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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

Most recent first
4 Mar 2025 Reasonable Redress Eastlight Community Homes Limited (202313995) Case 202313995 · Old Property Condition categories The complaint is about the landlord’s handling of a leak in the resident’s property and the associated repairs. 4 Mar 2025 No Maladministration East Midlands Housing Group Limited (202316707) Case 202316707 · Old Tenants Behaviour categories The complaint is about the landlord’s response to the resident’s complaint that his neighbour had cut down trees in a … 4 Mar 2025 Outside Jurisdiction Home Group Limited (202323496) Case 202323496 · Financial The resident’s complaint is about the level of her service charge and quality of services provided. 4 Mar 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202320298) Case 202320298 · Financial The complaint is about the landlord’s handling of: The resident’s queries about her service charge account. The associated complaint. 4 Mar 2025 Partial Maladministration Peabody Trust (202403150) Case 202403150 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the residents’ report of a non-flushing toilet. The associated complaint handling. 4 Mar 2025 Maladministration Royal Borough Of Greenwich (202310421) Case 202310421 · Occupancy Rights The complaint is about the landlord’s handling of: An error on the resident’s tenancy agreement which impacted her mutual exchange … 4 Mar 2025 Partial Maladministration Torus62 Limited (202232490) Case 202232490 · Estate Management The complaint is about the landlord’s handling of the resident’s: Report that a patch of land bordering the property is … 4 Mar 2025 No Maladministration Your Housing Group Limited (202302414) Case 202302414 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about an increase in utility charges and the administration … 3 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202302119) Case 202302119 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for permission to install … 3 Mar 2025 No Maladministration East End Homes Limited (202320504) Case 202320504 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about staff conduct. The associated complaint handling. 3 Mar 2025 Partial Maladministration East Midlands Housing Group Limited (202306396) Case 202306396 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint. 3 Mar 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202313784) Case 202313784 · Old Complaints Handling categories The complaint is about the landlord’s handling of the proposed installation of broadband cabling to the property. We have also … 3 Mar 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202323534) Case 202323534 · Old Property Condition categories The complaint is about the landlord’s handling of shower repairs. 3 Mar 2025 No Maladministration Mosscare St. Vincent’s Housing Group Limited (202304859) Case 202304859 · Financial The complaint is about the landlord’s handling of the resident’s rent account and associated arrears. 3 Mar 2025 Maladministration Notting Hill Genesis (NHG) (202312706) Case 202312706 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: A repair to a skylight in the kitchen. … 3 Mar 2025 Maladministration Together Housing Association Limited (202418809) Case 202418809 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 3 Mar 2025 Outside Jurisdiction Waltham Forest Council (202316406) Case 202316406 · Estate Management This complaint is about the removal of the resident’s caravan. 28 Feb 2025 Severe Maladministration Amplius Living (202301199) Case 202301199 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated repairs. 28 Feb 2025 No Maladministration Aster Group Limited (202403236) Case 202403236 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from her neighbour. Request for … 28 Feb 2025 Maladministration Brighton and Hove City Council (202310560) Case 202310560 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of concerns about a gas safety check warning letter sent to the resident … 28 Feb 2025 Maladministration Brighton and Hove City Council (202316755) Case 202316755 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the maintenance of communal land. A request for … 28 Feb 2025 Maladministration Camden Council (202400812) Case 202400812 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the residents reports of repairs needed to a roof following a leak … 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202212143) Case 202212143 · Estate Management The complaint is about the landlord’s response to the resident about: A claim for a fall. Entry fobs. Staff conduct. … 28 Feb 2025 No Maladministration Clarion Housing Association Limited (202225646) Case 202225646 · Old Property Condition categories The complaint is about the landlord's response to the resident's reports about low boiler and water pressure in the property. 28 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202231359) Case 202231359 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns regarding the neighbour’s use of commercial vehicles and allocated … 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202232251) Case 202232251 · Old Property Condition categories The complaint is about the landlord’s response to the resident about: Draughty windows and doors. Damp and mould. 28 Feb 2025 Maladministration Clarion Housing Association Limited (202233450) Case 202233450 · Old Property Condition categories The complaint is about the landlord’s handling of a replacement front door. 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202304542) Case 202304542 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident about: Repairs for the roof, stack pipe and patio door. … 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202304898) Case 202304898 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report of a leak. Associated complaint. 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202306144) Case 202306144 · Health and Safety (inc. building safety) The complaint is about the landlord's response to the resident’s: Concerns about a reference provided to another landlord. Request to … 28 Feb 2025 Maladministration Clarion Housing Association Limited (202306182) Case 202306182 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports concerning the standard of workmanship and repairs to the … 28 Feb 2025 Maladministration Clarion Housing Association Limited (202310206) Case 202310206 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident about: Damp, mould and leaks. Alternative accommodation. 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202313919) Case 202313919 · Old Complaints Handling categories The complaint is abou t: The landlord disclosing the resident’s information to third party organisations. The landlord’s handling of the … 28 Feb 2025 Maladministration Clarion Housing Association Limited (202315710) Case 202315710 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports about communal repairs, and standards of grounds maintenance and … 28 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202320698) Case 202320698 · Financial The complaint is about the landlord’s response to the resident’s concerns about service charges. 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202410369) Case 202410369 · Old Complaints Handling categories The complaint is about the landlord's handling of the: adaptations to the resident's current property; repairs to the footpath and … 28 Feb 2025 No Maladministration Greatwell Homes Limited (202319639) Case 202319639 · Managing Relations The complaint is about the landlord’s handling of the residents: Concerns regarding appointments. Reports of being harassed by the landlord. 28 Feb 2025 Maladministration Home Group Limited (202230425) Case 202230425 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of problems with her central heating system. We have … 28 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202209514) Case 202209514 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports that her electric meter was incorrectly wired. The associated … 28 Feb 2025 Reasonable Redress Hyde Housing Association Limited (202317915) Case 202317915 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of cracked walls in the property. 28 Feb 2025 Maladministration Ipswich Borough Council (202309538) Case 202309538 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the … 28 Feb 2025 Maladministration Islington Council (202215638) Case 202215638 · Old Property Condition categories The complaint is about the resident’s reports of a leak in her bathroom causing damp and mould issues. 28 Feb 2025 Maladministration Islington Council (202313746) Case 202313746 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of repairs required to the walkway. 28 Feb 2025 Maladministration Lambeth Council (202312943) Case 202312943 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s report of a repair to a bathroom light. The Ombudsman … 28 Feb 2025 Maladministration Lambeth Council (202344169) Case 202344169 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of repairs following a car hitting the property. The … 28 Feb 2025 Maladministration Lambeth Council (202401762) Case 202401762 · Old Complaints Handling categories REPORT COMPLAINT 202401762 Lambeth Council 28 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 28 Feb 2025 No Maladministration Livv Housing Group (202319307) Case 202319307 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The communal garden maintenance. The associated complaint. 28 Feb 2025 Maladministration London Borough of Barking and Dagenham (202318685) Case 202318685 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Planning and completing tree works. The resident’s complaint. 28 Feb 2025 Maladministration London Borough of Barnet (202234656) Case 202234656 · Old Complaints Handling categories The complaint is about: The landlord’s handling of a leak. The associated complaint. 28 Feb 2025 Reasonable Redress London Borough of Hackney (202207449) Case 202207449 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property.