Livv Housing Group (202322800)
The complaint is about the landlord’s handling of the resident’s agreed reasonable adjustment relating to its staff accessing his property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Enfield (202338241)
The complaint is about the landlord’s response to the resident’s concerns about: The safety of the building. Its offer to buy back the property.
London Borough of Havering Council (202327772)
The complaint is about the landlord’s handling of the resident’s: Responsive repairs. Associated complaint.
London Borough of Tower Hamlets (202318376)
The complaint is about the landlord’s response to the resident’s: Reports of no heating and hot water. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202210958)
The complaint is about the landlord’s handling of: The resident’s concerns about estate inspections, the local office and caretaking. A staff member contacting the resident’s GP without his consent.
London & Quadrant Housing Trust (L&Q) (202309874)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) in his apartment block and the security of the communal entry door. the associated complaint.
Magenta Living (202307952)
The complaint is about the landlord’s handling of repairs to the plasterwork and doorframes of the property. The Ombudsman has also investigated the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202302150)
The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Midland Heart Limited (202303515)
The complaint is about the landlord’s handling of: Works to install a replacement kitchen. The associated complaint.
Nottingham Community Housing Association Limited (202320614)
The complaint is about the landlord’s handling of repairs to the resident’s front door.
Orbit Housing Association Limited (202335833)
The complaint is about the landlord’s handling of: reports of damp and mould in the property and the associated repairs. reports of damage to the resident’s personal belongings. the associated complaint.
Paragon Asra Housing Limited (202340217)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
Places for People Group Limited (202419212)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202406391)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent damp and mould. We have also investigated the landlord’s complaint handling.
Stonewater Limited (202421852)
The complaint is about the landlord’s handling of the resident's: Reports of damp and mould. Concerns about the communal area. We have also considered the landlord’s: Complaint handling. Record keeping.
The Abbeyfield Society (202314572)
The complaint is about the landlord’s response to the resident’s: Reports of repairs to the shower, and a lack of hot water. Query about the removal of the previous tenant’s furniture. Query about council tax. Concern about its handling of matters at the start of his tenancy in May 2020.
Amplius Living (202312700)
The complaint is about the landlord’s handling of: Reports that the communal lighting in the car park and grassed areas was not working; The associated complaint.
Aster Group Limited (202324111)
The complaint is about the landlord’s: Handling of repairs to the resident’s bathroom. Response to reports of drainage issues causing damp and mould at the property. Complaint handling.
Clarion Housing Association Limited (202302863)
The complaint is about the landlord’s handling of: The resident's request for hot water and heating repairs. The associated complaint.
Derby City Council (202419744)
The complaint is about the landlord’s handling of the resident’s reports of an emergency repair to the front door lock.
London Borough of Hammersmith and Fulham (202308348)
The complaint is about the landlord’s handling of the resident’s reports of: Noise and pigeon nuisance. A back surge of sewage in his bathroom. Black mould in the bedrooms of his property. We have also investigated the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202322496)
The complaint is about: The landlord’s response to the resident’s reports about damage to the resident’s possessions. The landlord’s handling of the resident’s reports about damp and mould at the property.
London Borough of Newham (202310755)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
London Borough of Redbridge (202329547)
The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports.
London & Quadrant Housing Trust (L&Q) (202419794)
The complaint is about the landlord’s handling of the resident’s reports of pest infestation.
Notting Hill Genesis (NHG) (202329138)
The complaint is about the landlord’s handling of the resident’s: Requests for it to clean and repaint the balcony. Associated complaint.
Peabody Trust (202318960)
The resident’s complaint is regarding the landlord’s handling of: Repairs and reports of damp and mould in the property. A move to temporary accommodation. Concerns regarding staff conduct. Concerns regarding damage to personal items/property. The resident’s complaints and the amount of compensation offered. In accordance with paragraph 42.a. of the …
The Riverside Group Limited (202331764)
This complaint is about the landlord’s handling of: The resident’s request for the landlord to write off his arrears because of the anti-social behaviour (ASB) he had experienced. The resident’s request to be rehoused.
Vivid Housing Limited (202341328)
The complaint is about the landlord’s: Response to the resident’s reports of repairs. Complaint handling.
Wigan Council (202315805)
The complaint is about the landlord’s handling of repairs to the: external drainage. garden outhouse. We have also considered the landlord’s: record keeping. complaint handling.
Wigan Council (202320732)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the windows. The associated complaint.
Sanctuary Housing Association (202320521)
The complaint is about the landlord’s handling of the resident's hot water system repairs and replacement.
Accent Housing Limited (202327198)
The complaint is about the landlord’s handling of: Reports of damp and mould. Repairs to the kitchen.
Clarion Housing Association Limited (202326316)
The complaint is about the landlord’s handling of the resident’s report of a leak in the property. The Ombudsman has also considered the landlord’s complaint handling.
Curo Places Limited (202320936)
The complaint is about: The landlord's handling of the resident's bathroom refit and the related loss of her belongings. The landlord's handling of the resident's formal complaint.
Jigsaw Homes Group Limited (202324511)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould and a request to replace the wet room. The associated complaint handling.
Jigsaw Homes Group Limited (202327207)
The complaint is about the landlord’s handling of reports that the resident’s windows had not been cleaned for 2 years.
London & Quadrant Housing Trust (202403327)
The complaint is about the landlord’s handling of the resident’s: Request for permanent rehousing and concerns it misplaced sensitive personal documents. Request for temporary accommodation. Reports of multiple outstanding repairs. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202400693)
The complaint is about the landlord’s handling of the resident’s reports of a communal roof leak and associated damp and mould.
Metropolitan Thames Valley Housing (MTV) (202231350)
The complaint is about the landlord’s handling of repairs to the resident’s front door. The Ombudsman has also considered the landlord’s complaint handling.
MHS Homes Ltd (202220211)
The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
MHS Homes Ltd (202302619)
The complaint is about the landlord’s handling of: Repairs to the bathroom roof and ceiling. The resident’s associated complaint.
Notting Hill Genesis (NHG) (202322367)
The complaint is about the level of compensation offered by the landlord for its delay in repairing the resident’s boiler.
Regenda Limited (202410650)
The complaint is about the landlord’s handling of: repairs to kitchen cupboard hinges at the property. the resident’s enquiry about gutter clearance. The Ombudsman has also investigated the landlord’s complaints handling.
Torus62 Limited (202318532)
The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour (ASB) including an assault by a neighbour and a dog attack. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202316149)
The complaint is about the landlord’s handling of the resident’s: Reports of nuisance caused by carers visiting a neighbouring flat. Concerns about noise nuisance from a local bus station. Reports of repairs to the boiler. Associated complaint.
Glover’s Trust Endowed Fund (202340175)
The complaint is about the landlord’s: handling of applications for energy bill relief and discount schemes. handling of concerns about utility billing. response to concerns about staff conduct. response to concerns about its policies and procedures. handling of the resident’s complaint.
Hyde Housing Association Limited (202307147)
The complaint is about the landlord’s handling of: The resident’s reports of staff conduct. The removal of the resident’s property from communal areas.
London Borough of Camden Council (202327461)
The complaint is about the landlord’s handling of the resident’s reports of drainage problems. We have also investigated the landlord’s complaints handling.
London Borough of Lambeth (202322849)
The complaint is about the landlord’s handling of the resident’s reports about: Service charges. Estate grounds maintenance. Gutter repairs.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)