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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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25 Feb 2025 No Maladministration Anchor Hanover Group (202223058) Case 202223058 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Staff conduct concerns. 25 Feb 2025 Partial Maladministration Anchor Hanover Group (202318755) Case 202318755 · Estate Management The resident’s complaint is about the landlord’s: Licensing of parking bays. Response to his concerns about alterations to the layout … 25 Feb 2025 Partial Maladministration Birmingham City Council (202304897) Case 202304897 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report of a mice infestation in the block. Associated formal … 25 Feb 2025 Partial Maladministration Bolton at Home Limited (202230739) Case 202230739 · Financial The complaint is about the landlord’s handling of: The resident’s request for a reimbursement of costs to replace fencing. The … 25 Feb 2025 Partial Maladministration Central Bedfordshire Council (202318358) Case 202318358 · Health and Safety (inc. building safety) The landlord’s responses to the resident’s complaints about: His heating and hot water. Work to the boiler and a gas … 25 Feb 2025 Maladministration Cheltenham Young Men’s Christian Association (202310974) Case 202310974 · Abbeyfield The complaint is about the landlord’s response to the resident’s reports about staff conduct. The Ombudsman has also considered the … 25 Feb 2025 No Maladministration Citizen Housing Group Limited (202302810) Case 202302810 · Old Moving to a Property categories The complaint is about the landlord’s response to the resident’s request for a transfer. 25 Feb 2025 Maladministration Citizen Housing Group Limited (202316638) Case 202316638 · Old Tenants Behaviour categories This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and request for an electronic … 25 Feb 2025 No Maladministration Clarion Housing Association Limited (202223711) Case 202223711 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise disturbance. The resident’s request for repairs. Reports … 25 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202306996) Case 202306996 · Financial The complaint is about: The landlord’s handling of the resident’s requests for information about the service charge. The landlord’s response … 25 Feb 2025 Maladministration Clarion Housing Association Limited (202311551) Case 202311551 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of drainage problems. 25 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202319186) Case 202319186 · Moving/Buying/Selling Home The complaint is about reported delays in communication from the landlord during the sale of the shared-ownership property, and the … 25 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202401797) Case 202401797 · Old Complaints Handling categories The complaint concerns the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the … 25 Feb 2025 Maladministration Cobalt Housing Limited (202318032) Case 202318032 · Old Property Condition categories The complaint relates to the landlord’s response to the resident’s concerns about damp. 25 Feb 2025 Maladministration Cobalt Housing Limited (202319550) Case 202319550 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of: Rat droppings in the loft. Issues with the … 25 Feb 2025 Partial Maladministration Cross Keys Homes Limited (202205537) Case 202205537 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: rent antisocial behaviour (ASB) and noise nuisance the radiator a heat/carbon … 25 Feb 2025 Severe Maladministration Haringey London Borough Council (202411782) Case 202411782 · Old Property Condition categories The complaint is about the landlord’s handling of reports of a leak from the roof and subsequent damp and mould. 25 Feb 2025 Maladministration Homes Plus Limited (202311851) Case 202311851 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports about loss of heating and hot water. This Service … 25 Feb 2025 Reasonable Redress Islington Council (202318442) Case 202318442 · Old Property Condition categories This complaint is about how the landlord handled a leak into the resident’s property. 25 Feb 2025 Outside Jurisdiction Islington Council (202333414) Case 202333414 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s rehousing application. 25 Feb 2025 No Maladministration LiveWest Homes Limited (202214073) Case 202214073 · Estate Management The complaint is about the landlord’s handling of reports of inappropriate parking. 25 Feb 2025 No Maladministration London Borough of Barnet (202305686) Case 202305686 · Local Authority / ALMO or TMO The complaint is about the landlord’s installation of a new kitchen in the resident’s property. 25 Feb 2025 Maladministration London Borough of Camden Council (202318181) Case 202318181 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of leaks, damp and mould and the associated works. The resident’s … 25 Feb 2025 No Maladministration London Borough of Islington (202301133) Case 202301133 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of reports of inappropriate motorbike parking. Handling of reports of a leak on … 25 Feb 2025 Maladministration London Borough of Lewisham (202409565) Case 202409565 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for a kitchen fire door. The landlord’s handling of … 25 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202312433) Case 202312433 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s kitchen cupboard repairs. The Ombudsman has also assessed the landlord’s … 25 Feb 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202318063) Case 202318063 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Snagging issues at the property. Information given to the resident about the … 25 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202415285) Case 202415285 · Moving/Buying/Selling Home The complaint is about the length of time taken by the landlord to carry out an intrusive survey and provide … 25 Feb 2025 Partial Maladministration Nottingham Community Housing Association Limited (202321189) Case 202321189 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and noise. Request for a … 25 Feb 2025 Partial Maladministration Notting Hill Genesis (NHG) (202313540) Case 202313540 · Financial The complaint is about the landlord's handing of: the resident's request for compensation, following a flood. the associated complaint. 25 Feb 2025 Maladministration One Housing Group Limited (202409695) Case 202409695 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water at her property. … 25 Feb 2025 Partial Maladministration Onward Homes Limited (202308587) Case 202308587 · Estate Management The resident’s complaint is about the landlord’s handling of her reports: It had failed to carry out grounds maintenance. Of … 25 Feb 2025 Partial Maladministration Peabody Trust (202201272) Case 202201272 · Financial This complaint is about the landlord’s response to the resident’s: Concerns about the security at their block. Request for the … 25 Feb 2025 Partial Maladministration Peabody Trust (202213984) Case 202213984 · Old Complaints Handling categories The complaint is about the landlord’s handling of the leaseholder’s report of a leak. The Ombudsman has also considered the … 25 Feb 2025 Reasonable Redress Richmond Housing Partnership Limited (202305144) Case 202305144 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s requests for it to: Repair the front door. Repair a … 25 Feb 2025 No Maladministration Rochdale Boroughwide Housing Limited (202307054) Case 202307054 · Financial The complaint is about the landlord’s response to the resident’s complaint about his rent accounts and arrears. 25 Feb 2025 Maladministration Royal Borough Of Greenwich (202336741) Case 202336741 · Old Tenants Behaviour categories The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour. 25 Feb 2025 Partial Maladministration Salix Homes Limited (202301576) Case 202301576 · Estate Management The complaint is about: Increases in rent and service charges from 2021 onwards. The landlord's response to the resident’s reports … 25 Feb 2025 Partial Maladministration Somerset Council (202313492) Case 202313492 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: scheduling the resident's gas safety check appointments. the resident's vulnerabilities while dealing … 25 Feb 2025 Partial Maladministration Southern Housing (202216747) Case 202216747 · Estate Management The complaint is about: The level of increase in rent and service charges. The landlord’s handling of the resident’s report … 25 Feb 2025 Partial Maladministration Southward Housing Co-operative Limited (202215781) Case 202215781 · Financial The complaint is about the landlord’s handling of the resident’s requests for reimbursement for the communal lighting and smoke alarm. … 25 Feb 2025 Maladministration Southwark Council (202333479) Case 202333479 · Old Complaints Handling categories The complaint is about the landlord’s: handling of reports of leaks, damp and mould and associated repairs. complaint handling. 25 Feb 2025 Maladministration The Guinness Partnership Limited (202300833) Case 202300833 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Service has also considered … 25 Feb 2025 Partial Maladministration The Guinness Partnership Limited (202320307) Case 202320307 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the: Resident’s concerns about the neighbour’s closed circuit television (CCTV). Resident’s reports … 25 Feb 2025 Maladministration Thrive Homes Limited (202308302) Case 202308302 · Old Estate Management categories The complaint is about the landlord’s handling of: Repairs to: The communal front and back doors. A wall within the … 25 Feb 2025 Maladministration Tower Hamlets Community Housing (202410129) Case 202410129 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to: Reports of damp and mould. Concerns about asbestos. The landlord’s complaint handling … 25 Feb 2025 Maladministration Waltham Forest Council (202413799) Case 202413799 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of water ingress and leaks into her property, and … 25 Feb 2025 Maladministration Winchester City Council (202315836) Case 202315836 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of repairs following a mutual exchange. The Ombudsman has considered the landlords handling … 25 Feb 2025 Maladministration Yorkshire Housing Limited (202312628) Case 202312628 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also investigated the … 24 Feb 2025 Maladministration Accent Housing Limited (202309845) Case 202309845 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak and damage to the living room …