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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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27 Mar 2025 Maladministration B3 Living Limited (202320785) Case 202320785 · Old Estate Management categories The complaint is about the landlord's handling of the resident’s reports of misuse of the bin store. 27 Mar 2025 Reasonable Redress Brighter Places (202319862) Case 202319862 · Old Complaints Handling categories The complaint is about the landlord’s handling of a water leak, subsequent remedial repairs and damage to the carpet at … 27 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202314060) Case 202314060 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of damp and mould in the property, and the associated repairs. … 27 Mar 2025 No Maladministration Derby City Council (202321778) Case 202321778 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports that his carpet had been damaged during his bathroom … 27 Mar 2025 Maladministration Haringey London Borough Council (202313032) Case 202313032 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of penetrating damp and mould in the property. The … 27 Mar 2025 Maladministration Lewes District Council (202315233) Case 202315233 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Move to a new property. We … 27 Mar 2025 Maladministration London Borough of Croydon (202321534) Case 202321534 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Boiler repairs. The resident’s complaint. 27 Mar 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202312998) Case 202312998 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the toilet. Poor staff conduct. The … 27 Mar 2025 Maladministration London Borough of Lambeth (202232944) Case 202232944 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roof repairs and damage to the resident’s property caused by leaks from … 27 Mar 2025 Maladministration London Borough of Lewisham (202400955) Case 202400955 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak. 27 Mar 2025 Maladministration London Borough of Lewisham (202404632) Case 202404632 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of poorly positioned guttering and subsequent internal damage to … 27 Mar 2025 Partial Maladministration London Borough of Waltham Forest (202119814) Case 202119814 · Financial The complaint is about the landlord’s: Handling of repairs to the boiler. Handling of associated repairs. Response to a request … 27 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202220572) Case 202220572 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of a leak into his property and subsequent damp … 27 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202313381) Case 202313381 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB); Associated concerns regarding video recording … 27 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202416768) Case 202416768 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of repairs to the roof, the bedroom window, and … 27 Mar 2025 No Maladministration Midland Heart Limited (202315369) Case 202315369 · Financial The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s rent account. The associated complaint. 27 Mar 2025 Maladministration North Kesteven District Council (202316936) Case 202316936 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Reports of asbestos at the property. The resident’s complaint. 27 Mar 2025 Maladministration North West Leicestershire District Council (202323994) Case 202323994 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of repairs. 27 Mar 2025 Partial Maladministration Octavia Housing (202333385) Case 202333385 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s reports of a pest infestation. The associated complaint. 27 Mar 2025 Maladministration One Housing Group Limited (202318433) Case 202318433 · Financial The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges and communication about … 27 Mar 2025 Partial Maladministration Origin Housing Limited (202342796) Case 202342796 · Managing Relations The complaint is about the landlord’s: handling of reports of damp and mould. handling of reports of a loss of … 27 Mar 2025 Partial Maladministration Orwell Housing Association Limited (202335784) Case 202335784 · Information and data management The complaint is about the: The landlord’s handling of repairs to the windows. The landlord’s handling of repairs to the … 27 Mar 2025 Maladministration Paragon Asra Housing Limited (202403086) Case 202403086 · Old Complaints Handling categories The complaint is about the landlord’s: handling of reports of damp and mould and various repairs. complaint handling. 27 Mar 2025 Partial Maladministration Peabody Trust (202220102) Case 202220102 · Financial The complaint is about the landlord’s handling of the resident’s: Purchase of her property. Concerns regarding its service charge administration. … 27 Mar 2025 Partial Maladministration Peabody Trust (202317484) Case 202317484 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of repairs at the property and the decant of the resident. The Ombudsman … 27 Mar 2025 Partial Maladministration Places for People Group Limited (202305317) Case 202305317 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: A parking ticket issued to her mother. The … 27 Mar 2025 Reasonable Redress Platform Housing Group Limited (202322227) Case 202322227 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 27 Mar 2025 Maladministration Portsmouth City Council (202332654) Case 202332654 · Financial The complaint is about the landlord’s handling of arrears on the resident’s rent account. 27 Mar 2025 Maladministration Reading Borough Council (202230478) Case 202230478 · Responsive repairs/activity The complaint is about the landlord’s handling of its plans to soundproof the resident’s flat. 27 Mar 2025 Partial Maladministration Richmond Housing Partnership Limited (202347911) Case 202347911 · Old Moving to a Property categories The resident’s complaint is regarding the landlord’s handling of: Reported outstanding bathroom repairs. Her request to move to alternative accommodation. 27 Mar 2025 Maladministration Sheffield City Council (202331238) Case 202331238 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property upon letting. Reports … 27 Mar 2025 Maladministration Southern Housing (202314316) Case 202314316 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of problems with their hot water. We have also … 27 Mar 2025 Partial Maladministration Southern Housing (202318488) Case 202318488 · Estate Management This complaint is about: The standard of maintenance in the resident’s building, including: Her concerns about health and safety. Her … 27 Mar 2025 Maladministration The Riverside Group Limited (202317321) Case 202317321 · Financial The complaint is about the landlord’s handling of the administration of, and queries regarding, service charges. 27 Mar 2025 Partial Maladministration West Kent Housing Association (202320441) Case 202320441 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns about pigeon spikes. Response to the resident’s concerns about … 27 Mar 2025 Maladministration Wiltshire Council (202301667) Case 202301667 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The conduct of a member … 26 Mar 2025 Partial Maladministration A2Dominion Housing Group Limited (202325555) Case 202325555 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns that the landlord changed … 26 Mar 2025 Partial Maladministration A2Dominion Housing Group Limited (202415634) Case 202415634 · Information and data management REPORT COMPLAINT 202415634 A2Dominion Housing Group Limited 26 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Mar 2025 No Maladministration Accent Housing Limited (202340007) Case 202340007 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about dogs barking at a neighbouring property. 26 Mar 2025 Maladministration Basildon Borough Council (202315108) Case 202315108 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of repairs to the roof and balcony. The landlord’s … 26 Mar 2025 Maladministration City of Westminster Council (202318036) Case 202318036 · Old Property Condition categories The complaint is about the landlord’s response to reports of water ingress. 26 Mar 2025 Maladministration East Suffolk Council (202343843) Case 202343843 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould. 26 Mar 2025 Maladministration First Choice Homes Oldham Limited (202315772) Case 202315772 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of delays in completing kitchen improvements and damages caused … 26 Mar 2025 Reasonable Redress Hyde Housing Association Limited (202336494) Case 202336494 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the roof and the associated … 26 Mar 2025 Reasonable Redress Incommunities Limited (202411510) Case 202411510 · Old Estate Management categories The complaint is about the landlord’s handling of communications regarding temporary accommodation between October 2023 and January 2024. 26 Mar 2025 No Maladministration London Borough of Brent (202325341) Case 202325341 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The level of caretaking services provided. The … 26 Mar 2025 Partial Maladministration London Borough of Hounslow (202319650) Case 202319650 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the water tank in her … 26 Mar 2025 Maladministration London Borough of Islington (202313724) Case 202313724 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Water ingress, damp and mould. Flooding in the … 26 Mar 2025 Maladministration London Borough of Lambeth (202400915) Case 202400915 · Information and data management The complaint is about the landlord’s handling of repairs to windows and the exterior of the property. The Ombudsman has … 26 Mar 2025 Partial Maladministration London Borough of Newham (202318465) Case 202318465 · Local Authority / ALMO or TMO The complaint is about the landlord’s Handling of the resident’s reports of repairs to the exterior of her property. Complaint …