners, as they do not fully understand either the process or the rationale that is different in other prisons. The quality of some of the responses to complaints is still a concern to the Board and will be monitored going forward.
Recommendations
The Board is concerned that there has been a vacancy for a Psychologist for the duration of the reporting period. A campaign to recruit a Psychologist is ongoing but reports indicate that recruitment is difficult, with too few Psychologists who are either available or willing to work within a prison environment. The career pathway, training and recruitment of Psychologists should be addressed to increase the numbers and promote a positive and attractive career pathway within the Prison Service.
Recommendation 2
Since the implementation of the Prisoner Property Policy Framework on 5th September 2022, the Board remains concerned that it is still seeing a lack of adherence to the policy, particularly with missing property from incoming prisoners. Can this ongoing concern be addressed?
Recommendation 3
With 17% of adjudications either dismissed or not proceeded with, a review of the reasons for dismissal or not proceeded with should be considered, with a view to reducing the percentage.
Recommendation 4
The Board is concerned that prisoners still do not appear to understand the difference between a complaint and a request. Can the Director consider an awareness campaign to better inform the prisoners of the process?
Recommendation 5
Can the Director consider what further steps can be taken, in addition to quality checks that are already being carried out, to improve the quality and legibility of the responses to complaints? Some replies neither address the complaint nor indicate what follow up has been completed.
Recommendation 6
Can the Director consider what steps can be taken to ensure that food complaints are monitored by the complaints process? In addition, can the Director take steps to ensure that the complaints books that should be held on each of the serveries are available and that they are monitored by Aramark? Can the Director consider action to ensure that all complaints regarding food submitted to Aramark via the kiosks are monitored and responded to?
Recommendation 7
Can the Director take steps to address the standard of hygiene on the serveries? Issues of dirty or incomplete Personal Protective Equipment (PPE) are regularly reported on the Board’s Rota Report, as are concerns about missing or broken equipment. Repairs to broken kitchen equipment are often prolonged.
Recommendation 8
As noted in Section 5.3, the number of key worker sessions delivered during the reporting year was significantly below target. Can the Director consider setting targets, which are more realistic? Is the Director confident that key worker resources are sufficient to meet targets going forward?
Recommendation 9
At times key worker case notes indicate a tick box approach to the sessions. Can the Director consider how the quality of key worker sessions can be improved to ensure that meaningful discussions take place with prisoners?
Applications to the IMB
| Category | Current | Previous |
|---|---|---|
| Accommodation, including laundry, clothing, ablutions | 47 | 37 |
| Canteen, facility list, catalogues | 12 | 8 |
| Discipline, including adjudications, incentives scheme, sanctions | 5 | 14 |
| Equality | 27 | 10 |
| Finance, including pay, private monies, spends | 12 | 24 |
| Food and kitchens | 27 | 9 |
| Health, including physical, mental, social care | 98 | 93 |
| Letters, visits, telephones, public protection, restrictions | 27 | 9 |
| Miscellaneous | 131 | 69 |
| Property during transfer or in another facility | 71 | 65 |
| Property within the establishment | 56 | 26 |
| Purposeful activity, including education, work, training, time out of cell | 29 | 35 |
| Sentence management, including HDC, ROTL, parole, release dates, re-categorisation | 76 | 56 |
| Staff/prisoner concerns, including bullying | 88 | 38 |
| Transfers | 26 | 10 |
Related inspections & investigations
Safety 4
· Respect 4
· Activity 4
· Release 3
Mark Jones · Natural causes
Haifong Bian · Natural causes
Other reports for Oakwood
· Self-harm 1,392
· Concerns
Population 2,135
· Self-harm 1,366
· Concerns
Population 2,097
· Self-harm 1,388
· Concerns
Population 2,048
· Concerns
Population 2,047
· Self-harm 887
· Concerns
Population 2,060
· Self-harm 1,176
· Concerns