Irwell Valley Housing Association Limited (202318832)
The complaint is about the landlord’s: Handling of repairs to the bathroom. Handling of repairs to the kitchen and doors. Complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Jigsaw Homes Group Limited (202322464)
The complaint is about the landlord’s handling of: The resident’s reports of leaks affecting his property. The resident’s reports of anti-social behaviour by a neighbour. The associated complaints.
Livv Housing Group (202326714)
The landlord’s response to the resident’s reports of subsidence repair works in the property.
Lodge Lane East Co-operative Housing Limited (202400559)
The complaint is about the landlord’s: Response to the resident’s reports concerning antisocial behaviour (ASB). Complaints handling.
London Borough of Camden Council (202317178)
The complaint is about the landlord’s handling of: The resident’s reports of noise disturbances from the flat above. The complaint.
London Borough of Camden Council (202322440)
The complaint is about the landlord’s handling of a report of a leak from the resident’s bathroom.
London Borough of Camden Council (202324739)
The complaint is about the landlord’s handling of the resident’s reports of second-hand smoke entering his property through the ventilation system.
London Borough of Camden Council (202406147)
The complaint is about the landlord’s handling of the resident’s reports of floorboard noise from the above property. The landlord’s complaint handling has also been considered.
London Borough of Hackney (202318351)
The complaint is about the landlord’s handling of the resident’s various repairs.
London Borough of Hammersmith and Fulham (202319095)
The complaint is regarding the landlord’s handling of repairs at the property.
London Borough of Islington (202234917)
The complaint is about the landlord’s: Handling of the resident’s request for a reasonable adjustment. Complaint handling.
London Borough of Lewisham (202315835)
The complaint is about the landlord’s response to the resident’s: reports of a leak and the associated damp and mould. complaint. We have also considered the landlord’s record keeping.
London Borough of Lewisham (202341904)
The complaint is about the landlord’s handling of the resident’s: Reports of water supply issues. Reports of noisy pipework. Reports of anti-social behaviour (ASB). Request to be rehoused.
London Borough of Lewisham (202405712)
REPORT COMPLAINT 202405712 Lewisham Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London Borough of Newham (202414895)
The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould in the bedroom. The windows The kitchen Issues with drainage The front door Cracks in the ceiling in the front room and door. This Service has also considered the landlord’s handling of the complaint.
London Borough of Waltham Forest (202412431)
The complaint is about the landlord’s handling of: Repairs to a bedroom ceiling. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202318626)
The complaint is about the landlord’s handling of the resident’s repair requests as a result of a leak.
London & Quadrant Housing Trust (L&Q) (202320090)
The complaint is about the landlord’s handling of repairs to fix leaks, damp and mould in the riser cupboards. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202321059)
The complaint is about the landlord’s handling of renewal of the kitchen in the property. The Ombudsman has investigated the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202403403)
This complaint is about the landlord’s handling of: The resident’s reports about the condition of the property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202414763)
The complaint is about the landlord’s handling of the resident’s reports of ongoing leaks from the roof.
Metropolitan Thames Valley Housing (MTV) (202205078)
REPORT COMPLAINT 202205078 Metropolitan Thames Valley Housing (MTV) 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Metropolitan Thames Valley Housing (MTV) (202315463)
The complaint is about the landlord’s handling of: Reports of a leak, including related mould. The associated complaint, including compensation.
Newcastle City Council (202306961)
The complaint is about the landlord’s response to the resident’s: Reports of an incomplete bathroom refurbishment. Repair request for a shower. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Notting Hill Genesis (NHG) (202320625)
The complaint is about the landlord’s handling of: The resident’s rent and service charge account. The associated complaint.
Orbit Housing Association Limited (202318104)
The complaint is about the landlord’s handling of the resident’s reports of poor cleanliness and pest infestations in the bin storage room. The landlord’s complaint handling has also been considered.
Paragon Asra Housing Limited (202319979)
The complaint is about the landlord’s handling of the resident’s: Reports of foul smells in their property. Complaint.
Paragon Asra Housing Limited (202337333)
REPORT COMPLAINT 202337333 Paragon Asra Housing Limited 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Royal Borough of Kensington and Chelsea (202220604)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Noise nuisance at the property.
Sanctuary Housing Association (202419288)
REPORT COMPLAINT 202419288 Sanctuary Housing Association 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Southampton City Council (202419696)
REPORT COMPLAINT 202419696 Southampton City Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Southern Housing (202223608)
The complaint is about the landlord’s handling of the resident’s request for service charge information.
Southern Housing (202347710)
The complaint is about the landlord’s handling of: Repairs at the resident’s property, including a leak from above. The resident’s complaint.
Southwark Council (202303910)
The complaint is about the landlord’s handling of the resident’s reports of: On going damp and mould in the property. Dangerous flooring in the property.
Sovereign Network Group (202339788)
The complaint is about the landlord’s handling of roof and gulley repairs. We have also considered the landlord’s complaint handling.
Stonewater Limited (202305334)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the back garden steps and walls.
The Riverside Group Limited (202318293)
The complaint is about the landlord’s handling of: Adaptations to the property. The resident’s requests for reasonable adjustments.
Vico Homes Limited (202317417)
The complaint is about the landlord’s handling of: Information held on its records and sharing of information. Reports of a leak to the resident’s bedroom ceiling. The resident’s Right to Acquire (RTA) application. The resident’s report of antisocial behaviour (ASB). Concerns raised by the resident about staff conduct.
West Northamptonshire Council (202300245)
The complaint is about the landlord's handling of reports that a fire escape was blocked by overgrown vegetation and a vandalised door. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202319254)
The complaint is about the landlord’s handling of the resident’s concerns about its administration of her service charge account for 2022/23. We have also considered the landlord’s: record keeping. complaint handling.
Accent Housing Limited (202332888)
The complaint is about the landlord’s response to the resident’s reports of a broken boundary fence.
Amplius Living (202230495)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the porch. We have also investigated the landlord’s complaint handling.
B3 Living Limited (202320785)
The complaint is about the landlord's handling of the resident’s reports of misuse of the bin store.
Brighter Places (202319862)
The complaint is about the landlord’s handling of a water leak, subsequent remedial repairs and damage to the carpet at the resident’s property. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202314060)
The complaint is about the landlord’s handling of reports of damp and mould in the property, and the associated repairs. We have also considered the landlord’s complaint handling.
Derby City Council (202321778)
The complaint is about the landlord’s handling of the resident’s reports that his carpet had been damaged during his bathroom refurbishment.
Haringey London Borough Council (202313032)
The complaint is about: The landlord’s handling of the resident’s reports of penetrating damp and mould in the property. The landlord’s handling of the associated complaint.
Lewes District Council (202315233)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Move to a new property. We have also investigated the landlord’s complaint handling.
London Borough of Croydon (202321534)
The complaint is about the landlord’s handling of: Boiler repairs. The resident’s complaint.
London Borough of Hammersmith and Fulham (202312998)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the toilet. Poor staff conduct. The landlord’s complaint handling has also been considered.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)