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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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27 Feb 2025 Partial Maladministration Wandle Housing Association Limited (202405860) Case 202405860 · Financial The complaint is about the landlord’s: oversight of communal repairs. response to the resident’s concerns about communal cleaning. scrutiny of … 27 Feb 2025 Maladministration Wandle Housing Association Limited (202413934) Case 202413934 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: an electrical inspection test. the resident’s complaint. 27 Feb 2025 No Maladministration West Kent Housing Association (202317695) Case 202317695 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of a leak. 27 Feb 2025 Partial Maladministration West Northamptonshire Council (202213917) Case 202213917 · Financial The complaint is about: A claim decision for damages caused by a flood. The level of support the landlord gave … 27 Feb 2025 Reasonable Redress Westward Housing Group Limited (202312923) Case 202312923 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct and its subsequent offer of … 27 Feb 2025 Maladministration Women’s Pioneer Housing Limited (202316698) Case 202316698 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) causing health and safety risks. … 27 Feb 2025 Maladministration Your Housing Group Limited (202226197) Case 202226197 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould at the property. The … 26 Feb 2025 Partial Maladministration Amplius Living (202322334) Case 202322334 · Old Property Condition categories The complaint is about the landlord’s handling of: The resident’s reports of multiple repairs in the property. The resident’s report … 26 Feb 2025 No Maladministration Bromford Housing Group Limited (202311117) Case 202311117 · Financial The complaint is about the landlord’s handling of a roof replacement and its request that the resident paid a contribution … 26 Feb 2025 Partial Maladministration Citizen Housing (202314171) Case 202314171 · Old Complaints Handling categories The complaint concerns the landlord’s: Handling of the resident’s reports of repairs. Handling of cancelled appointments and delays. Complaints handling. 26 Feb 2025 No Maladministration Citizen Housing (202315479) Case 202315479 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Request to reimburse the insurance excess … 26 Feb 2025 Maladministration Clarion Housing Association Limited (202317755) Case 202317755 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and harassment. We have also … 26 Feb 2025 Maladministration Estuary Housing Association Limited (202404885) Case 202404885 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of repairs to the hot water system. 26 Feb 2025 No Maladministration Gloucester City Homes Limited (202316835) Case 202316835 · Financial The complaint is about the landlord’s actions in recovering rent arrears from the resident. 26 Feb 2025 Maladministration Jigsaw Homes Group Limited (202403194) Case 202403194 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. This report also considers the … 26 Feb 2025 Partial Maladministration Lambeth Council (202311160) Case 202311160 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak from the property above in December 2022 and water damage, … 26 Feb 2025 Partial Maladministration Leeds City Council (202319704) Case 202319704 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s concerns about: his housing banding. the events surrounding the viewing … 26 Feb 2025 Reasonable Redress LiveWest Homes Limited (202317217) Case 202317217 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports concerning its member of staff’s conduct. 26 Feb 2025 Severe Maladministration London Borough of Islington (202319984) Case 202319984 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak. 26 Feb 2025 Severe Maladministration London Borough of Lewisham (202346715) Case 202346715 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a loss of hot water. 26 Feb 2025 Partial Maladministration London Borough of Wandsworth (202411146) Case 202411146 · Estate Management The complaint is about: The time taken for the landlord to install a positive input ventilation (PIV) at the property. … 26 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (202409857) Case 202409857 · Financial The resident’s complaint is about the landlord’s handling of: A leak in the property. Associated repairs following the leak. Damp … 26 Feb 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202318342) Case 202318342 · Estate Management The complaint is about the landlord’s handling of: The removal of the resident’s vehicle. The associated complaint. 26 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202300164) Case 202300164 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the communal door entry system. The associated formal complaint. 26 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202313359) Case 202313359 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the heating system. The associated complaint. 26 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202319715) Case 202319715 · Old Complaints Handling categories The complaint is about the landlord’s response to resident’s reports of a lack of heating and hot water. The Ombudsman … 26 Feb 2025 Maladministration Midland Heart Limited (202311497) Case 202311497 · Old Property Condition categories This complaint is about the landlord’s handling of reports about drainage issues and subsequent repairs in the resident’s property. 26 Feb 2025 Partial Maladministration Notting Hill Genesis (NHG) (202218255) Case 202218255 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs within the resident’s property, including damp and mould. The resident’s complaint. 26 Feb 2025 Maladministration Notting Hill Genesis (NHG) (202313885) Case 202313885 · Old Complaints Handling categories The complaint is about the landlord’s response to: Water damage associated with a fire at the block. A leak at … 26 Feb 2025 Maladministration Octavia Housing (202339687) Case 202339687 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns over: The condition of his windows. Recurrent leaks and … 26 Feb 2025 Maladministration One Housing Group Limited (202331504) Case 202331504 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of works required to the radiators in the property. … 26 Feb 2025 Maladministration Origin Housing Limited (202223948) Case 202223948 · Old Complaints Handling categories The complaint is about the landlord's response to the resident's: reports of antisocial behaviour (ASB) and request for compensation. complaint. 26 Feb 2025 Outside Jurisdiction Origin Housing Limited (202304044) Case 202304044 · Financial The complaint is about the landlord’s handling of the resident’s request for a refund of a rent advance paid in … 26 Feb 2025 Maladministration Peabody Trust (202201267) Case 202201267 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: repair to the boiler and central heating system. associated complaint. 26 Feb 2025 Partial Maladministration Peabody Trust (202320114) Case 202320114 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: concerns about the proposed dates for cyclical works . complaint. 26 Feb 2025 Reasonable Redress Places for People Group Limited (202223965) Case 202223965 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the resident’s stairlift. Complaint handling. 26 Feb 2025 Maladministration Plymouth Community Homes Limited (202400872) Case 202400872 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of a leak. This Service has also considered the … 26 Feb 2025 Partial Maladministration Southern Housing (202231795) Case 202231795 · Old Complaints Handling categories This complaint is about the landlord’s handling of: Repairs to the resident’s staircase. The associated complaint. 26 Feb 2025 Severe Maladministration Southern Housing (202321554) Case 202321554 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s concerns about damp, mould, and associated repairs. We have also … 26 Feb 2025 Reasonable Redress Sovereign Network Homes (Former Network Homes) (202315902) Case 202315902 · Old Complaints Handling categories The complaint is about: The landlord's handling of the resident’s reports of repairs to the balcony door lock. The landlord’s … 26 Feb 2025 No Maladministration Stoke-on-Trent City Council (202316585) Case 202316585 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of noise from contractors outside his property and the … 26 Feb 2025 Maladministration Stonewater Limited (202318312) Case 202318312 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request to replace the heating system and improve the property’s … 26 Feb 2025 Maladministration The Guinness Partnership Limited (202300328) Case 202300328 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the bathroom. 26 Feb 2025 Maladministration The Riverside Group Limited (202317327) Case 202317327 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request for reasonable adjustments. The Ombudsman has also considered the … 26 Feb 2025 Partial Maladministration The Riverside Group Limited (202318297) Case 202318297 · Information and data management The complaint is about the landlord’s handling of: The resident’s request about a named operative attending his property. A ‘warning … 26 Feb 2025 Reasonable Redress Together Housing Association Limited (202301946) Case 202301946 · Estate Management This complaint is about the landlord’s handling of the resident’s reports of problems with the car parking facilities and her … 26 Feb 2025 Partial Maladministration Wandle Housing Association Limited (202347808) Case 202347808 · Old Complaints Handling categories The complaint is about the landlord’s handling of: cyclical repairs to the resident’s bathroom. repairs to the fence. the resident’s … 26 Feb 2025 Maladministration Wythenshawe Community Housing Group Limited (202315208) Case 202315208 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about a neighbour’s driveway. We have also investigated the … 26 Feb 2025 Partial Maladministration Yorkshire Housing Limited (202229983) Case 202229983 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of defects and an incident with the resident’s partner … 25 Feb 2025 Partial Maladministration Accent Housing Limited (202318044) Case 202318044 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of electric repairs in the resident’s home. Handling of the associated complaint.