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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,517 of 16,595 decisions

Decisions

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26 Nov 2024 Maladministration Citizen Housing (202337021) Case 202337021 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The replacement of three internal doors and a front entrance door. Communal … 26 Nov 2024 Partial Maladministration City of Doncaster Council (202311557) Case 202311557 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the … 26 Nov 2024 No Maladministration City of Westminster Council (202224975) Case 202224975 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports about: antisocial behaviour (ASB); repair issues following a leak; … 26 Nov 2024 Outside Jurisdiction Estuary Housing Association Limited (202308974) Case 202308974 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: communal repairs in the carpark. damage to her … 26 Nov 2024 Maladministration Hammersmith and Fulham Council (202317776) Case 202317776 · Old Property Condition categories The complaint is about the landlord’s handling of fencing repairs. 26 Nov 2024 Maladministration Hexagon Housing Association Limited (202318042) Case 202318042 · Managing Relations The complaint is about the condition of the property at the start of the tenancy and the landlord’s handling of … 26 Nov 2024 Partial Maladministration Jigsaw Homes Group Limited (202227491) Case 202227491 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of mice in his property and the associated repairs. … 26 Nov 2024 Partial Maladministration Karibu Community Homes Limited (202307991) Case 202307991 · Estate Management The complaint is about the landlord’s response to the resident’s: Request for it to provide audited service charge accounts and … 26 Nov 2024 No Maladministration Kingston upon Thames Council (202321048) Case 202321048 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of: Strong cooking odours from the resident’s neighbour’s property. Smoking in the communal … 26 Nov 2024 Maladministration Lambeth Council (202302113) Case 202302113 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Annual gas safety check appointments. The associated complaint. 26 Nov 2024 Maladministration Lambeth Council (202340018) Case 202340018 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould. Boiler repairs. The Ombudsman has also considered the landlord’s … 26 Nov 2024 Maladministration Lambeth Council (202400611) Case 202400611 · Financial The complaint is about the landlord’s handling of: Leaks to the resident’s property. Damp and mould. Damage to the resident’s … 26 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202311830) Case 202311830 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to the window seals. The Ombudsman has also considered the … 26 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202317035) Case 202317035 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports about antisocial behaviour. The landlord’s complaints handling has also … 26 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202226242) Case 202226242 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to a structural wall of the property. The associated formal complaint. 26 Nov 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202305913) Case 202305913 · Estate Management The complaint is about the landlord's handling of and response to: Reports of a leak in the communal area causing … 26 Nov 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202316279) Case 202316279 · Financial The complaint is about the: Resident’s request for information concerning his rent and service charge. Landlord’s decision to restrict the … 26 Nov 2024 Partial Maladministration Newlon Housing Trust (202420617) Case 202420617 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour and noise nuisance. The landlord’s handling … 26 Nov 2024 Partial Maladministration Places for People Group Limited (202309583) Case 202309583 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for kitchen repairs. Associated complaint. 26 Nov 2024 Maladministration Places for People Group Limited (202348597) Case 202348597 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports about repairs to his kitchen, including his request for … 26 Nov 2024 Partial Maladministration Southwark Council (202341713) Case 202341713 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of a leak, and associated repairs. The landlord’s handling … 26 Nov 2024 Outside Jurisdiction Waltham Forest Council (202406940) Case 202406940 · Old Resident Involvement categories The complaint is about the resident’s report that the landlord arranged a meeting of the local tenants and residents’ association … 25 Nov 2024 Maladministration A2Dominion Housing Group Limited (202234916) Case 202234916 · Financial The complaint is about the landlord’s handling of the resident’s request for further information about its 2021/2022 service charges. The … 25 Nov 2024 Maladministration Adur District Council (202302149) Case 202302149 · Information and data management The complaint is about the landlord’s: Handling of reports of black mould in the property. Complaint handling. The Ombudsman has … 25 Nov 2024 No Maladministration Bromford Housing Group Limited (202308549) Case 202308549 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for compensation for: Additional heating costs due to a … 25 Nov 2024 Maladministration East Riding of Yorkshire Council (202320791) Case 202320791 · Old Complaints Handling categories This complaint is about how the landlord handled the resident’s: Request for a transfer to another property in the block … 25 Nov 2024 Maladministration Lambeth Council (202401763) Case 202401763 · Old Property Condition categories This complaint is about the landlord’s response to the resident’s reports of: Structural issues with the staircase due to damp … 25 Nov 2024 No Maladministration Leeds City Council (202335122) Case 202335122 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Reports of repairs needed to the communal drainage. Requests for reimbursement … 25 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202201163) Case 202201163 · Estate Management The complaint is about the landlord’s handling of a fence repair or replacement. The Ombudsman has also considered the landlord’s … 25 Nov 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202227632) Case 202227632 · Moving/Buying/Selling Home The complaint is about the landlord providing incorrect information about the length of the lease of the resident’s property. 25 Nov 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202301182) Case 202301182 · Financial The complaint is about the landlord’s response to the resident’s enquiries about the estimated service charges for the period 2023 … 25 Nov 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202321355) Case 202321355 · Managing Relations The complaint is about the landlord’s handling of: Major repairs to the floor. The formal complaint. 25 Nov 2024 Maladministration Longhurst Group Limited (202313632) Case 202313632 · Estate Management The complaint is about the landlord's handling of: Communal repairs. The communal cleaning. The resident’s associated complaint. 25 Nov 2024 Manchester City Council (202330588) Case 202330588 · Estate Management The complaint is about the landlord’s handling of a tree maintenance request. The Ombudsman has also investigated the landlord’s handling … 25 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202312684) Case 202312684 · Financial The complaint is about the landlord’s handling of the resident’s: Request for information regarding her service charge. Associated complaint. 25 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202322349) Case 202322349 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak in the loft, and damp and … 25 Nov 2024 Newcastle City Council (202227568) Case 202227568 · Managing Relations The complaint is about the landlord’s handling of; repairs to the resident’s property, the resident’s complaint. 25 Nov 2024 Severe Maladministration North West Leicestershire District Council (202225027) Case 202225027 · Old Property Condition categories The complaint is about the landlord's handling of reports of multiple repairs in the property, including leaks, holes in the … 25 Nov 2024 Partial Maladministration Nottingham City Council (202312316) Case 202312316 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of repairs; reports of damp and mould; associated complaint. 25 Nov 2024 Maladministration One Housing Group Limited (202320330) Case 202320330 · Managing Relations The complaint is about the landlord’s communication regarding obtaining an energy performance certificate and its process for installing solar panels. … 25 Nov 2024 Partial Maladministration Peabody Trust (202304471) Case 202304471 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint. 25 Nov 2024 Maladministration Places for People Group Limited (202324322) Case 202324322 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould. Resident’s reports of concerns with … 25 Nov 2024 Partial Maladministration Raven Housing Trust Limited (202209028) Case 202209028 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns about subsidence. Reports of harassment, victimisation, … 25 Nov 2024 Maladministration South Tyneside Council (202312194) Case 202312194 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports of faulty windows and her request to have all … 25 Nov 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202306041) Case 202306041 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of long-standing issues with his adapted shower room, and … 25 Nov 2024 Partial Maladministration The Pioneer Housing and Community Group Limited (202220844) Case 202220844 · Financial The complaint is about the landlord’s handling of: A homelessness prevention grant application and related property transfer. Costs the landlord … 25 Nov 2024 No Maladministration Torus62 Limited (202309093) Case 202309093 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's request to: Unblock drain and gutters. Maintain and clean the … 25 Nov 2024 Partial Maladministration Vivid Housing Limited (202316347) Case 202316347 · Old Complaints Handling categories REPORT COMPLAINT 202316347 Vivid Housing Limited 25 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Nov 2024 Maladministration Waltham Forest Council (202414662) Case 202414662 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns regarding the conduct of a member of its staff. 22 Nov 2024 Reasonable Redress Bromford Housing Group Limited (202301992) Case 202301992 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns after a leak at the property. Associated formal complaint.