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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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27 Feb 2025 Maladministration Abri Group Limited (202318461) Case 202318461 · Financial The complaint is about the landlord’s response to the resident’s request for compensation due to failings in its handling of … 27 Feb 2025 Maladministration Amplius Living (202318404) Case 202318404 · Estate Management The complaint is about the landlord’s response to the resident’s: Request for information about the grounds maintenance contract. Request for … 27 Feb 2025 Maladministration BHT Sussex (202317705) Case 202317705 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 27 Feb 2025 Maladministration Birmingham City Council (202231444) Case 202231444 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to: The wet room Shower. Drainage. The heating/boiler. The Ombudsman has … 27 Feb 2025 Maladministration Birmingham City Council (202313822) Case 202313822 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Associated complaint. 27 Feb 2025 Maladministration Birmingham City Council (202318668) Case 202318668 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of an overgrown embankment impacting her garden. 27 Feb 2025 Maladministration Citizen Housing (202317688) Case 202317688 · Occupancy Rights The complaint is about the disposal of the resident’s belongings, following an eviction. We have also investigated the landlord’s complaint … 27 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202217128) Case 202217128 · Financial The complaint is about the landlord’s: Handling of repairs to gutters, boiler, and radiators. Response to concerns about the conduct … 27 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202234694) Case 202234694 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the property’s front door. Complaint handling. 27 Feb 2025 Maladministration Derby City Council (202300055) Case 202300055 · Local Authority / ALMO or TMO The complaint is regarding the landlord’s handling of the resident’s requests for it to install CCTV. 27 Feb 2025 Maladministration Epping Forest District Council (202317860) Case 202317860 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports about the loss of hot water. 27 Feb 2025 Reasonable Redress Flagship Housing Group Limited (202317828) Case 202317828 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about the property condition. 27 Feb 2025 Partial Maladministration Golding Homes Limited (202318490) Case 202318490 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns over car parking outside her house. Concerns about a … 27 Feb 2025 Partial Maladministration GreenSquareAccord Limited (202316198) Case 202316198 · Information and data management The complaint is about the landlord’s response to the resident’s request for replacement doors. The Ombudsman has also considered the … 27 Feb 2025 Partial Maladministration Hammersmith and Fulham Council (202332670) Case 202332670 · Old Complaints Handling categories REPORT COMPLAINT 202332670 Hammersmith and Fulham Council 26 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 27 Feb 2025 Maladministration Haringey London Borough Council (202213901) Case 202213901 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Report of damp and mould within her property. Concerns about … 27 Feb 2025 Maladministration Harlow District Council (202420764) Case 202420764 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about recurring leaks into the property. The Ombudsman has … 27 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202223914) Case 202223914 · Old Complaints Handling categories The complaint is about the landlord’s decision not to apply for possession of a property on the estate where the … 27 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202227122) Case 202227122 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the leaseholder’s reports of: External cracks appearing at the property. Repairs to … 27 Feb 2025 Partial Maladministration Leeds City Council (202307483) Case 202307483 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of repairs to the front door of the property. … 27 Feb 2025 Partial Maladministration Lewisham Council (202405801) Case 202405801 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: reports of antisocial behaviour (ASB). reports that a neighbour sublet their property. … 27 Feb 2025 Partial Maladministration London Borough of Barking and Dagenham (202306194) Case 202306194 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: The offer of a property. The condition of … 27 Feb 2025 Outside Jurisdiction London Borough of Camden Council (202326928) Case 202326928 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 27 Feb 2025 Partial Maladministration London Borough of Camden Council (202410150) Case 202410150 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to communal areas. Repairs to the property. The resident’s reports of … 27 Feb 2025 Maladministration London Borough of Harrow (202317581) Case 202317581 · Financial The complaint is about the landlord’s handling of: The resident’s service charge information and services dispute. The resident’s complaint. There … 27 Feb 2025 Maladministration London Borough of Islington (202316876) Case 202316876 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to restrict the resident’s heating and hot water. 27 Feb 2025 No Maladministration London Borough of Waltham Forest (202418510) Case 202418510 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports that the landlord did not return some of his … 27 Feb 2025 No Maladministration London Borough of Waltham Forest (202419389) Case 202419389 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s report that he received a neighbour’s gas safety appointment letter … 27 Feb 2025 Partial Maladministration London Borough of Waltham Forest (202422442) Case 202422442 · Local Authority / ALMO or TMO The complaint is about: 27 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (202407290) Case 202407290 · Old Complaints Handling categories The complaint is about: the impact of repair issues on the health of the resident and his daughter. the landlord’s … 27 Feb 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202303026) Case 202303026 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of errors made on the service charge account. Concerns … 27 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202311723) Case 202311723 · Financial The complaint is about the landlord's handling of the leaseholder’s: Reports of errors made on the service charge account. Concerns … 27 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202314122) Case 202314122 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 27 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202318568) Case 202318568 · Old Complaints Handling categories The complaint is about the landlord’s handling of a kitchen installation. The Ombudsman has also considered the landlord’s complaint handling. 27 Feb 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202402841) Case 202402841 · Old Complaints Handling categories REPORT COMPLAINT 202402841 Metropolitan Thames Valley Housing (MTV) 27 February 2025 Our approach The Housing Ombudsman’s approach to investigating and … 27 Feb 2025 Partial Maladministration Midland Heart Limited (202315335) Case 202315335 · Financial The complaint is about the landlord’s handling of: The increase in service and rent charges. Notice to attend meetings. The … 27 Feb 2025 Maladministration Milton Keynes Council (202301815) Case 202301815 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s concerns about its decision to install new communal doors and … 27 Feb 2025 Partial Maladministration North Kesteven District Council (202314992) Case 202314992 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: The condition of nearby allotments. The condition of … 27 Feb 2025 Partial Maladministration North Northamptonshire Council (202309097) Case 202309097 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s: housing applications. reports of antisocial behaviour (ASB). reports of vandalism. … 27 Feb 2025 Partial Maladministration Notting Hill Genesis (202306812) Case 202306812 · Estate Management This complaint is about the landlord’s handling of: Repairs to the entry gates and intercom for the estate. The estate … 27 Feb 2025 Maladministration Notting Hill Genesis (NHG) (202307976) Case 202307976 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the … 27 Feb 2025 Partial Maladministration Orbit Group Limited (202304546) Case 202304546 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for reasonable adjustments. We have also investigated the landlord’s … 27 Feb 2025 Reasonable Redress Peabody Trust (202221599) Case 202221599 · Old Estate Management categories The resident’s complaint is about the landlord’s handling of issues he reported with the cleaning service in his building, including … 27 Feb 2025 No Maladministration Peabody Trust (202233849) Case 202233849 · Managing Relations The complaint is about: The landlord’s decision to nominate a staff member as a point of contact and the resident’s … 27 Feb 2025 Maladministration Sheffield City Council (202313567) Case 202313567 · Old Tenants Behaviour categories This complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. 27 Feb 2025 No Maladministration Somerset Council (202219254) Case 202219254 · Managing Relations The complaint is about the landlord’s handling of: repairs following a kitchen replacement. the associated complaint. 27 Feb 2025 Partial Maladministration Southwark Council (202401391) Case 202401391 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould. 27 Feb 2025 Partial Maladministration Sovereign Network Group (202302422) Case 202302422 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of loss of heating and hot water. Complaint handling. 27 Feb 2025 Maladministration Stonewater Limited (202309215) Case 202309215 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). This Service has also considered the … 27 Feb 2025 Reasonable Redress The Guinness Partnership Limited (202317224) Case 202317224 · Old Property Condition categories The complaint is about the landlord's response to the resident’s report of a leak in the communal area and request …