Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Year: 2025 ×

Showing 5,432 of 16,595 decisions

Decisions

Most recent first
31 Mar 2025 Reasonable Redress London Borough of Waltham Forest (202428160) Case 202428160 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of no heating and hot water. 31 Mar 2025 Maladministration London & Quadrant Housing Trust (202325383) Case 202325383 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A pest infestation. The resident’s complaint. 31 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202322448) Case 202322448 · Old Complaints Handling categories The complaint is about the landlord’s handling of heating and hot water repairs in the resident’s property. The Ombudsman has … 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202331777) Case 202331777 · Estate Management The complaint is about the landlord's handling of the resident’s: Concerns about its caretaking and ground maintenance services. Complaint. 31 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202413917) Case 202413917 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and concerns about staff conduct. … 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202416766) Case 202416766 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs to leaking guttering and damaged window and the resident’s reports the … 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202419554) Case 202419554 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak and damp and mould. Associated complaint. 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202419855) Case 202419855 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Report of outstanding repairs to a kitchen ventilation unit. Associated … 31 Mar 2025 Maladministration Milton Keynes City Council (202315355) Case 202315355 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report of a blocked communal soil stack pipe. Associated complaint. 31 Mar 2025 Partial Maladministration Moat Homes Limited (202341736) Case 202341736 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns over a leak into his property. Handling of the … 31 Mar 2025 Reasonable Redress Nottingham City Council (202211762) Case 202211762 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 31 Mar 2025 Partial Maladministration Notting Hill Genesis (202219947) Case 202219947 · Estate Management The complaint is about the landlord’s handling of: Repairs and maintenance within the communal areas of the block. Antisocial behaviour … 31 Mar 2025 Reasonable Redress Onward Homes Limited (202414592) Case 202414592 · Information and data management The complaint is about the landlord’s handling of the resident’s: Report that it breached data protection (GDPR) by disclosing she … 31 Mar 2025 Maladministration Paragon Asra Housing Limited (202328053) Case 202328053 · Financial The complaint is about the landlord’s response to the resident’s: Request for information about her service charges. Associated complaint. 31 Mar 2025 Maladministration Peabody Trust (202218975) Case 202218975 · Old Complaints Handling categories The complaint is about the landlord's response to the resident’s: Reports of leaks, damp, and mould. Associated formal complaint. 31 Mar 2025 Maladministration Peabody Trust (202312236) Case 202312236 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of issues with the heating and hot water. The associated complaint. 31 Mar 2025 Maladministration Peabody Trust (202325915) Case 202325915 · Old Estate Management categories The complaint is about the landlord’s handling of a rat infestation. 31 Mar 2025 Maladministration Peabody Trust (202417674) Case 202417674 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould and the related repairs. Asbestos … 31 Mar 2025 Outside Jurisdiction Platform Housing Group Limited (202410647) Case 202410647 · Moving/Buying/Selling Home The complaint is about: The level of a financial offer the landlord made to the resident. 31 Mar 2025 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202319996) Case 202319996 · Estate Management The complaint is about the landlord’s response to the resident’s: queries about landscaping works. request for noise disturbance compensation. concerns … 31 Mar 2025 No Maladministration Regenda Limited (202323400) Case 202323400 · Financial The complaint is about the landlord's response to the resident's request for a refund of costs incurred when moving out … 31 Mar 2025 Partial Maladministration Richmond Housing Partnership Limited (202341724) Case 202341724 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of her reports of: Repairs to the property. Damp and mould. Repairs … 31 Mar 2025 Reasonable Redress Sanctuary Housing Association (202232986) Case 202232986 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s request for: Replacement of windows in her property. Replacement of … 31 Mar 2025 Partial Maladministration Sanctuary Housing Association (202318865) Case 202318865 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s reports of water ingress. The associated complaint. 31 Mar 2025 Maladministration Sanctuary Housing Association (202404585) Case 202404585 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request for it to replace the front door and windows … 31 Mar 2025 Partial Maladministration Sheffield City Council (202309044) Case 202309044 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: a leaking pipe in the bathroom and subsequent … 31 Mar 2025 Partial Maladministration Sheffield City Council (202334268) Case 202334268 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s request for rehousing. Handling of reports of anti-social behaviour. 31 Mar 2025 Partial Maladministration Sheffield City Council (202334289) Case 202334289 · Old Property Condition categories The complaint is about the landlord’s handling of: Leaks entering the resident’s property. The resident’s reports of antisocial behaviour (ASB). 31 Mar 2025 Maladministration Southern Housing (202310835) Case 202310835 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of an odour of sewage in the property. associated … 31 Mar 2025 Maladministration Southway Housing Trust (Manchester) Limited (202306190) Case 202306190 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports of defects with his new build property. The Ombudsman … 31 Mar 2025 Maladministration Sovereign Network Homes (202321413) Case 202321413 · Old Estate Management categories The complaint is about the landlord’s handling of repairs to the front of the building. 31 Mar 2025 Partial Maladministration Stonewater Limited (202310570) Case 202310570 · Occupancy Rights The complaint is about the landlord’s handling of an extension to the resident’s starter tenancy. We have also investigated the … 31 Mar 2025 Partial Maladministration Stonewater Limited (202315294) Case 202315294 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of leaks into the bathroom. The associated complaint. 31 Mar 2025 Reasonable Redress Stonewater Limited (202317801) Case 202317801 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s reports of ASB in 2023. Response to the resident’s report … 31 Mar 2025 Partial Maladministration Stonewater Limited (202318353) Case 202318353 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about the provision and standard of the grounds maintenance … 31 Mar 2025 No Maladministration The Guinness Partnership Limited (202327955) Case 202327955 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s request for replacement flooring. 31 Mar 2025 Maladministration The Pioneer Housing and Community Group Limited (202325992) Case 202325992 · Old Complaints Handling categories The complaint is about the landlord’s handling of car park gate repairs. The Ombudsman has also considered the landlord’s complaint … 31 Mar 2025 Partial Maladministration The Riverside Group Limited (202313288) Case 202313288 · Old Home Ownership Issues (not new build) categories The complaint is about: The landlord’s response to the resident about his right to buy application. The landlord’s response to … 31 Mar 2025 Maladministration Thurrock Council (202323745) Case 202323745 · Old Complaints Handling categories This complaint is about the landlord’s handling of: Repairs to the resident’s hot water system. The associated complaint. 31 Mar 2025 Outside Jurisdiction Tower Hamlets Homes (202336761) Case 202336761 · Old Property Condition categories The complaint is about the landlord’s handling of: The noise from the shower unit. Damage to the walls caused by … 31 Mar 2025 Maladministration Watford Community Housing Trust (202205875) Case 202205875 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for repairs. Concerns regarding staff conduct. We have also … 31 Mar 2025 Maladministration Westminster City Council (202322487) Case 202322487 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property. 28 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202324097) Case 202324097 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 28 Mar 2025 Maladministration A2Dominion Housing Group Limited (202413131) Case 202413131 · Old Complaints Handling categories The complaint is about the landlord’s handling of: 28 Mar 2025 Partial Maladministration Arun District Council (202411781) Case 202411781 · Local Authority / ALMO or TMO REPORT COMPLAINT 202411781 Arun District Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Mar 2025 Partial Maladministration Aster Group Limited (202329810) Case 202329810 · Estate Management The complaint is about the landlord's handling of concerns regarding items being stored in a communal cupboard. The Ombudsman has … 28 Mar 2025 Maladministration Bromford Housing Group Limited (202314976) Case 202314976 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of defects in her new home. The Ombudsman has … 28 Mar 2025 Maladministration Camden Council (202322732) Case 202322732 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of increased energy costs following a water tank repair. 28 Mar 2025 Maladministration Charnwood Borough Council (202229093) Case 202229093 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a sewage leak at the property. The formal … 28 Mar 2025 Maladministration City of London Corporation (202322236) Case 202322236 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of a leak affecting the utility room and the …