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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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26 Mar 2025 Maladministration London & Quadrant Housing Trust (202212403) Case 202212403 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request that the landlord replace: The bathroom flooring. The kitchen. … 26 Mar 2025 Maladministration London & Quadrant Housing Trust (202318131) Case 202318131 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Arrears of rent. The resident’s application for a mutual exchange. The resident’s … 26 Mar 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202331997) Case 202331997 · Financial The complaint is about the landlord’s handling of the resident’s request for a service charge refund following the sale of … 26 Mar 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202346165) Case 202346165 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports about his front door and his fire safety concerns. … 26 Mar 2025 Maladministration Nottingham City Council (202312523) Case 202312523 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: 26 Mar 2025 Reasonable Redress Notting Hill Genesis (NHG) (202316825) Case 202316825 · Occupancy Rights The complaint is about the landlord’s handling of the applicant’s request to succeed the property. 26 Mar 2025 Partial Maladministration Orbit Group Limited (202322674) Case 202322674 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have investigated the landlord’s … 26 Mar 2025 Partial Maladministration Origin Housing Limited (202330025) Case 202330025 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Pests in the property. Damp and mould in the property. A repair … 26 Mar 2025 Maladministration Paragon Asra Housing Limited (202228164) Case 202228164 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise transference. The Ombudsman has also considered the … 26 Mar 2025 No Maladministration Peabody Trust (202206513) Case 202206513 · Estate Management The complaint is about the landlord’s handling of: Reports of damp, mould, water ingress, and its handling of the associated … 26 Mar 2025 Partial Maladministration Peabody Trust (202222376) Case 202222376 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 26 Mar 2025 Maladministration Peabody Trust (202323656) Case 202323656 · Old Complaints Handling categories The complaint is about the landlord’s handling of leaks into the property. We have also assessed the landlord’s complaint handling. 26 Mar 2025 Maladministration Peabody Trust (202402595) Case 202402595 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs following the collapse of the toilet ceiling and repairs to the … 26 Mar 2025 Maladministration Places for People Group Limited (202217505) Case 202217505 · Estate Management The complaint is about the landlord's handling of communal grounds maintenance. The Ombudsman has also investigated the landlord’s complaint handling. 26 Mar 2025 No Maladministration Poplar Housing And Regeneration Community Association Limited (202316792) Case 202316792 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the garden fence. 26 Mar 2025 Maladministration Retirement Lease Housing Association (RLHA) (202307685) Case 202307685 · Financial The complaint is about the landlord’s handling of: The resident’s queries regarding their service charge. The resident’s complaint. 26 Mar 2025 Maladministration Royal Borough Of Greenwich (202316737) Case 202316737 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), specifically noise nuisance. 26 Mar 2025 No Maladministration South Cambridgeshire District Council (202323272) Case 202323272 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request to install an electrical vehicle (EV) charging point to … 26 Mar 2025 Maladministration Southern Housing (202315167) Case 202315167 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roofing repair works. The associated formal complaint. 26 Mar 2025 Outside Jurisdiction Southwark Council (202324142) Case 202324142 · Information and data management The complaint is about the landlord’s handling of the resident’s concerns about a data breach. 26 Mar 2025 Maladministration Southwark Council (202347778) Case 202347778 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of communal door repairs between July 2022 and March 2023. Response to the … 26 Mar 2025 Partial Maladministration Sovereign Network Group (202324625) Case 202324625 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s report that his Velux window blind was broken. The landlord’s … 26 Mar 2025 Maladministration Sovereign Network Homes (202333482) Case 202333482 · Old Property Condition categories The complaint is about the landlord's handling of a repair to the resident's balcony door. 26 Mar 2025 Maladministration Thrive Homes Limited (202318487) Case 202318487 · Old Estate Management categories The complaint concerns the landlord’s handling of and communication about cleaning, repair, and maintenance of the communal areas and fixtures … 26 Mar 2025 Partial Maladministration Torus62 Limited (202332989) Case 202332989 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated … 26 Mar 2025 No Maladministration Tower Hamlets Community Housing (202206352) Case 202206352 · Old Property Condition categories The complaint is about the landlord’s handling of leaks in the property and the subsequent damage caused. 26 Mar 2025 Maladministration West Northamptonshire Council (202308586) Case 202308586 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of repairs to the resident’s property (including reports of damp and mould). The … 25 Mar 2025 Maladministration Accent Housing Limited (202315372) Case 202315372 · Financial The complaint is about the landlord's handling of the resident's request for it to repair a garden fence. The Ombudsman … 25 Mar 2025 No Maladministration Accent Housing Limited (202322132) Case 202322132 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s report of a fire being caused by a contractor. 25 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202320826) Case 202320826 · Financial The complaint is about the landlord’s handling of: Theft of the resident’s belongings from his van. Request for CCTV footage … 25 Mar 2025 Partial Maladministration Dudley Metropolitan Borough Council (202230740) Case 202230740 · Old Complaints Handling categories The landlord’s handling of the resident’s report of an ant infestation at her property. The Ombudsman has also considered the … 25 Mar 2025 Partial Maladministration ForHousing Limited (202329766) Case 202329766 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of damaged floor tiles in the downstairs toilet. Damp and mould … 25 Mar 2025 Maladministration Home Group Limited (202322771) Case 202322771 · Old Complaints Handling categories The complaint is about the landlord’s handling of a boiler replacement and the resident’s request for an updated kitchen as … 25 Mar 2025 Maladministration Home Group Limited (202339054) Case 202339054 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports of damp and mould. We have also considered the … 25 Mar 2025 No Maladministration Jigsaw Homes Group Limited (202324786) Case 202324786 · Occupancy Rights The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour. Reports it disclosed unauthorised information to … 25 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202234258) Case 202234258 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports of an ongoing roof leak causing damp and mould … 25 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202312368) Case 202312368 · Old Complaints Handling categories The complaint is about the landlord’s: Communication about external cyclical maintenance works. Handling of the resident’s complaint. 25 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202328959) Case 202328959 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water system. The Ombudsman has … 25 Mar 2025 Mediation London & Quadrant Housing Trust (L&Q) (202409715) Case 202409715 · Old Property Condition categories The complaint is about the landlord’s handling of roof repairs and the resident’s subsequent reports of damp and mould. 25 Mar 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202316180) Case 202316180 · Moving/Buying/Selling Home This complaint is about how the landlord handled the resident’s request for a management pack during the sale of her … 25 Mar 2025 Partial Maladministration Milton Keynes City Council (202318498) Case 202318498 · Financial The complaint is about: the increase in service charges relating to heating the landlord’s handling of an assessment of support … 25 Mar 2025 Outside Jurisdiction Orbit Group Limited (202304349) Case 202304349 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of a shared ownership property after the death of the … 25 Mar 2025 Partial Maladministration Orbit Housing Association Limited (202326502) Case 202326502 · Estate Management The complaint is about: The landlord’s handling of the resident’s request to replace the fence at her property. The landlord’s … 25 Mar 2025 Maladministration Origin Housing Limited (202413912) Case 202413912 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of being at risk from her ex-partner. Reports about … 25 Mar 2025 Partial Maladministration Peabody Trust (202326358) Case 202326358 · Financial The complaint is about the landlord’s response to: The resident’s report of damp, and its handling of the associated repairs. … 25 Mar 2025 Maladministration Shepherds Bush Housing Association Limited (202321496) Case 202321496 · Old Property Condition categories The complaint is about the landlord’s handling of and communication about reports of property damage caused by subsidence. 25 Mar 2025 Partial Maladministration Southern Housing (202313629) Case 202313629 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of poor workmanship in relation to the fitting of … 25 Mar 2025 Maladministration South Yorkshire Housing Association Limited (SYHA) (202325860) Case 202325860 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of fence repairs. Complaint handling. 25 Mar 2025 Partial Maladministration Sovereign Network Group (202308787) Case 202308787 · Information and data management The complaint is about the landlord’s: Response to the resident’s subject access request. Response to the resident’s communication with its … 25 Mar 2025 Partial Maladministration Sovereign Network Group (202318094) Case 202318094 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of water coming into the property. Complaint handling.