Irwell Valley Housing Association Limited (202322513)
The complaint is about the landlord’s handling of the resident’s request for the installation of an electric charging port.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Kirklees Council (202336416)
The complaint is about the landlord’s: response to reports of a leak from the resident’s bath and bathroom sink, and damage to his belongings. response to reports of damp and mould in the resident’s property. handling of the resident’s complaint.
London Borough of Tower Hamlets (202302241)
This complaint is about the landlord’s handling of: the resident’s reports of pests in the property; the associated complaint.
Nottingham Community Housing Association Limited (202305487)
The complaint is about the landlord’s handling of repairs. We have also investigated the landlord’s complaint handling.
One Housing Group Limited (202312233)
The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent damage to her boiler.
Peabody Trust (202318378)
The complaint is about the landlord’s handling of the resident’s: Reports that other residents were using the communal washing line area to socialise. Reports that the bin storage area was unused. Associated complaint.
Saffron Housing Trust Limited (202319181)
The complaint is about the landlord’s handling of fence repairs at the resident’s property.
Sanctuary Housing Association (202330672)
The complaint is about the landlord’s: handling of the resident’s reports of damp and mould. complaint handling.
Stonewater Limited (202336531)
This complaint is about the landlord’s handling of reports of water ingress at the property.
The Guinness Partnership Limited (202334737)
This complaint is about: The landlord’s decision not to upgrade the back door of the property. The landlord’s handling of repairs to the back door. We have also considered how the landlord handled the complaint.
Walsall Housing Group Limited (202233755)
The complaint is about the landlord’s handling of: Repairs to the resident’s roof. The associated complaint including the offer of compensation.
A2Dominion Housing Group Limited (202319987)
The complaint is about the landlord's handling of the resident's: Concerns about the increase in his service charge. Concerns about the ground maintenance service being provided. Associated complaint.
A2Dominion Housing Group Limited (202334443)
The landlord’s handling of the resident’s request for it to install a lift in her building.
Accent Housing Limited (202309091)
The complaint is about the condition of the resident’s property at the start of her tenancy.
Aster Group Limited (202319962)
The complaint is about the landlord’s response to the resident’s reports of a leak.
City of Westminster Council (202418222)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould due to ventilation issues. Request for a move on medical grounds. Associated complaint.
Clarion Housing Association Limited (202322286)
The complaint is about the landlord’s handling of the resident’s request for a management transfer.
Clarion Housing Association Limited (202323615)
The complaint is about the landlord’s handling of: A compensation payment offered in a previous complaint. The associated complaint.
Hyde Housing Association Limited (202322677)
The complaint is about the landlord’s handling of: Repairs to: Pipework. Electrics. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Harrow (202324259)
The complaint is about the landlord’s handling of the removal of asbestos floor tiles from the resident’s flat.
London Borough of Islington (202308155)
The complaint is about the landlord’s handling of: The resident’s reports of having no heating or hot water. The associated complaint.
London Borough of Islington (202322270)
The complaint is about the landlord’s handling of the resident’s request for a copy of the original terms and conditions of his tenancy. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202418701)
The complaint is about the landlord’s handling of the resident’s reports about repairs to the roof. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202332944)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is also considered.
London & Quadrant Housing Trust (L&Q) (202225258)
The complaint is about the landlord’s handling of: Personal data. The resident’s reports of ASB. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202323184)
The complaint is about the landlord’s handling of the resident's: Concerns about her housing situation and request to be rehoused. Associated complaint.
Magna Housing Limited (202403995)
The complaint is about the landlord’s response to the resident’s: Reports that she was coerced into signing a letter to end her previous joint tenancy. Reports of domestic abuse (DA). Request for rehousing. We have also considered the landlord’s complaint handling.
Mount Green Housing Association Limited (202332707)
The complaint is about the landlord's handling of the resident’s reports about repair issues. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202309915)
The complaint is about the landlord’s handling of the resident’s: Rent and service charge account. Reports that repairs were needed to the main entrance door. The Ombudsman has also considered the landlord’s complaint handling.
One Housing Group Limited (202323952)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB).
Onward Homes Limited (202308396)
The complaint is about the landlord’s: Increase of the resident’s service charge costs. Handling of the resident's request for a breakdown of service charges and a copy of its annual report. Complaint handling.
Orbit Group Limited (202318854)
The complaint is about the landlord’s response to the resident’s concerns about the safety of the glass panels on the balconies of the flats at her development.
Paragon Asra Housing Limited (202329580)
The complaint is about the landlord’s handling of the resident’s: Service charges for the 2023 to 2024 and 2024 to 2025 financial years. Formal complaints.
Peabody Trust (202327027)
The complaint is about the landlord’s handling of the resident’s: Concerns about cyclical works to the property. Reports of a leak and repairs to the roof. We have also considered the landlord’s handling of the associated complaints.
Poplar Housing And Regeneration Community Association Limited (202220069)
The complaint is about the landlord’s handling of: The resident’s eviction. The removal of the resident’s belongings.
Regenda Limited (202312917)
The complaint is about the landlord’s handling of: the resident’s reports of outstanding repairs of a toilet leak. the resident’s reports of outstanding repairs including to a roof leak. the resident’s reports of damp and mould. the resident’s reports of barriers to his parents requesting repairs and of its staff …
Saxon Weald (202322046)
The complaint is about the landlord’s handling of the resident’s request to take carpet to her new property.
Southern Housing (202209842)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. We have also considered the landlord’s complaint handling.
Southern Housing (202302556)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Complaint.
Southern Housing (202404977)
The complaint is about the landlord’s response to the resident’s: Reports of water ingress, damp, and mould. Reports that she could not use her bathroom sink. Reports of damage caused to a kitchen cupboard and bath panel. Associated complaint.
Stonewater Limited (202329801)
REPORT COMPLAINT 202329801 Stonewater Limited 21 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The Guinness Partnership Limited (202417187)
The complaint is about the landlord’s handling of: the resident’s request to repair an electric point for a new cooker. the associated complaint.
West Northamptonshire Council (202317144)
The complaint is about the landlord’s response to the resident’s: Reports of a soil pipe backing up, including whether the landlord should have prevented this from happening and the resident’s belongings being damaged. Transfer request.
Wiltshire Council (202320734)
The complaint is about the landlord’s handling of the resident’s request for a shower and the associated repairs.
Amplius Living (202303316)
The complaint is about: The landlord’s handling of repairs to the communal floor area. The availability of the Scheme Manager.
Anchor Hanover Group (202312182)
REPORT COMPLAINT 202312182 Anchor Hanover Group 20 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Basildon Borough Council (202332048)
The complaint is about the landlord’s handling of reports of leaks, damp, and mould.
bpha Limited (202318157)
The complaint is about: The condition of the property when it was let and the landlord’s management of subsequent repairs. The landlord’s handling of the resident’s complaint about the conduct of a member of staff.
Clarion Housing Association Limited (202331458)
The complaint is about the landlord’s response to the resident’s: Service charge queries. Associated formal complaint.
Curo Places Limited (202346498)
The resident has complained about: The landlord’s response to reports of a roof leak, damp, and mould. The associated complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)