Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2025 ×

Showing 5,432 of 16,595 decisions

Decisions

Most recent first
24 Feb 2025 Mediation Amplius Living (202216778) Case 202216778 · Old Property Condition categories The complaint is about the landlord’s handling of repairs at the property. 24 Feb 2025 No Maladministration Chelmer Housing Partnership Limited (202417572) Case 202417572 · Old Estate Management categories The complaint is about: The landlord's handling of the resident’s reports of anti-social behaviour (ASB). The landlord's handling of the … 24 Feb 2025 Maladministration Christian Action (Enfield) Housing Association Limited (202337945) Case 202337945 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from her neighbours. Request for … 24 Feb 2025 No Maladministration Citizen Housing (202316101) Case 202316101 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s concerns regarding a leak affecting the communal area and the … 24 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202314967) Case 202314967 · Financial The complaint is about: The landlord's handling of the resident's concerns about the condition of the property when let. The … 24 Feb 2025 Maladministration Colchester City Council (202232634) Case 202232634 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of multiple repairs to his home. 24 Feb 2025 Maladministration GreenSquareAccord Limited (202233697) Case 202233697 · Financial The complaint is about the landlord’s: Response to the resident’s queries about her rent account and service charge. Complaint handling. 24 Feb 2025 Mediation Hexagon Housing Association Limited (202230630) Case 202230630 · Estate Management The complaint is about: The landlord’s provision of ground maintenance and cleaning, for which the resident pays a service charge. … 24 Feb 2025 Partial Maladministration Heylo Housing Registered Provider Limited (202228117) Case 202228117 · For profit The complaint is about the landlord’s handling of the resident’s: Reports that construction on the estate was disturbing him and … 24 Feb 2025 Maladministration Islington Council (202228839) Case 202228839 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of noise transference from the property above. Complaint handling. 24 Feb 2025 Partial Maladministration Karbon Homes Limited (202313549) Case 202313549 · Managing Relations The complaint is about the landlord’s: Decision to take legal proceedings to gain possession of the resident’s home. Handling of … 24 Feb 2025 Severe Maladministration Kirklees Council (202317062) Case 202317062 · Old Property Condition categories The complaint is about the landlord’s handling of subsidence reports. 24 Feb 2025 Maladministration Lewisham Council (202319211) Case 202319211 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of a leak. The Ombudsman has also considered the landlord’s handling … 24 Feb 2025 Partial Maladministration LiveWest Homes Limited (202412672) Case 202412672 · Old Moving to a Property categories The complaint is about the landlord’s response to: The resident’s request to be moved from the property. The resident’s reports … 24 Feb 2025 Maladministration London Borough of Harrow (202346881) Case 202346881 · Old Complaints Handling categories The complaint is about the landlord’s handling of leaks, damp and mould. The Ombudsman has also assessed the landlord’s complaint … 24 Feb 2025 Partial Maladministration London Borough of Lewisham (202321029) Case 202321029 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of a burst stack pipe. Request for reimbursement for … 24 Feb 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202316191) Case 202316191 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about staff behaviour. The landlord’s complaint handling is also … 24 Feb 2025 Maladministration Notting Hill Genesis (NHG) (202217622) Case 202217622 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about items left in the communal hallway. The Ombudsman … 24 Feb 2025 Reasonable Redress Notting Hill Genesis (NHG) (202314025) Case 202314025 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of leaks and a request to repair damage caused … 24 Feb 2025 No Maladministration Onward Homes Limited (202312839) Case 202312839 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s request for a management move or a decant following his … 24 Feb 2025 No Maladministration Platform Housing Group Limited (202315194) Case 202315194 · Financial The complaint is about: The landlord’s handling of the repairs to the resident’s front door and the replacement of the … 24 Feb 2025 Maladministration Platform Housing Group Limited (202414727) Case 202414727 · Old Property Condition categories The complaint is about the landlord’s handling of repairs at the property. 24 Feb 2025 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202331524) Case 202331524 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports about communal lighting. Reports of leaks, damp and mould, … 24 Feb 2025 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202341674) Case 202341674 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A loss of heating and hot water. Lift repairs. The resident’s concerns … 24 Feb 2025 No Maladministration Raven Housing Trust Limited (202313484) Case 202313484 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s concerns regarding the removal of ivy and fencing work. 24 Feb 2025 Maladministration Shepherds Bush Housing Association Limited (202318813) Case 202318813 · Old Estate Management categories The complaint is about the landlord’s response to the resident’s concerns in relation to changing the communal door lock. 24 Feb 2025 Maladministration Southwark Council (202403907) Case 202403907 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: reimbursement payments to the resident for running costs associated with its dehumidifier. … 24 Feb 2025 Reasonable Redress Sovereign Network Group (202315568) Case 202315568 · Old Moving to a Property categories The complaint is about the landlord’s handling of a property transfer offer. 24 Feb 2025 Partial Maladministration Sovereign Network Group (202340976) Case 202340976 · Financial The complaint is about the landlord’s: Handling of a payment from an insurance claim in 2023. Response to repair issues … 24 Feb 2025 Partial Maladministration Stonewater Limited (202310119) Case 202310119 · Financial The complaint is about the landlord’s handling of service charge queries. The Ombudsman has also considered the landlord’s complaint handling. 24 Feb 2025 Maladministration The Guinness Partnership Limited (202234598) Case 202234598 · Information and data management The complaint is about the landlord’s response to the resident’s reports of: Leaks in the carpark. Leaks on the balcony. … 24 Feb 2025 Maladministration The Riverside Group Limited (202307138) Case 202307138 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s concerns about the boiler, including her request that it be … 24 Feb 2025 Maladministration Vivid Housing Limited (202328542) Case 202328542 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould repairs at the property. The Ombudsman has also looked … 21 Feb 2025 Partial Maladministration Brighter Places (202406094) Case 202406094 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s … 21 Feb 2025 Maladministration Clarion Housing Association Limited (202307943) Case 202307943 · Old Complaints Handling categories The complaint is about the landlord’s handling of issues with the lifts in the building. The Ombudsman has also considered … 21 Feb 2025 Maladministration Estuary Housing Association Limited (202313827) Case 202313827 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a roof leak into the loft. The Ombudsman … 21 Feb 2025 Reasonable Redress Incommunities Limited (202311083) Case 202311083 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance and antisocial behaviour (ASB). 21 Feb 2025 Partial Maladministration Islington Council (202336503) Case 202336503 · Old Property Condition categories The complaint is about the landlord’s handling of: Repairs to the building which caused water ingress to the resident’s property … 21 Feb 2025 Reasonable Redress London Borough of Barnet (202312816) Case 202312816 · Old Complaints Handling categories The complaint is about the landlords handling of repairs to plasterwork in the property. The Ombudsman has also considered the … 21 Feb 2025 Maladministration London Borough of Croydon (202338569) Case 202338569 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs in the resident’s property and handling of her request for a … 21 Feb 2025 Maladministration MHS Homes Ltd (202313074) Case 202313074 · Moving/Buying/Selling Home The complaint is about the resident’s concerns regarding information she was provided about the need for an external wall system … 21 Feb 2025 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202307090) Case 202307090 · Financial The complaint is about the landlord’s communication on rent increases and rent arrears. The Ombudsman is also investigating the landlord’s … 21 Feb 2025 Partial Maladministration Sanctuary Housing Association (202218853) Case 202218853 · Information and data management The complaint is about the landlord’s handling of reports of a leak from the above property, and the associated repairs. … 21 Feb 2025 Maladministration Sandwell Metropolitan Borough Council (202400656) Case 202400656 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) about the resident’s neighbour. The Ombudsman has … 21 Feb 2025 Maladministration Swindon Borough Council (202302293) Case 202302293 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns that the central heating system was defective, which had … 21 Feb 2025 Maladministration WATMOS Community Homes (202310312) Case 202310312 · Old Complaints Handling categories The complaint is about the landlord’s handling of leaks between February and June 2023. We have also investigated the landlord’s … 20 Feb 2025 Maladministration A2Dominion Housing Group Limited (202340173) Case 202340173 · Information and data management The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has … 20 Feb 2025 No Maladministration A2Dominion Housing Group Limited (202342967) Case 202342967 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: The resident's reports that scaffolding, window design and inadequate radiators caused ventilation … 20 Feb 2025 Maladministration East Midlands Housing Group Limited (202311856) Case 202311856 · Old Complaints Handling categories The complaint is about: The landlord’s handling of a leak. The landlord’s handling of damp and mould. The landlord’s offer … 20 Feb 2025 No Maladministration First Choice Homes Oldham Limited (202318258) Case 202318258 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s concerns about a neighbour’s dog.