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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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28 Feb 2025 Reasonable Redress London Borough of Hackney (202227662) Case 202227662 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent repair issues. 28 Feb 2025 Partial Maladministration London Borough of Hackney (202308590) Case 202308590 · Estate Management The complaint is about the landlord’s: Response to concerns raised by the resident about issues reported to him by other … 28 Feb 2025 Maladministration London Borough of Harrow (202333489) Case 202333489 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour from her neighbour. Drainage issues. The … 28 Feb 2025 No Maladministration London Borough of Hillingdon (202204344) Case 202204344 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 28 Feb 2025 Maladministration London Borough of Lambeth (202316526) Case 202316526 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s request to assign his tenancy to his daughter. 28 Feb 2025 Maladministration London & Quadrant Housing Trust (202410480) Case 202410480 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Subsidence at the property. Repairs, including reports of a leak from the … 28 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202339743) Case 202339743 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of a noise nuisance. Request for triple glazing. The … 28 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202341681) Case 202341681 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of repairs to his kitchen following a leak, including … 28 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202343223) Case 202343223 · Managing Relations The complaint is about the landlord’s: handling of reported inappropriate conduct of its contractor. response to reports that the kitchen … 28 Feb 2025 Partial Maladministration North Northamptonshire Council (202338820) Case 202338820 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The annual gas safety check and the decision to apply for a … 28 Feb 2025 Partial Maladministration Notting Hill Genesis (NHG) (202214652) Case 202214652 · Occupancy Rights The complaint relates to: The landlord’s response to the resident’s concerns about: The garden boundary. Its handling of repairs, and … 28 Feb 2025 Maladministration Notting Hill Genesis (NHG) (202310923) Case 202310923 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request to replace the electrical heating system. Associated complaint. 28 Feb 2025 Partial Maladministration Notting Hill Genesis (NHG) (202316659) Case 202316659 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The repairs to the boiler and heating. The resident’s reports of damp … 28 Feb 2025 Partial Maladministration Orbit Group Limited (202306375) Case 202306375 · Estate Management The complaint is about the landlord’s: handling of communal grounds maintenance services. complaint handling. 28 Feb 2025 Maladministration Paradigm Housing Group Limited (202316689) Case 202316689 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of her repair requests following a mutual exchange. 28 Feb 2025 Maladministration Peabody Trust (202231396) Case 202231396 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of repairs to the taps in her property. 28 Feb 2025 Maladministration Peabody Trust (202231718) Case 202231718 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of repairs to the heating and hot water system. 28 Feb 2025 Maladministration Peabody Trust (202233695) Case 202233695 · Old Complaints Handling categories The complaint is about the landlord’s handling of the: Resident’s reports of a leak. Associated complaints. 28 Feb 2025 Reasonable Redress Peabody Trust (202316568) Case 202316568 · Financial The complaint is about the landlord’s handling of the resident’s concerns about its service charges including cost of communal lighting … 28 Feb 2025 No Maladministration Peabody Trust (202318876) Case 202318876 · Financial The complaint was about: The landlord’s response to the resident’s concerns about the quality of fire safety works, its contractors … 28 Feb 2025 Maladministration Peabody Trust (202331367) Case 202331367 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of subsidence, leaks, damp and mould and its proposed … 28 Feb 2025 No Maladministration Peabody Trust (202331774) Case 202331774 · Managing Relations The resident’s complaint is about the conduct of a staff member while handling an antisocial behaviour (ASB) case. 28 Feb 2025 Partial Maladministration Platform Housing Group Limited (202413460) Case 202413460 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of reports of a faulty boiler. Response to the resident’s request for compensation … 28 Feb 2025 Reasonable Redress Plus Dane Housing Limited (202303061) Case 202303061 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about asbestos removal at her property in April 2023. … 28 Feb 2025 Maladministration Plymouth Community Homes Limited (202316637) Case 202316637 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about the condition of the back garden. 28 Feb 2025 No Maladministration Richmond Housing Partnership Limited (202314623) Case 202314623 · Financial The complaint is about the landlord’s response to: The resident’s reports of: Drainage issues. Cracks in her property walls. Staff … 28 Feb 2025 Maladministration Richmond Housing Partnership Limited (202324361) Case 202324361 · Old Property Condition categories The complaint is regarding the landlord’s handling of repairs relating to damp and mould, windows and insulation. 28 Feb 2025 Partial Maladministration Richmond Housing Partnership Limited (202329984) Case 202329984 · Managing Relations The resident’s complaint is about the landlord’s handling of her reports of: Multiple outstanding repairs. Concerns about staff conduct. A … 28 Feb 2025 Maladministration Richmond Housing Partnership Limited (202344819) Case 202344819 · Old Property Condition categories The resident’s complaint is about the landlord’s response to her damp and mould reports and associated repairs, including to an … 28 Feb 2025 Maladministration Royal Borough of Kensington and Chelsea (202313802) Case 202313802 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A leak affecting the resident’s property including the repairs and the level … 28 Feb 2025 Partial Maladministration Sanctuary Housing Association (202233731) Case 202233731 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The resident’s reports about anti-social behaviour (ASB). Repairs to the communal areas … 28 Feb 2025 Maladministration Shepherds Bush Housing Association Limited (202319440) Case 202319440 · Financial The complaint is about the information provided to the resident by the landlord regarding service charges. 28 Feb 2025 Maladministration Southern Housing (202323460) Case 202323460 · Financial The complaint is about the landlord’s handling of the resident’s concerns about its administration of his service charge account. We … 28 Feb 2025 Partial Maladministration Southern Housing (202404604) Case 202404604 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Request for carpet in the communal area. Reports of antisocial … 28 Feb 2025 Maladministration Southwark Council (202315518) Case 202315518 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about communal cleaning and grounds maintenance of the block, … 28 Feb 2025 Partial Maladministration Southwark Council (202317480) Case 202317480 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman … 28 Feb 2025 Partial Maladministration Sovereign Network Homes (202315751) Case 202315751 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of: Leaks in the property. Damp and mould, and … 28 Feb 2025 Maladministration The Guinness Partnership Limited (202231130) Case 202231130 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning. Handling of the initial one-off cleaning … 28 Feb 2025 Maladministration The Guinness Partnership Limited (202316630) Case 202316630 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for a dedicated car parking space. The landlord’s handling … 28 Feb 2025 Maladministration The Guinness Partnership Limited (202318212) Case 202318212 · Old Estate Management categories The complaint is about the landlord’s handling of repairs to the communal front door of the resident’s building. 28 Feb 2025 Maladministration The Guinness Partnership Limited (202339341) Case 202339341 · Old Estate Management categories The complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning. Handling of the initial one-off cleaning … 28 Feb 2025 Maladministration The Riverside Group Limited (202319298) Case 202319298 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a neighbour’s security lights shining into her property, … 28 Feb 2025 Maladministration Torus62 Limited (202306875) Case 202306875 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp, and mould in the communal hallway; … 28 Feb 2025 No Maladministration Torus62 Limited (202322048) Case 202322048 · Financial The complaint is about the landlord’s handling of: The resident’s reports of repairs in her property. The resident’s reports of … 28 Feb 2025 Maladministration Town and Country Housing (202315736) Case 202315736 · Old Property Condition categories The complaint is about the landlord's response to the resident’s concerns about a section 20 consultation, and management of the … 28 Feb 2025 Maladministration Welwyn Hatfield Borough Council (202341441) Case 202341441 · Old Property Condition categories The complaint concerns the landlord’s response to the resident’s report of an unsafe electricity meter in the outhouse due to … 28 Feb 2025 Maladministration West Northamptonshire Council (202319720) Case 202319720 · Old Complaints Handling categories The complaint is about the landlord’s handling of a guttering repair. The Ombudsman has also considered the landlord’s complaint handling. 28 Feb 2025 Partial Maladministration Winchester City Council (202221030) Case 202221030 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about their neighbour’s CCTV cameras. The Ombudsman has also … 28 Feb 2025 Partial Maladministration Wolverhampton City Council (202317341) Case 202317341 · Estate Management The complaint is about the landlord’s response to: Privacy concerns related to the boundary of the garden. The resident’s reports … 27 Feb 2025 Maladministration A2Dominion Housing Group Limited (202206961) Case 202206961 · Estate Management The complaint is about the landlord’s handling of its request for the removal of items in the communal garden.