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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,976 of 16,595 decisions

Decisions

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1 Nov 2021 Partial Maladministration Origin Housing Limited (202005974) Case 202005974 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns regarding the sale of property due to the Government’s … 31 Oct 2021 No Maladministration Crawley Borough Council (202016326) Case 202016326 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for damage to her laptop computer following … 31 Oct 2021 Maladministration Hammersmith and Fulham Council (202012991) Case 202012991 · Managing Relations The complaint is about the level of compensation which the landlord offered for its acknowledged service failure in its response … 29 Oct 2021 No Maladministration Arawak Walton Housing Association Limited (201908574) Case 201908574 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about damp, mould and repairs issues and her request … 29 Oct 2021 Reasonable Redress Clarion Housing Association Limited (202014589) Case 202014589 · Estate Management The complaint is about the landlord’s response to the resident’s reports about service charges and communal cleaning and maintenance. 29 Oct 2021 Reasonable Redress Clarion Housing Association Limited (202016583) Case 202016583 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered to the resident further to his reports of leaks into his … 29 Oct 2021 No Maladministration Clarion Housing Association Limited (202110940) Case 202110940 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise from a neighbour. 29 Oct 2021 Partial Maladministration Haringey Council (202016546) Case 202016546 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour from the flat below. The landlord’s … 29 Oct 2021 No Maladministration Home Group Limited (202103597) Case 202103597 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for a new kitchen. 29 Oct 2021 Partial Maladministration Kingston upon Thames Council (202106614) Case 202106614 · Local Authority / ALMO or TMO The complaint concerns: The landlord's handling of the resident’s reports of the communal entry doors not closing. The landlord's handling … 29 Oct 2021 Outside Jurisdiction Kingston upon Thames Council (202116756) Case 202116756 · Local Authority / ALMO or TMO The complaint is about the Council’s handling of the resident’s complaint about antisocial behaviour originating from a property that is … 29 Oct 2021 Partial Maladministration Notting Hill Genesis (202007671) Case 202007671 · Managing Relations The complaint is about the level of compensation offered by the landlord for its acknowledged service failures: In response to … 29 Oct 2021 Maladministration Sheffield City Council (201903587) Case 201903587 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to multiple repair issues reported by the resident. The landlord’s complaint handling has … 29 Oct 2021 Partial Maladministration Southwark Council (202008046) Case 202008046 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: The temperature at the property and the need … 29 Oct 2021 Mediation Together Housing Association Limited (202017288) Case 202017288 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of the resident’s report of the sounding of the carbon monoxide alarm. 29 Oct 2021 No Maladministration Trafford Housing Trust Limited (202017444) Case 202017444 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s report of a leak from the flat upstairs. 28 Oct 2021 Maladministration Clarion Housing Association Limited (202016236) Case 202016236 · Estate Management The complaint is regarding: The landlord’s response to the resident’s reports of a blocked drain. The landlord’s handling of the … 28 Oct 2021 Partial Maladministration Dartford Borough Council (202006740) Case 202006740 · Local Authority / ALMO or TMO This complaint is about: a. the level of the landlord’s service charges for items such as building and communal grounds … 28 Oct 2021 Outside Jurisdiction Peabody Enterprises Limited (202009487) Case 202009487 · Occupancy Rights The complaint concerns a dispute about the resident’s access to the garden at the rear of her home. 28 Oct 2021 Mediation Peabody Trust (202102931) Case 202102931 · Old Property Condition migrated-2025 The complaint is about the level of compensation the resident was offered following delays repairing the front door at the … 28 Oct 2021 Mediation Thirteen Housing Group Limited (202105488) Case 202105488 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs following a leak. 27 Oct 2021 Partial Maladministration Guinness Housing Association Limited (202100589) Case 202100589 · Managing Relations The complaint concerns the landlord’s: Response to the resident’s request for compensation for damage caused to his carpets, following a … 27 Oct 2021 No Maladministration Hounslow Council (202109929) Case 202109929 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs to the windows and kitchen flooring at … 27 Oct 2021 Maladministration Metropolitan Thames Valley Housing (201903124) Case 201903124 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leak into the property. Complaint handling. 27 Oct 2021 Maladministration Midland Heart Limited (202002627) Case 202002627 · Managing Relations The resident complained about the landlord’s: Handling of his stay in its supported living accommodation. Response to his complaint and … 27 Oct 2021 No Maladministration Southway Housing Trust (Manchester) Limited (202100627) Case 202100627 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 27 Oct 2021 No Maladministration The Guinness Partnership Limited (202014535) Case 202014535 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property. 26 Oct 2021 Maladministration Clarion Housing Association Limited (202015630) Case 202015630 · Managing Relations This complaint is about the landlord’s: Handling of repairs to the resident’s specialist disabled toilet. Complaint handling. 26 Oct 2021 Outside Jurisdiction Haringey Council (202101101) Case 202101101 · Local Authority / ALMO or TMO The complaint is about the Council’s handling of the resident’s request for re-housing. 26 Oct 2021 Outside Jurisdiction Kingston upon Thames Council (202116741) Case 202116741 · Estate Management The complaint is about the landlord’s handling of street lighting repairs. 26 Oct 2021 Reasonable Redress London Borough of Croydon (202008020) Case 202008020 · Financial The complaint is about the landlord’s response to the resident’s reports about how it handled her rent and council tax … 26 Oct 2021 No Maladministration Notting Hill Genesis (202106285) Case 202106285 · Old Property Condition migrated-2025 REPORT COMPLAINT 202106285 Notting Hill Genesis 26 October 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 26 Oct 2021 Maladministration Southwark Council (202109562) Case 202109562 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports about the landlord’s staff. the landlord’s handling of the … 22 Oct 2021 Reasonable Redress Clarion Housing Association Limited (202008232) Case 202008232 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reports of damp and mould in property. Complaint handling. 22 Oct 2021 Partial Maladministration Clarion Housing Association Limited (202105772) Case 202105772 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for her laminate and vinyl flooring to be replaced. … 22 Oct 2021 Partial Maladministration Croydon Council (202005370) Case 202005370 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: the resident’s reports of Anti-Social Behaviour (ASB); and the resident’s housing arrangements. … 22 Oct 2021 Partial Maladministration Hyde Housing Association Limited (202015952) Case 202015952 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports about: 22 Oct 2021 Partial Maladministration Notting Hill Genesis (202007417) Case 202007417 · Managing Relations The complaint is about: The sale of the resident’s property and the landlord’s decision not to provide the resident with … 22 Oct 2021 No Maladministration Peabody Trust (202015202) Case 202015202 · ASB/Abuse/Nuisance The complaint concerns the landlord's handling of the resident’s reports of noise nuisance. 22 Oct 2021 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202013299) Case 202013299 · Managing Relations The complaint is regarding: The landlord’s response to the resident’s report of a leak. The landlord’s complaint handling. 22 Oct 2021 Maladministration Stonewater Limited (202000534) Case 202000534 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 22 Oct 2021 Maladministration Yorkshire Housing Limited (202016536) Case 202016536 · Financial The complaint is about the landlord’s: Response to the resident’s service charge enquiries. Complaints handling. 21 Oct 2021 Maladministration Crawley Borough Council (202006821) Case 202006821 · Local Authority / ALMO or TMO This complaint is about how the landlord handled arrears on the resident’s rent account. 21 Oct 2021 Outside Jurisdiction Hyde Housing Association Limited (202102587) Case 202102587 · Financial The complaint is about an increase of rent, which the resident believes has been set too high. 21 Oct 2021 No Maladministration Kingston upon Hull City Council (202013144) Case 202013144 · Financial The complaint is about: The level and reasonableness of service charges for the financial year 2019/20. The landlord’s response to … 21 Oct 2021 Maladministration London Borough of Hillingdon (202012846) Case 202012846 · Local Authority / ALMO or TMO The landlord's response to the resident’s reports about the condition of his porch roof. 21 Oct 2021 No Maladministration London & Quadrant Housing Trust (202001148) Case 202001148 · Estate Management This complaint is about the landlord’s refusal to provide the resident with access to allow them to park in their … 21 Oct 2021 Partial Maladministration Metropolitan Housing Trust Limited (202006693) Case 202006693 · Managing Relations The complaint is about the: The level of redress awarded by the landlord in respect of its acknowledged failings in … 21 Oct 2021 Mediation Nottingham City Homes (201911262) Case 201911262 · Local Authority / ALMO or TMO The resident complained about the landlord’s decision to not pay them a Responsible Tenant Award in 2019. 21 Oct 2021 Reasonable Redress Notting Hill Genesis (202012921) Case 202012921 · Health and Safety (inc. building safety) The complaint is about the landlord's: Handling of the gas safety check. Response to the resident’s concerns about the lack …