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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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21 Mar 2025 Maladministration Wiltshire Council (202320734) Case 202320734 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for a shower and the associated repairs. 20 Mar 2025 Mediation Amplius Living (202303316) Case 202303316 · Managing Relations The complaint is about: The landlord’s handling of repairs to the communal floor area. The availability of the Scheme Manager. 20 Mar 2025 Partial Maladministration Anchor Hanover Group (202312182) Case 202312182 · Managing Relations REPORT COMPLAINT 202312182 Anchor Hanover Group 20 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Mar 2025 No Maladministration Basildon Borough Council (202332048) Case 202332048 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of leaks, damp, and mould. 20 Mar 2025 Maladministration bpha Limited (202318157) Case 202318157 · Managing Relations The complaint is about: The condition of the property when it was let and the landlord’s management of subsequent repairs. … 20 Mar 2025 Reasonable Redress Clarion Housing Association Limited (202331458) Case 202331458 · Financial The complaint is about the landlord’s response to the resident’s: Service charge queries. Associated formal complaint. 20 Mar 2025 Maladministration Curo Places Limited (202346498) Case 202346498 · Old Complaints Handling categories The resident has complained about: The landlord’s response to reports of a roof leak, damp, and mould. The associated complaint … 20 Mar 2025 Maladministration Haringey London Borough Council (202338838) Case 202338838 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The replacement of a laminate flooring to reduce noise disturbance. The associated … 20 Mar 2025 Partial Maladministration Irwell Valley Housing Association Limited (202323486) Case 202323486 · Financial REPORT COMPLAINT 202323486 Irwell Valley Housing Association Limited 18 March 2025 Our approach The Housing Ombudsman’s approach to investigating and … 20 Mar 2025 Partial Maladministration London Borough of Enfield (202329814) Case 202329814 · Financial The complaint is about: The landlord’s response to the resident’s request for compensation for renovation works at her former property. … 20 Mar 2025 Maladministration London Borough of Lambeth (202320737) Case 202320737 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision regarding the repair and replacement of windows in the resident’s property. 20 Mar 2025 Maladministration Mosscare St. Vincent’s Housing Group Limited (202325828) Case 202325828 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: reports of damp, mould, and outstanding repairs. complaint. 20 Mar 2025 Mediation Notting Hill Genesis (NHG) (202342836) Case 202342836 · Information and data management The complaint is about automated messages sent to the resident by the landlord regarding rent arrears. 20 Mar 2025 Maladministration One Housing Group Limited (202412125) Case 202412125 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: reports of water ingress, damp, and outstanding repairs. complaint. This … 20 Mar 2025 Partial Maladministration Peabody Trust (202325455) Case 202325455 · Financial The resident’s complaint is about: The level of rent for the property. The landlord giving him a new tenancy agreement … 20 Mar 2025 Maladministration Peabody Trust (202327321) Case 202327321 · Old Estate Management categories The complaint is about the landlord’s response to the resident’s concerns about lift breakdowns. 20 Mar 2025 Partial Maladministration Peabody Trust (202328183) Case 202328183 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of a leak entering the property. Service charge queries. … 20 Mar 2025 Maladministration Platform Housing Group Limited (202402819) Case 202402819 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s chimney, outhouse doors, and treatment of mould in … 20 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202306735) Case 202306735 · Financial The complaint is about the landlord’s handling of the resident’s queries about service charges. The Ombudsman has also investigated the … 20 Mar 2025 Maladministration Twenty11 Homes Ltd (202320501) Case 202320501 · Old Property Condition categories The complaint is about the landlord’s handling of damp and mould between September 2022 and July 2023. 19 Mar 2025 Maladministration Abri Group Limited (202319362) Case 202319362 · Information and data management The complaint is about the landlord's handling of the resident’s concerns relating to a neighbour’s video doorbell. 19 Mar 2025 No Maladministration Bromford Housing Group Limited (202316787) Case 202316787 · Old Complaints Handling categories The complaint is about the landlord's handling of the signing of the tenancy agreement. We have also considered the landlord’s … 19 Mar 2025 Partial Maladministration Colchester City Council (202317518) Case 202317518 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her property. Unacceptable staff … 19 Mar 2025 Maladministration Karibu Community Homes Limited (202312617) Case 202312617 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of leaks, condensation, damp, and mould in her winter … 19 Mar 2025 Outside Jurisdiction Lambeth Council (202341381) Case 202341381 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a rodent infestation and the associated repairs to … 19 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202229424) Case 202229424 · Financial The complaint is about the landlord’s handling of: Service charges relating to repairs to communal lights and pest control. The … 19 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202308087) Case 202308087 · Managing Relations The complaint concerns the landlord’s: Handling of the resident’s request for a replacement kitchen. Complaint handling. 19 Mar 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202306482) Case 202306482 · Financial The complaint is about the landlord’s: Level and increase of service charges. Handling of requests for information about service charges. … 19 Mar 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202319788) Case 202319788 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s concerns about a repairs appointment. the subsequent complaint. We have … 19 Mar 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202322638) Case 202322638 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 19 Mar 2025 No Maladministration Notting Hill Genesis (NHG) (202322256) Case 202322256 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the theft of the resident’s bicycle wheel from a communal storage unit. … 19 Mar 2025 Maladministration Ongo Homes Limited (202322948) Case 202322948 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). We have also investigated the … 19 Mar 2025 No Maladministration Paragon Asra Housing Limited (202302070) Case 202302070 · Old Complaints Handling categories The complaint is about the landlord’s refusal of the resident’s right to acquire application. The Ombudsman has also taken the … 19 Mar 2025 Maladministration Peabody Trust (202304617) Case 202304617 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the property’s insulation. Complaint handling and customer service. 19 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202307786) Case 202307786 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Fire alarm tests in the block. The resident’s reports of pests. The … 18 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202321836) Case 202321836 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the bathroom. 18 Mar 2025 Partial Maladministration Christian Action (Enfield) Housing Association Limited (202316097) Case 202316097 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: request for a stock condition survey request for bathroom repairs … 18 Mar 2025 Outside Jurisdiction Citizen Housing (202316111) Case 202316111 · Managing Relations This complaint is about the landlord’s: Handling of outstanding repairs in the property. Staff conduct. 18 Mar 2025 Partial Maladministration Cross Keys Homes Limited (202313867) Case 202313867 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB) complaint handling 18 Mar 2025 Maladministration ForHousing Limited (202311294) Case 202311294 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. A repair to the front … 18 Mar 2025 Partial Maladministration Islington Council (202316141) Case 202316141 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise. Request for property improvements. 18 Mar 2025 Maladministration London Borough of Newham (202308669) Case 202308669 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The … 18 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202313077) Case 202313077 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request for soundproofing. We have also investigated the landlord’s complaint … 18 Mar 2025 Maladministration Nottingham Community Housing Association Limited (202327491) Case 202327491 · Information and data management The complaint is about: The landlord’s response to the resident’s concerns about her hallway being narrow. The landlord’s handling of … 18 Mar 2025 Reasonable Redress Notting Hill Genesis (NHG) (202326016) Case 202326016 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports that other tenants were throwing cigarette butts onto her … 18 Mar 2025 Partial Maladministration Paradigm Housing Group Limited (202317285) Case 202317285 · Financial The complaint is about the landlord’s handling of: Repairs to the communal gate. Service charges. 18 Mar 2025 Reasonable Redress Platform Housing Group Limited (202331192) Case 202331192 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s request for a new bathroom. 18 Mar 2025 Maladministration Southwark Council (202323695) Case 202323695 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about hot water outages in the property. 18 Mar 2025 Maladministration Stevenage Borough Council (202308854) Case 202308854 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: A draught in the property. Concerns about the … 18 Mar 2025 Reasonable Redress Stonewater Limited (202302280) Case 202302280 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.