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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,432 of 16,595 decisions

Decisions

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28 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202231720) Case 202231720 · Old Complaints Handling categories The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The associated … 28 Mar 2025 No Maladministration Clarion Housing Association Limited (202318587) Case 202318587 · Occupancy Rights The complaint is about the landlord's handling of the termination of the tenancy, which resulted in rent arrears under the … 28 Mar 2025 No Maladministration Clarion Housing Association Limited (202413355) Case 202413355 · Old Complaints Handling categories The complaint is about the landlord's handling of: Damp and mould. The resident’s request for further loft insulation. Damaged tiles … 28 Mar 2025 Maladministration East Midlands Housing Group Limited (202402459) Case 202402459 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the boiler, loss of heating, and loss of running water. … 28 Mar 2025 Maladministration Estuary Housing Association Limited (202308323) Case 202308323 · Old Complaints Handling categories The complaint is about the landlord’s handling of a project to paint internal communal areas. The Ombudsman has also assessed … 28 Mar 2025 Partial Maladministration ForHousing Limited (202306138) Case 202306138 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 28 Mar 2025 No Maladministration Great Places Housing Association (202329756) Case 202329756 · Occupancy Rights The complaint is about: The managing agent’s handling of the resident’s initial enquiry about subletting the property. The resident’s report … 28 Mar 2025 Maladministration Home Group Limited (202319764) Case 202319764 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: concerns about the impact of the fire safety rating of … 28 Mar 2025 Maladministration Home Group Limited (202325031) Case 202325031 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request for it to replace her bathroom flooring. 28 Mar 2025 Maladministration Irwell Valley Housing Association Limited (202318832) Case 202318832 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the bathroom. Handling of repairs to the kitchen and doors. … 28 Mar 2025 Partial Maladministration Jigsaw Homes Group Limited (202322464) Case 202322464 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of leaks affecting his property. The resident’s reports of … 28 Mar 2025 Reasonable Redress Livv Housing Group (202326714) Case 202326714 · Old Property Condition categories The landlord’s response to the resident’s reports of subsidence repair works in the property. 28 Mar 2025 Maladministration Lodge Lane East Co-operative Housing Limited (202400559) Case 202400559 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports concerning antisocial behaviour (ASB). Complaints handling. 28 Mar 2025 Maladministration London Borough of Camden Council (202317178) Case 202317178 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of noise disturbances from the flat above. The complaint. 28 Mar 2025 Maladministration London Borough of Camden Council (202322440) Case 202322440 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a report of a leak from the resident’s bathroom. 28 Mar 2025 Maladministration London Borough of Camden Council (202324739) Case 202324739 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of second-hand smoke entering his property through the ventilation … 28 Mar 2025 Maladministration London Borough of Camden Council (202406147) Case 202406147 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of floorboard noise from the above property. The landlord’s … 28 Mar 2025 Maladministration London Borough of Hackney (202318351) Case 202318351 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s various repairs. 28 Mar 2025 Mediation London Borough of Hammersmith and Fulham (202319095) Case 202319095 · Old Property Condition categories The complaint is regarding the landlord’s handling of repairs at the property. 28 Mar 2025 Maladministration London Borough of Islington (202234917) Case 202234917 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s request for a reasonable adjustment. Complaint handling. 28 Mar 2025 Maladministration London Borough of Lewisham (202315835) Case 202315835 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: reports of a leak and the associated damp and mould. … 28 Mar 2025 Partial Maladministration London Borough of Lewisham (202341904) Case 202341904 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of water supply issues. Reports of noisy pipework. Reports … 28 Mar 2025 Maladministration London Borough of Lewisham (202405712) Case 202405712 · Local Authority / ALMO or TMO REPORT COMPLAINT 202405712 Lewisham Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 28 Mar 2025 Partial Maladministration London Borough of Newham (202414895) Case 202414895 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould in the bedroom. The windows … 28 Mar 2025 Maladministration London Borough of Waltham Forest (202412431) Case 202412431 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to a bedroom ceiling. The resident’s complaint. 28 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202318626) Case 202318626 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s repair requests as a result of a leak. 28 Mar 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202320090) Case 202320090 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to fix leaks, damp and mould in the riser cupboards. The … 28 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202321059) Case 202321059 · Old Complaints Handling categories The complaint is about the landlord’s handling of renewal of the kitchen in the property. The Ombudsman has investigated the … 28 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202403403) Case 202403403 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s reports about the condition of the property. The associated complaint. 28 Mar 2025 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202414763) Case 202414763 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of ongoing leaks from the roof. 28 Mar 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202205078) Case 202205078 · Estate Management REPORT COMPLAINT 202205078 Metropolitan Thames Valley Housing (MTV) 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and … 28 Mar 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202315463) Case 202315463 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of a leak, including related mould. The associated complaint, including compensation. 28 Mar 2025 Maladministration Newcastle City Council (202306961) Case 202306961 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of an incomplete bathroom refurbishment. Repair request for a … 28 Mar 2025 Maladministration Notting Hill Genesis (NHG) (202320625) Case 202320625 · Financial The complaint is about the landlord’s handling of: The resident’s rent and service charge account. The associated complaint. 28 Mar 2025 Maladministration Paragon Asra Housing Limited (202319979) Case 202319979 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of foul smells in their property. Complaint. 28 Mar 2025 Partial Maladministration Paragon Asra Housing Limited (202337333) Case 202337333 · Old Complaints Handling categories REPORT COMPLAINT 202337333 Paragon Asra Housing Limited 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Mar 2025 Maladministration Royal Borough of Kensington and Chelsea (202220604) Case 202220604 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Noise nuisance at the property. 28 Mar 2025 Partial Maladministration Sanctuary Housing Association (202419288) Case 202419288 · Old Complaints Handling categories REPORT COMPLAINT 202419288 Sanctuary Housing Association 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Mar 2025 Maladministration Southampton City Council (202419696) Case 202419696 · Local Authority / ALMO or TMO REPORT COMPLAINT 202419696 Southampton City Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Mar 2025 Reasonable Redress Southern Housing (202223608) Case 202223608 · Financial The complaint is about the landlord’s handling of the resident’s request for service charge information. 28 Mar 2025 Severe Maladministration Southern Housing (202347710) Case 202347710 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs at the resident’s property, including a leak from above. The resident’s … 28 Mar 2025 Partial Maladministration Southwark Council (202303910) Case 202303910 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: On going damp and mould in the property. … 28 Mar 2025 Maladministration Sovereign Network Group (202339788) Case 202339788 · Old Complaints Handling categories The complaint is about the landlord’s handling of roof and gulley repairs. We have also considered the landlord’s complaint handling. 28 Mar 2025 Maladministration Stonewater Limited (202305334) Case 202305334 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of repairs to the back garden steps and walls. 28 Mar 2025 Maladministration The Riverside Group Limited (202318293) Case 202318293 · Information and data management The complaint is about the landlord’s handling of: Adaptations to the property. The resident’s requests for reasonable adjustments. 28 Mar 2025 Reasonable Redress Vico Homes Limited (202317417) Case 202317417 · Information and data management The complaint is about the landlord’s handling of: Information held on its records and sharing of information. Reports of a … 28 Mar 2025 Maladministration West Northamptonshire Council (202300245) Case 202300245 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of reports that a fire escape was blocked by overgrown vegetation and a … 27 Mar 2025 Maladministration A2Dominion Housing Group Limited (202319254) Case 202319254 · Financial The complaint is about the landlord’s handling of the resident’s concerns about its administration of her service charge account for … 27 Mar 2025 Maladministration Accent Housing Limited (202332888) Case 202332888 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of a broken boundary fence. 27 Mar 2025 Partial Maladministration Amplius Living (202230495) Case 202230495 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of repairs to the porch. We have also investigated …