Haringey London Borough Council (202338838)
The complaint is about the landlord’s handling of: The replacement of a laminate flooring to reduce noise disturbance. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Irwell Valley Housing Association Limited (202323486)
REPORT COMPLAINT 202323486 Irwell Valley Housing Association Limited 18 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
London Borough of Enfield (202329814)
The complaint is about: The landlord’s response to the resident’s request for compensation for renovation works at her former property. The landlord’s response to the resident’s reports of a leak at her current property.
London Borough of Lambeth (202320737)
The complaint is about the landlord’s decision regarding the repair and replacement of windows in the resident’s property.
Mosscare St. Vincent’s Housing Group Limited (202325828)
The complaint is about the landlord’s response to the resident’s: reports of damp, mould, and outstanding repairs. complaint.
Notting Hill Genesis (NHG) (202342836)
The complaint is about automated messages sent to the resident by the landlord regarding rent arrears.
One Housing Group Limited (202412125)
The complaint is about the landlord’s response to the resident’s: reports of water ingress, damp, and outstanding repairs. complaint. This report has also considered the landlord’s record keeping.
Peabody Trust (202325455)
The resident’s complaint is about: The level of rent for the property. The landlord giving him a new tenancy agreement when he transferred to the property. The landlord’s complaint handling.
Peabody Trust (202327321)
The complaint is about the landlord’s response to the resident’s concerns about lift breakdowns.
Peabody Trust (202328183)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak entering the property. Service charge queries. We have also investigated the landlord’s complaint handling.
Platform Housing Group Limited (202402819)
The complaint is about the landlord’s handling of repairs to the resident’s chimney, outhouse doors, and treatment of mould in the bathroom.
The Guinness Partnership Limited (202306735)
The complaint is about the landlord’s handling of the resident’s queries about service charges. The Ombudsman has also investigated the landlord’s complaint handling.
Twenty11 Homes Ltd (202320501)
The complaint is about the landlord’s handling of damp and mould between September 2022 and July 2023.
Abri Group Limited (202319362)
The complaint is about the landlord's handling of the resident’s concerns relating to a neighbour’s video doorbell.
Bromford Housing Group Limited (202316787)
The complaint is about the landlord's handling of the signing of the tenancy agreement. We have also considered the landlord’s complaint handling.
Colchester City Council (202317518)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her property. Unacceptable staff conduct. Her request for reasonable adjustments. Unannounced visits from contractors to carry out works. The condition of her property, following a decant, including repairs to the heating system and damage …
Karibu Community Homes Limited (202312617)
The complaint is about the landlord’s handling of the resident’s reports of leaks, condensation, damp, and mould in her winter balcony.
Lambeth Council (202341381)
The complaint is about the landlord’s handling of the resident’s reports of a rodent infestation and the associated repairs to address the issue.
London & Quadrant Housing Trust (L&Q) (202229424)
The complaint is about the landlord’s handling of: Service charges relating to repairs to communal lights and pest control. The resident’s report of damage having been caused to her satellite dish by its contractors. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202308087)
The complaint concerns the landlord’s: Handling of the resident’s request for a replacement kitchen. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202306482)
The complaint is about the landlord’s: Level and increase of service charges. Handling of requests for information about service charges. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202319788)
The complaint is about the landlord’s handling of: the resident’s concerns about a repairs appointment. the subsequent complaint. We have also considered the landlord’s record keeping.
Metropolitan Thames Valley Housing (MTV) (202322638)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Notting Hill Genesis (NHG) (202322256)
The complaint is about the landlord’s: Response to the theft of the resident’s bicycle wheel from a communal storage unit. Handling of the complaint.
Ongo Homes Limited (202322948)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). We have also investigated the landlord’s complaint handling.
Paragon Asra Housing Limited (202302070)
The complaint is about the landlord’s refusal of the resident’s right to acquire application. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Peabody Trust (202304617)
The complaint is about the landlord’s: Response to the resident’s concerns about the property’s insulation. Complaint handling and customer service.
The Guinness Partnership Limited (202307786)
The complaint is about the landlord’s handling of: Fire alarm tests in the block. The resident’s reports of pests. The resident’s reports of damp, mould and foul-smelling odour.
A2Dominion Housing Group Limited (202321836)
The complaint is about the landlord’s handling of repairs to the bathroom.
Christian Action (Enfield) Housing Association Limited (202316097)
The complaint is about the landlord’s response to the resident’s: request for a stock condition survey request for bathroom repairs report of a leak The Ombudsman has also considered the landlord’s complaint handling.
Citizen Housing (202316111)
This complaint is about the landlord’s: Handling of outstanding repairs in the property. Staff conduct.
Cross Keys Homes Limited (202313867)
The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB) complaint handling
ForHousing Limited (202311294)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. A repair to the front door. The resident’s request for a new bathroom and kitchen. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Islington Council (202316141)
The complaint is about the landlord’s response to the resident’s: Reports of noise. Request for property improvements.
London Borough of Newham (202308669)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The Service has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202313077)
The complaint is about the landlord’s response to the resident’s request for soundproofing. We have also investigated the landlord’s complaint handling.
Nottingham Community Housing Association Limited (202327491)
The complaint is about: The landlord’s response to the resident’s concerns about her hallway being narrow. The landlord’s handling of the resident’s transfer application and its associated communication. We will also consider the landlord’s record keeping.
Notting Hill Genesis (NHG) (202326016)
The complaint is about the landlord’s handling of the resident’s reports that other tenants were throwing cigarette butts onto her balcony.
Paradigm Housing Group Limited (202317285)
The complaint is about the landlord’s handling of: Repairs to the communal gate. Service charges.
Platform Housing Group Limited (202331192)
The complaint is about the landlord’s handling of the resident’s request for a new bathroom.
Southwark Council (202323695)
The complaint is about the landlord’s handling of the resident’s reports about hot water outages in the property.
Stevenage Borough Council (202308854)
The complaint is about the landlord’s handling of the resident’s reports of: A draught in the property. Concerns about the installation of a positive input ventilation (PIV) unit and the increased cost of heating. We have also investigated the landlord’s complaint handling.
Stonewater Limited (202302280)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
The Guinness Partnership Limited (202313877)
The complaint is about the landlord’s handling of: The sale of the resident’s property. The associated complaint.
Vivid Housing Limited (202315915)
The complaint is about the landlord’s communication around its repair responsibilities. The Ombudsman has also considered the landlord’s complaint handling.
Accent Housing Limited (202319356)
The complaint is about the landlord’s handling of the resident’s: Request for a reimbursement of electricity charges. Reports of communication issues around day-to-day repairs and fire safety works. Reports of communal repairs. Concerns around fire safety. Reports of antisocial behaviour (ASB) in the communal area and request for CCTV. We …
Acis Group Limited (202319275)
The complaint is about the landlord’s handling of: The resident’s reports of a rodent infestation. The resident’s dissatisfaction with a contractor’s behaviour at the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Arun District Council (202330314)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and associated repairs within her property. Concerns about the cladding on the outside of the building. Associated complaint.
Basildon Borough Council (202304509)
The complaint is about the landlord’s handling of the resident’s: concerns regarding the condition of his property at sign up; reports of a leak, damp, and mould.
Citizen Housing (202225497)
The complaint is about the landlord’s response to reports of damage to the resident’s property because of a leak.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)