Clarion Housing Association Limited (202316614)
The complaint is about the landlord’s handling of records relating to the resident. The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Connexus Homes Limited (202316468)
The complaint is about the landlord’s handling of: The replacement of the heating system and the resident’s reports of damp and mould. Request for soundproofing. Request for a replacement kitchen. The related complaint.
Connexus Homes Limited (202330013)
The complaint is about the landlord's: Response to the resident’s reports of damp and mould in the property. Complaint handling.
Hammersmith and Fulham Council (202309170)
The complaint is about the landlord’s handling of: The resident’s reports of outstanding repairs to a bin shed lock. The resident’s reports of outstanding repairs to an external gate. The resident’s complaint.
Hyde Housing Association Limited (202417447)
The complaint is about the landlord’s handling of: An emergency repair to the resident’s bathroom light. The resident’s reports of communal lighting repairs.
Leicester City Council (202319673)
The complaint is about the landlord’s response to the resident’s concerns about parking.
London & Quadrant Housing Trust (L&Q) (202311021)
The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance and anti-social behaviour (ASB). Staff misconduct. The Ombudsman has also considered the landlord’s complaint handling.
Newcastle City Council (202317600)
The complaint is about the landlord’s response to the resident’s concerns about dust from a demolition site. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202213353)
The complaint is about the landlord’s handling of repairs to communal lighting. The Ombudsman will also consider the associated complaint handling.
Royal Borough Of Greenwich (202234801)
The complaint is about the landlord’s response to the resident’s reports of: Water leaks from flooding and a blocked drain. Water leaks from a leaking roof and rainwater pipe. Damage caused to his property and personal possessions. The resident’s complaint.
Sanctuary Housing Association (202346145)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and communication from the Housing Officer (HO). Request for a move to another property. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202412654)
The complaint is about the landlord’s handling of the resident’s: Concerns about damp and mould within the property. Request to transfer to another property. Associated complaint.
Sandwell Metropolitan Borough Council (202308659)
The complaint is about the landlord’s handling of: the resident’s reports of a lift breakdown. the resident’s request for emergency lift breakdown procedures if the lift were to break down again. the associated complaint.
Torus62 Limited (202314751)
The complaint is about the landlord’s handling of the resident’s concerns about a tree in a neighbouring property.
Hyde Housing Association Limited (202229500)
The complaint is about the landlords: Handling of the resident’s reports of repairs at the property. Complaint handling.
London & Quadrant Housing Trust (202305570)
The complaint is about: the level of service charges. the landlord’s management of the resident’s rent account.
Luton Borough Council (202234460)
The complaint is about the landlord’s handling of the resident’s queries about waste management charges.
Norwich City Council (202318315)
The complaint is about the landlord’s handling of repairs following a leak from the wet room.
Orbit Group Limited (202336916)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with doors in the property. Associated complaint.
Platform Housing Group Limited (202320150)
The complaint is regarding the landlord’s handling of the resident’s concerns about cleaning of communal areas.
Poplar Housing And Regeneration Community Association Limited (202323378)
The complaint is about the landlord’s handling of: The repair required to the resident’s boiler and the resident’s reported increase in energy usage. The resident’s issues with a decoration voucher. The Ombudsman has also considered the landlord’s complaint handling.
Redwing Living Limited (202319794)
REPORT COMPLAINT 202319794 Regenda Limited 7 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The Riverside Group Limited (202215835)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property and associated repairs. the associated complaint.
ForHousing Limited (202217774)
The complaint is about the landlord’s handling of: Repairs within the resident’s bathroom, including damp and mould. The resident’s complaint.
Harlow District Council (202127364)
This complaint is about the landlord’s response to the resident’s report that its operative had damaged a manhole cover.
London & Quadrant Housing Trust (L&Q) (202302237)
The complaint is about the landlord’s handling of the resident’s request for information about the replacement of the kitchen, bathroom, plumbing and electrics in the property. The Ombudsman has also considered the landlord’s complaint handling.
Newlon Housing Trust (202219557)
The complaint is about the landlord’s handling of:
Notting Hill Genesis (NHG) (202310838)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from the neighbour above. Concerns about staff conduct and missed appointments. Concerns about the layout of the kitchen and lack of a shower. Associated complaint.
Warwickshire Rural Housing Association Limited (202314335)
The complaint is about the landlord’s handling of repairs to a faulty boiler.
Aster Group Limited (202311926)
The complaint is about the landlord’s response to the resident’s requests for replacement garden fencing.
City of Westminster Council (202301766)
This complaint is about the landlord’s response to: The resident’s request to be rehoused. The resident’s reports about repairs, damage to personal belongings, and household vulnerabilities. The landlord's complaint handling.
Clarion Housing Association Limited (202403556)
The complaint is about the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202308949)
The complaint is about the landlord’s handling of the resident’s: Concerns about her rent account and payment plan. Associated complaint.
LiveWest Homes Limited (202314328)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202315205)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to a door, window, and water leak. Associated formal complaint.
Midland Heart Limited (202307288)
This complaint is about the landlord’s response to the resident’s concerns that it had been charging her service charges, that she had not agreed to, dating back to 2011.
One Vision Housing Limited (202316212)
The complaint is about the landlord’s handling of the resident’s reports of foul smells from drains in the property.
Progress Housing Association Limited (202315869)
The complaint is about the landlord’s handling of the resident’s request for CCTV footage.
Shepherds Bush Housing Association Limited (202225310)
The complaint is about the landlord’s response to requests for reimbursement for damaged possessions following a roof leak.
Stonewater Limited (202318414)
The complaint is about the landlord’s handling of the resident’s reports of a squirrel infestation.
Waltham Forest Council (202318206)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The resident’s request for a walk-in bath.
Wandsworth Council (202319783)
The complaint is about the landlord’s response to the resident’s: Request for a repair to her bathroom window. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Women’s Pioneer Housing Limited (202318731)
The complaint is about the landlord's handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about the neighbour’s CCTV. Associated complaint.
Eastlight Community Homes Limited (202313995)
The complaint is about the landlord’s handling of a leak in the resident’s property and the associated repairs.
East Midlands Housing Group Limited (202316707)
The complaint is about the landlord’s response to the resident’s complaint that his neighbour had cut down trees in a communal garden.
Home Group Limited (202323496)
The resident’s complaint is about the level of her service charge and quality of services provided.
Metropolitan Thames Valley Housing (MTV) (202320298)
The complaint is about the landlord’s handling of: The resident’s queries about her service charge account. The associated complaint.
Peabody Trust (202403150)
The complaint is about: The landlord’s handling of the residents’ report of a non-flushing toilet. The associated complaint handling.
Royal Borough Of Greenwich (202310421)
The complaint is about the landlord’s handling of: An error on the resident’s tenancy agreement which impacted her mutual exchange application. The associated complaint.
Torus62 Limited (202232490)
The complaint is about the landlord’s handling of the resident’s: Report that a patch of land bordering the property is in poor condition, and that this has led to maintenance issues and an infestation of rats. Associated formal complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)