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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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20 Feb 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202315737) Case 202315737 · Information and data management The complaint is about the landlord’s handling of: The resident’s request under the Freedom of Information Act 2000. The resident’s … 20 Feb 2025 Partial Maladministration GreenSquareAccord Limited (202226726) Case 202226726 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) caused by a neighbour. Associated … 20 Feb 2025 Maladministration Hyde Housing Association Limited (202410454) Case 202410454 · Old Tenants Behaviour categories The landlord’s handling of the resident’s reports of anti social behaviour (ASB). 20 Feb 2025 Maladministration Jigsaw Homes Group Limited (202319303) Case 202319303 · Old Tenants Behaviour categories The complaint is about the landlord's handling of the resident's reports of a neighbour storing bulky items in the communal … 20 Feb 2025 Maladministration Karibu Community Homes Limited (202317421) Case 202317421 · Old Property Condition categories The complaint is about the landlord’s handling of an ant infestation. 20 Feb 2025 Maladministration Leeds City Council (202324820) Case 202324820 · Information and data management REPORT COMPLAINT 202324820 Leeds City Council 20 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Feb 2025 Maladministration London Borough of Brent (202319729) Case 202319729 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to reports of noise from a lift in the adjoining property. This report … 20 Feb 2025 Maladministration London Borough of Ealing (202341189) Case 202341189 · Managing Relations The complaint is about the landlord’s handling of: Reports of a rodent infestation at the property. The resident’s concerns regarding … 20 Feb 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202213537) Case 202213537 · Old Complaints Handling categories The complaint is about the landlord’s handling of resident’s report of repairs needed in the property. The Ombudsman has also … 20 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202222811) Case 202222811 · Occupancy Rights REPORT COMPLAINT 202222811 London & Quadrant Housing Trust (L&Q) 20 February 2025 Our approach The Housing Ombudsman’s approach to investigating … 20 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202312081) Case 202312081 · Financial The complaint is about the landlord’s handling of: A missed appointment. Kitchen units being in disrepair and pest concerns. Repairs … 20 Feb 2025 Maladministration Orbit Group Limited (202316893) Case 202316893 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roof repairs due to an intermittent leak. The associated complaint. 20 Feb 2025 Partial Maladministration Rotherham Metropolitan Borough Council (202316705) Case 202316705 · Old Complaints Handling categories The complaint is about the landlord’s decision to repair the living room windows and not replace them. This Service has … 20 Feb 2025 Outside Jurisdiction Southwark Council (202227222) Case 202227222 · Old Property Condition categories The complaint is about the landlord’s handling of major works and associated repairs. 20 Feb 2025 Reasonable Redress Stonewater Limited (202311789) Case 202311789 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of pest control issues. 20 Feb 2025 Maladministration The Guinness Partnership Limited (202309509) Case 202309509 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report that an electrical cable was incorrectly supplying electricity from … 19 Feb 2025 Maladministration Irwell Valley Housing Association Limited (202414276) Case 202414276 · Information and data management The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has … 19 Feb 2025 Partial Maladministration Nottingham Community Housing Association Limited (202315244) Case 202315244 · Financial The complaint is about: An increase in the resident’s service charge. The landlord’s response to the resident’s report of a … 19 Feb 2025 Maladministration Orbit Group Limited (202230007) Case 202230007 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s request for repairs to the kitchen drawers. the associated complaint. 19 Feb 2025 Reasonable Redress Orbit Group Limited (202307509) Case 202307509 · Old Property Condition categories This complaint is about landlord’s handling of repairs related to leaks at the resident’s home. 19 Feb 2025 No Maladministration Southwark Council (202234723) Case 202234723 · Managing Relations The complaint is about the landlord's response to the resident’s concerns about: The suitability and qualifications of its contractors. Its … 19 Feb 2025 No Maladministration Sovereign Network Group (202300796) Case 202300796 · Moving/Buying/Selling Home The complaint is about the landlord's handling of reports of a smell in the property. 19 Feb 2025 No Maladministration TBG Open Door Limited (202316362) Case 202316362 · Financial REPORT COMPLAINT 202316362 TBG Open Door Limited 19 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 19 Feb 2025 Maladministration Welwyn Hatfield Borough Council (202218237) Case 202218237 · Old Property Condition categories This complaint is about the landlord's handling of the resident’s request for compensation after it plumbed his toilet into a … 19 Feb 2025 Maladministration Welwyn Hatfield Borough Council (202334065) Case 202334065 · Old Complaints Handling categories The complaint is about the landlord’s handling of: record keeping. damp and mould at the resident’s property. the resident’s complaint. 18 Feb 2025 Mediation Amplius Living (202311863) Case 202311863 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 18 Feb 2025 Partial Maladministration Bournemouth, Christchurch and Poole Council (202232665) Case 202232665 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Concerns about staff conduct. This … 18 Feb 2025 Maladministration City of Doncaster Council (202339564) Case 202339564 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s concerns regarding works required to the windows in the property. … 18 Feb 2025 Maladministration Clarion Housing Association Limited (202312013) Case 202312013 · Managing Relations The complaint is about the landlord’s response to: The resident’s: Concerns about the communal lift. Complaint about a staff member. … 18 Feb 2025 Partial Maladministration Connexus Homes Limited (202311069) Case 202311069 · Financial The complaint is about the landlord’s handling of the resident’s reports that: A tile had come off the roof. The … 18 Feb 2025 No Maladministration Incommunities Limited (202310528) Case 202310528 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 18 Feb 2025 Maladministration Incommunities Limited (202315840) Case 202315840 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of antisocial behaviour at or near the property. The Ombudsman has … 18 Feb 2025 Partial Maladministration Islington Council (202303962) Case 202303962 · Financial The complaint is about the landlord’s response to the resident’s: Concerns regarding the condition of the property on letting. Reports … 18 Feb 2025 Outside Jurisdiction London Borough of Camden Council (202305961) Case 202305961 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould. Handling of various estate … 18 Feb 2025 Partial Maladministration London Borough of Hackney (202342205) Case 202342205 · Local Authority / ALMO or TMO The complaint is about: the impact of repair issues on the resident’s household’s health. the landlord’s handling of: repairs to … 18 Feb 2025 Maladministration London & Quadrant Housing Trust (202318787) Case 202318787 · Old Complaints Handling categories The complaint is about the level of compensation offered by the landlord following planned works. The Ombudsman has also considered … 18 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202314074) Case 202314074 · Estate Management This complaint is about the landlord’s: Response to the resident’s reports that he was unable to access his garage and … 18 Feb 2025 Mediation Metropolitan Thames Valley Housing (MTV) (202316978) Case 202316978 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for additional support. Report of staff conduct. 18 Feb 2025 No Maladministration Mid Devon District Council (202304164) Case 202304164 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and hate crimes. Concerns about … 18 Feb 2025 No Maladministration Odu-Dua Housing Association Limited (202317449) Case 202317449 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s transfer application. 18 Feb 2025 Reasonable Redress Peabody Trust (202213232) Case 202213232 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports about the upkeep of the communal grounds and facilities. … 18 Feb 2025 Partial Maladministration Peabody Trust (202300324) Case 202300324 · Financial The complaint is about the landlord’s: Offer of compensation to the resident. Handling of the resident’s complaint. 18 Feb 2025 Reasonable Redress Progress Housing Association Limited (including Reside Housing) (202309317) Case 202309317 · Financial The complaint is about the landlord’s handling of the resident’s reports of discrepancies on her rent account, resulting in poor … 18 Feb 2025 Partial Maladministration Sanctuary Housing Association (202327534) Case 202327534 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The installation of loft insulation and the resident’s request for a new … 18 Feb 2025 Partial Maladministration Sanctuary Housing Association (202418136) Case 202418136 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to a bedroom window. Reports of damp and mould. The Ombudsman … 18 Feb 2025 Mediation The Guinness Partnership Limited (202206388) Case 202206388 · Old Property Condition categories The complaint is about the landlord’s handling of: The resident’s reports of issues with the storage heaters. The associated complaint. 18 Feb 2025 Maladministration The Guinness Partnership Limited (202228624) Case 202228624 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 18 Feb 2025 No Maladministration The Guinness Partnership Limited (202231653) Case 202231653 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for a management transfer. … 18 Feb 2025 Maladministration Waltham Forest Council (202331257) Case 202331257 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a bird in the chimney and chimney repairs. 17 Feb 2025 Maladministration A2Dominion Housing Group Limited (202316314) Case 202316314 · Financial The complaint is about the landlord’s: